Chapter 1 Communication Overview

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Chapter 1Communication Overview

• Introduction to Communications Applications

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Few things can help an individual more than to
place responsibility on him, and to let him know
that you trust him." -Booker T. Washington
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Building Responsibility

• Build responsible communication skills by using
  ethical, clear messages
• Both verbal and non-verbal communications have
  impact

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What are Ethics?
"Ethics A person's sense of right and wrong."
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The Foundation for Good Communication - Values

• Three essential elements

Good, ethical person
Communicate constructively
Care about your audience
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Major Parts of Communication Process

• The four major parts of communication are
• Sender
• Message
• Receiver
• Feedback

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The Communication Model

• Sender (transmits message)
• Message (words, body language and symbols that
  convey an ideas)
• Receiver (interprets message)
• transmits feedback through words, body
  language and symbols

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Communication Model
FEEDBACK Facial expressions, eye contact, Body
language, questions
Context Physical environment Climate
Context Physical environment Climate
MESSAGE Word, tone, gestures, Facial Expressions
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What are Responsibilities of the Sender?

• Think before you speak
• Articulate your words
• Watch the receiver

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What are Responsibilities of the Receiver?

• Ask questions
• Learn about issues and people
• Relate to their background

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Barriers to Communication

• A responsible communicator works to eliminate
  barriers or road blocks

A
C
E
S
E
Attitudinal
Cultural
Educational
Environmental
Social
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Stereotyping

• Stereotyping
• Labeling people based on their group and a
  preconceived idea

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Non-Verbal Communication

• Body Language
• Facial Expressions
• Symbols

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A symbol is anything that stands for an idea.

• Possessions
• Clothing
• Signs
• Gestures
• Common goodbye, hello, no, yes, I dont know,
  peace

4 U
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Forms of Communication

• Conversation with yourself Intrapersonal
• One-on-one communication Interpersonal
• Communicating with more than one Group

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Forms of Communication

• Television, Internet, radio mass media
• Art of studying public speaking rhetoric or
  oratory
• Another name for a speaker orator

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Aristotles Three Types of Appeals

• Logical appeal sequence in organization and
  analysis
• Emotional appeal strikes a chord
• Ethical appeal natural honesty
• Where might you find each kind?