Non-Verbal Communication

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Non-Verbal Communication

• Chapter 4

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Learner Outcome

• Understand the importance of nonverbal signals in
  communication
• Explain how body language can help or hinder
  communication.
• Describe how physical appearance can affect
  communication
• Demonstrate awareness of other common
  non-linguistic methods of communication

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Non-verbal communication

• Process of communication without using words
• Body Language
• Signs, Symbols and Logos
• Physical objects

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Body Language

• Supports face to face oral communication
• Gestures and Facial Expressions
• Head and face signals
• Facial Expression
• Contact
• Proximity
• Orientation
• Posture
• Movement during speech
• Punctuality
• Dress and personal grooming

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Gestures and Facial Expressions
Gathering up your paperwork when someone is
talking to you
Scratching head Nervousness
Tapping finger Impatience
Gestures covey different messages in different
countries
Clenched fist anger
Shoulder shrug dont know or dont care
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Head and Face Signals

• Nodding and shaking head
• Shaking head with frown puzzlement
• Shaking head with eyes closed anger and
  frustration
• Important techniques when listening
• Nod signals agreement
• Shake signals disagreement

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Facial Expression
Smiles pleasure, friendliness, agreement, warmth
Frown Disagreement
Eye Contact Honesty, sincerity, confidence and
focus No Eye Contact boredom, lack of confidence
or insincerity
Frown Deep thought
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Facial Expression

• Use positive signs to indicate that you are
  interested gives speaker confidence
• In eye contact
• do not stare as this is rude and intimidating
• Eyes should travel across room
• Arrange room so you can maintain eye contact
• Without eye contact people get bored since they
  feel isolated and left out

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Contact

• A good firm handshake
• Signals beginning and end of meeting
• Signifies trust and good faith
• Strength indicates confidence or weakness
• Judged by handshake before they speak

• Be cautious when using form of contact other than
  handshake
• Think about offending people and cultural
  differences

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Proximity

• Proxemics Study of how people use space and
  movement
• Personal Space move closer to people you like,
  move away from people you dislike
• Comfort zone depends on circumstance
• Getting up from chair and shaking hand
  acceptable move into someones space
• Gaining trust, Setting up meetings

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Orientation

• Direction your body is facing - The way we stand
  in relation to one another shows our attitude and
  frame of mind
• Face the person you are speaking indicates you
  are listening
• Face away indicates no real interest
• Face audience

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Posture
Sit back and look elsewhere Boredom
Sit with folded arms Defensive and resisting new
ideas
Sit forward and look at the speaker Active
interest
Lean back with hands back free, relaxed, trust
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Posture
Stand Straight Confidence
Walking and looking down not confident
The way you sit tells a lot about yourself as well
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Movement during Speech

• http//videohive.net/item/hand-nervous-gestures/82
  1056

• When you are the person speaking, try to limit
  nervous movements such as head scratching since
  it distracts the other person

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Punctuality

• Time you arrive for appointments - signals your
  attitude
• Lateness
• Disorganization
• Directly to regard other person as low priority

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Dress and Personal Grooming

• Dress codes written down in most organizations
• Breaking code conveys your attitude towards
  work
• Smart, clean clothes and shoes shows you value
  the company and the people you meet
• Dirt or untidy clothes do not care about people
  or values

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Signs, Symbols and Logos

• Used to pass consistent message to anyone in the
  world regardless of what language they speak
• No words used means no language barriers
  Universal language
• Standardization of signs and symbols
  internationally helps international
  communication, trade and tourism

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Signs and Symbols

• Used for directions or warning
• Advantage
• Tourists who dont speak language can understand

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Symbols

• Signs contain symbols shortcuts that allow a
  message which in words might be quite long
• Can be used anywhere e-mail or text
• International currencies identify immediately

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Logo

• Special symbol that identifies a company or
  product
• International brands logos transcends barriers
  of language
• Some companies logos have given them success e.g.
  coca cola
• Logos help companies identify themselves

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Logos
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Physical Objects

• send signals to other people about the wealth,
  status and power of an individual

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Questions