Non-verbal communication

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Non-verbal communication

• Frida Gardberg
• 13.11.2004

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Non-verbal communication

• Introduction to non-verbal communication
• Comparing verbal and non-verbal communication
• The universal use of non-verbal communication
• Non-verbal codes

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Introduction to non-verbal communication

• in communication with others only 30 of the
  communication is verbal, 70 is non-verbal
• non-verbal communication involves gestures,
  facial expressions, eye contact
• our non-verbal behaviour is mostly subconscious

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Comparing verbal and non-verbal communication

• both are symbolic, communicate meaning and are
  patterned
• all societies have different non-verbal languages
• the non-verbal communication is more than just
  body language the use of time and personal
  space, our voice etc.

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Comparing verbal and non-verbal communication

• non-verbal communication is learnt through
  relations with others
• non-verbal behaviours can reinforce, substitute
  for or contradict verbal behaviour
• we often trust our non-verbal behaviour to reveal
  our true feelings

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The universal use of non-verbal communication

• there is some universality in non-verbal
  communication, especially in facial expressions
• six basic emotions are communicated by facial
  expressions in much the same way in most
  societies
• happiness, sadness, disgust, fear, anger and
  surprise
• but what causes the non-verbal behaviours can
  vary
• there are also variations in the rules for
  non-verbal behaviour

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Non-verbal codes

• PROXEMICS
• how people use personal space to keep someone
  at the right distance
• contact cultures and non-contact cultures
• KINESIC BEHAVIOUR
• body posture, hand gestures, facial expressions
  and eye contact
• CHRONEMICS
• the use of time
• M-time (Monochronic) and P-time (Polychronic)

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Non-verbal codes

• SILENCE
• the use of silence in conversations
• HAPTICS
• the use of touching
• high-touch cultures and low-touch cultures
• VOCAL CUES
• rate, pitch, loudness, articulation, tone,
  accent, pronunciation etc.
• ARTEFACTS
• things, objects, decorations etc.

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Conclusion

• misunderstandings can be avoided if we are aware
  of and understand our cultural differences
• non-verbal communication changes also constantly

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And always remember

• the more we know of other cultures, the greater
  the possibility is of a successful communication!

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Thank you for listening!