Non-Verbal Communication

1
Non-Verbal Communication
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Congruency

• Agreement between verbal and non-verbal messages
• Non-congruent taken as sarcasm
• People believe non-verbal over verbal

3
Non-verbal types

• Kinesics
• Proxemics
• Paralanguage
• Physical Characteristics
• Chronemics

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Kinesics

• Emblem
• Culturally driven
• Illustrator
• Regulator
• Adaptors
• Artifact
• Affect Display

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Affect Displays

• Facial display of mood or emotion
• Intensify, deintensify, neutralize, masking
• Most communicative part of face?
• Eyes
• Romantic attraction pupil dialation
• Eyebrows 28 mapped positions
• Sunglasses and hats

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Proxemics

• Do you have a Bubble zone?
• Culturally and psychologically driven
• Proxemic Space
• 0-18 Intimate
• 18- 3 Personal
• 3 12 Social
• 12 limits sight/sound Public

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Proxemics

• Fixed Feature Space Environmental
• Large Offices
• Space violation as power
• Urban / Rural tolerance and stability
• Hot / Cold - motivation and temper
• Semi-fixed Feature Space
• Feng Shui

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Proxemics
Participation Zone
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Proxemics
2
3
4
5
1

• 1 5 Task functional
• 3 Maintenance functional

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Proxemics

• Touching (Haptics)
• Necessary for proper development
• Types of touching
• Functional professional
• Social Polite
• Friendship warmth
• Love intimacy
• Sexual arousal

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Paralanguage

• Vocal qualities
• Pitch
• Rate
• Volume
• Quality harsh, breathy
• Inflection

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Paralanguage

• Vocalizations
• Vocal Characterizers laugh, cry, belch, moan,
  sigh, clear throat
• Vocal segregates -uh, um, you know

13
Physical Characteristics

• Attractiveness
• Body shape/size gender
• Dress
• Color
• Red(excite), blue(secure), green(serene),
  black(menacing)
• Olfactics
• Attraction pheromes
• Taste
• Memory cue
• identification

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Chronemics

• Cultural time
• Polychronemic/monochronemic
• Social Time to date, mate, retire
• Time orientation present / future
• Status time peers, children
• Fashionably late -

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U.S. - Late to a party
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Message Content and non-verbal cues

• Liking / disliking
• Forward lean, more eye contact
• Power
• Large territory, akimbo
• Responsiveness
• Facial expressiveness, shifting position