NON VERBAL COMMUNICATION

1
NON VERBAL COMMUNICATION

• PRESENTED BY
• REENA SALUNKE (57)
  
• RACHNA SOHONI (37)
• KASHMIRA SHASTRI (29)
  
• APURVA SHETH (30)

2
What is communication?

• Definition
• Types
• Verbal communication
• Nonverbal communication

3
Non verbal communication

• Communication by means of elements and behaviours
  that are not coded into words.
• Used to express superiority, dependence, dislike,
  respect, love, and other feelings.
• Less structured so difficult to study
• Vary from culture to culture or gender.

4
Importance of non verbal communication
According to research conducted by Albert
Mehrabian it is shown that when someone has given
a spoken message, only 7 of the listener
understanding and judgment of the message comes
from the words themselves, 38 from the way the
message was spoken (accent, tone, inflection
etc.) and 55 from the speaker body language
(facial expressions, eye contact etc.)
5
Why do we study nonverbal communication?

• Nonverbal messages communicate emotions.
• Nonverbal messages are seen as more reliable.
• Is strongly related to verbal communication.

6
Types Of Non-Verbal Communication

• Kinesics
• Proxemics
• Chronemics
• Haptics
• Appearances
• Facial Expression
• Voice

7
Kinesics

• Gestures
• Postures

8
Proxemics

• People often refer to their need for personal
  space, which is also an important type of
  nonverbal communication.
• The personal distance needed when speaking to a
  crowd of people is around 10 to 12 feet.

9
Chronemics

• Chronemics is the study of use of time in non
  verbal communication.

10
(No Transcript)
11
Haptics

• This involves the use of touch to impart meaning
  as in a handshake, a pat on the back, an arm
  around the shoulder, a kiss, or a hug.
• Touch can communicate many different things,
  such as affection, playfulness, decisiveness,
  assurance and urgency, to name just a few.
• There are four universally recognized aspects of
  touching, all of which communicate varying
  emotions and intentions.
• The first is the professional touch, used, for
  example, by businesspeople.
• The second is the social/polite touch, used by
  acquaintances
• The third is the friendly touch, which could be
  used by close friends or close businesspeople and
  colleagues
• The fourth and most intense touch is known as
  intimate touch, which is usually reserved for
  couples expressing love and affection

12
Appearance
13

• Appearance has important implications as a non
  verbal communication.
• Includes
• clothing, hairstyle, overall cleanliness,
  cosmetics, all transmit messages.
• A persons physical appearance can affect the
  impression others receive of his/her credibility,
  trustworthiness, competence, judgment or status

14
Facial Expressions
15

• Ones facial area (eyes, eye brows, forehead,
  mouth, and chin) is more capable of communicating
  nonverbally than any other part of the human
  body.
• Sends messages about ones happiness,
• sadness, anger, frustration, disgust, fear,
  or surprise.
• In fact, we generally do not have to ask people
  if
• they are happy or sad their faces reveal
  their present emotional state

16
VOICE

• The meaning of words can be altered significantly
  by changing the tone of one's voice.
• Voice mannerism also communicates messages about
  the senders emotional state
• Excitement is communicated by a high-pitched
  voice and rapid rate of speaking.
• Messages communicated in anger are often
  accompanied by a loud speaking voice
• Seriousness and sadness are communicated by a low
  pitched voice
• Pauses may indicate uncertainty on the part of
  the sender

17
Problems of studying nonverbal communication

• Nonverbal cues can be ambiguous
• Nonverbal cues are continuous
• Nonverbal cues are multi-channel
• Nonverbal cues are culture-bound

18
US Presidents visit to China
Chinese Presidents visit to the US
19
Case Study A shoulder shrug

• The Expression of Emotion Through Nonverbal
  Behavior in Medical Visits - Richard Frankel
• What patients don't say can be just as important
  as what they do.
• Mutual influence of patients on physicians and
  physicians on patients.
• Inferences

20
Survey Most Patients Want To Shake Hands With
Their Physicians

• Gregory Makoul - Archives of Internal Medicine
• The survey found that, among patients
• 78.1 percent wanted physicians to shake their
  hands
• 50.4 percent wanted their first names used
  during greetings, 17.3 percent preferred their
  last name and 23.6 percent favored the physician
  using both first and last names
• Inferences

21
CONCLUSION