Wymagania informacyjne uzytkownikow bibliotek akademickich 21 wieku

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Wymagania informacyjne uzytkownikow bibliotek
akademickich 21 wieku

• Maria Anna Jankowska
• University of Idaho Library
• Biblioteki XXI wieku. Czy przetrwamy?
• Lodz 19-21 Czerwca, 2006

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Users Information Needs in Academic Libraries of
the 21st Century

• Maria Anna Jankowska
• University of Idaho Library
• Libraries in the 21st Century Will They
  Survive?Lodz, Poland, June 19-21, 2006

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"A person's a person, no matter how small." -
Dr. Seuss
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1.What do users think about todays libraries?
2.What do users expect from todays libraries?

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What do users think about todays libraries?

• In 2005, the Library as a brand is closely
  connected with Books
• Borrowing print materials is the most popular
  library service
• Only 6 of total respondents were satisfied with
  their libraries

Source Perceptions of Libraries and Information
Resources, OCLC 2005
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Major OCLC survey findings

• In different group users the college students use
  both physical and electronic libraries resources
  the most
• Most users are not aware of libraries electronic
  information resources

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Libraries matter for users as

• Place to study
• Building with books
• Free information
• Friendly people

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Users information-seeking behaviors

• 84 respondents use search engines as the first
  tool in information search
• 1 users begin their search using a library
  website
• Users like to self-serve for information

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How do give your users what they need and want?

• Do not decide for them
• Ask your users to evaluate quality of library
  services and resources
• Carry out ongoing measurements
• How does LibQUALTM benefit libraries?

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About LibQUAL TM

• The survey is as part of the American Research
  Libraries measures initiative
• It evaluates users perception and expectation of
  their librarys service quality by measuring the
  gaps between minimal, desired and perceived
  levels of service

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Evaluate library service quality in three
dimensions

• Affect of Service (AS)
• Information Control (IP) 
• Library as Place (LP)

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Affect of Service (AS)

• AS measures the human aspect of library services
  
• (readiness and willingness to help users, and the
  knowledge to answer users questions, etc.)

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Information Control (IP)

• IP measures ability to navigate library
  resources independently
• (access to print and electronic resources,
  library website, document delivery, comprehensive
  collections, business hours, etc.)

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Library as Place (LP)

• LP measures the library environment and location
  
• (space, comfort, learning environment).

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LibQUAL TM Assessment Results

• The greatest users priorities
• The librarys greatest strengths
• The greatest users satisfactions
• The highest users dissatisfactions

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Key Findings of the Survey

• The human aspect of library services is the
  greatest strength of the UI Library
• Users highly value the library as a comfortable
  community space for group learning and a quiet
  place to study
• The inadequacy of the print and electronic
  journal collection to support learning and
  research in all disciplines and the difficulty
  finding electronic databases and resources were
  perceived as the greatest weaknesses of the
  library

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More findings

• Improving navigation of the library Web site and
  increasing the print and electronic journal
  collections should be the greatest priorities for
  the library
• Library users expect the library to help them
  find, use, and evaluate information in order to
  stay abreast in their disciplines by creating
  more online tutorials, resources, subject guides,
  and information literacy instructions

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Overall the UI Library scored higher in user
perceptions (7.01 perceived mean) than the other
202 academic libraries in the United States and
abroad

• - Desired Mean ? Perceived Mean ? Minimum
  Mean

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Will the libraries in the 21st century survive?

• Our USERS will determine the future of the 21st
  century libraries
• Our USERS will shape their structure, services,
  and demand for resources

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Thank you for your attention!