Non-Verbal Communication

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Non-Verbal Communication

• Chapter 5 Section 1

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Ways to communicate without using words

• Facial expressions
• Posture
• Body movements

• Accessories
• Hairstyle
• Distance
• Clothes

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Nonverbal Communication

• System of symbolic behaviors that includes all
  forms of communication except words
• 65 93 of all communication

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Examples

• Wave of the Hand Hello, Good-bye, Go Ahead, Im
  Over Here
• Laugh Humor, Nervous, Sarcasm
• Sigh Sadness, Wishfulness, Anger, Impatience

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Non-Verbal Categories

1. Sounds
2. Body Language
3. Environmental Factors time, touch, distance,
   objects, artifacts

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• 65-93 communication is non-verbal
• There are 2 functions of Non-verbal
  communication
• Relates to verbal comm.
• Conveys emotional and relationship dimensions of
  a message

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1st Function It relates to Non-Verbal
Communication

• -Reinforces a verbal communication
• -Contradicts verbal message
• -Acts as a substitute for a verbal message
• (Exp Road flagger in construction, Handshake,
  Pat on the back)

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2nd Function Conveys Emotional and Relationship
Dimensions of Message

• Messages about feelings
• Exp Snickers, Sneers, Laughs)
• Messages about relationships
• Exp touch, glance, smile, avoid eye contact,
  frown, foldarms

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1st Characteristics of Non-Verbal Communication
Subconscious

• We are usually not aware of the messages we send
  nonverbally
• We tend to process, interpret, and respond to
  others non-verbal messages subconsciously
• Exp Awards Ceremonies
• Exp Man pushes in front of a person in a
  wheelchair

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2nd Characteristic Contextual

• It depends on the situation in which it occurs
• Exp what if you found out the guy who cut the
  wheelchair off was a doctor
• A good communicator takes special circumstances
  into consideration

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3rd Ambiguous

• Open to interpretation and often confusing

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4th Cultural
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Assignment

• Cut out 8 pictures of people in a magazine
• Glue them onto a piece of paper
• Tell what you think they are non-verbally
  communicating