Non-Verbal Communication

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Non-Verbal Communication

• a.k.a.
• Body Language

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Breaking Down Communication

• Verbal just the words, easiest to control
• Non-verbal all the other messages you send, not
  so easily controlled

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93 of communication is non-verbal!!
All the words we use make up only 7 of our
communication
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Non-Verbal Communication Includes

• Eye contact
• Facial expressions
• Tone of voice (vocal but not verbal)
• Posture
• Proximity
• Timing and pace
• Appearance
• Touch

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Not an Exact Science

• There are patterns and tendencies when it comes
  to reading body language but the rules are not
  hard and fast for everyone
• Bell curve
• When reading body language, keep in mind
• -culture -context -individual

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Non-verbal vs- Verbal?

• If there is a conflict between the non-verbal
  message and the verbal message..
• NON-VERBAL WINS!!!

I Love You!
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Some Signs to Watch For

• Eyes crinkle when a smile is real
• Eyebrows flash when you recognize someone
• Licking lips is a sign that the brain is engaged.
• Cant tell if a persons lying just because hes
  touching his nose