Titre de la diapositive

1
Presented by
Mrs Patricia TROISFONTAINE and MrJean-Michel
BOIVIN
Certification of the French Air Navigation
Services Provider 
2
Summary of the presentation

• Presentation of French ANSP and Bordeaux ACC.
• European Safety Regulatory Requirements (ESARR)
  and ISO 9001 Requirements.
• Implementation of a Safety and Quality Management
  System in Bordeaux ACC an integrated ISO
  process leading to certification.
• Reorganisation of French DGAC
• Regulator, Surveillance Authority and ANSP.
• ANSP Certification Process, initiated by DCS and
  DSNA
• Benefits of the Certification Process for
  Bordeaux ACC.

3
Summary of the presentation

• Presentation of French ANSP and Bordeaux ACC.
• European Safety Regulatory Requirements (ESARR)
  and ISO 9001 requirements.
• Implementation of a Safety and Quality Management
  System in Bordeaux ACC an integrated ISO
  process leading to certification.
• Reorganisation of French DGAC
• Regulator, Surveillance Authority and ANSP.
• ANSP Certification Process, initiated by DCS and
  DSNA
• Benefits of the Certification Process for
  Bordeaux ACC.

4
DSNA Main Missions

• To provide Air Navigations Services with the
  highest level of safety.
• To plan operational evolutions and appropriate
  means to cope with the increase of traffic, as
  well as relevant studies.
• To carry out all studies to assess needs in
  airspace.
• To acquire, install, operate and maintain
  equipment and CNS systems.
• To ensure collection, production and publication
  of meteorological information.
• To cooperate with military organisations
  concerned with air navigation and foreign ANSP.
• To lend support to the Regulation Authority in
  order to define norms, procedures and regulations
  related to Air Navigation.
• To participate in international studies with
  regard to Air Navigation.

5
DSNA
HEADQUATERS (Paris Except HR in Athis-Mons)
Safety-QualitySecurityAnne Frisch
Finances Hervé Toro
Planification Strategy Raymond Rosso
Human ResourcesJean-Michel Boivin
EnvironmentPierre-Yves Huerre
International adviser Maurice Georges Communicat
ion Cell Jean-Marie Piduch
Scientic Adviser Dominique Colin de Verdière
Direction des Opérations Françoise Deygout
TECHNICAL (Toulouse except part of RD - in
Athis-Mons)
Direction de laTechnique et de
l Innovation Jean-Marc Faysse
OPERATIONS (Headquaters in Athis-Mons, south of
Paris)
Deputy APP / TWR Pascal Planchon
Deputy en-route Jean-Claude Coulardot
Central Systems
AIM
Operational Systems Daniel Azéma
Research Development Philippe Merlo
8000 people
5 ACC
11 regional units ( SNA ) APP/TWR 1 ACC
overseas
6
Operations Directorate Organisation Chart
Operations Directorate
ACC Deputy
SNA Deputy
SQMS Advisor
General Secretary
Paris SNA
Paris ACC
Brest ACC
Safety Performance Division
Administrative Division
SNA-N
SNA-O
Bordeaux ACC
SNA-S
Airspace Division
Technical Division
SNA-SO
Marseilles ACC
SNA-SSE
SNA-SE
Reims ACC
SIA Aeronautical Information Centre
CESNAC Systems Operation Centre
SNA-CE
SNA-NE
7
Inter-ACCs Yearly Flows
8
France Traffic Evolution

• International 4,86
• Domestic -5,54
• Overflights 4,76

9
France Traffic Forecasts
10
France UIR
UAC REIMS
UAC PARIS
UAC BREST
UAC BORDEAUX
UAC AIX
UAC MADRID
UAC BARCELONE
?
11
Bordeaux ACC Organisation Chart
12
Main Overflight Tracks Bordeaux UIR
Canary Islands
Balearic Islands
?
13
Bordeaux UIR Routes and Sectorisation
CDN
ANG
P
NEV
NTS
LCA
MOU
L
POI
3 layers Ill 355 315 195
ROA
THR
R
LMG
CFA
CGC
T
BDX
X
MEN
SAU
MTL
AGN
GAI
Z
TOU
FJR
BTZ
H
TBO
N
PPG
PPN
14
FIR sectors
NL
BN
SL
BS
TA
TG
15
Bordeaux ACC Traffic Evolution From 1948 to 2004
16
Summary of the presentation

• Presentation of French ANSP and Bordeaux ACC.
• European Safety Regulatory Requirements (ESARR)
  and ISO 9001 requirements.
• Implementation of a Safety and Quality Management
  System in Bordeaux ACC an integrated ISO
  process leading to certification.
• Reorganisation of French DGAC
• Regulator, Surveillance Authority and ANSP.
• ANSP Certification Process, initiated by DCS and
  DSNA
• Benefits of the Certification Process for
  Bordeaux ACC.

17
The European Safety Regulatory Requirements

• ESARR1 Safety Oversight in ATM (11.2007)
• ESARR3 Use of Safety Management System by ATM
  service providers (07.2003)
• ESARR2 Reporting and Assessment of Safety
  occurrences in ATM (3 phases ? 01.2002)
• ESARR4 Risk assessment and mitigation in ATM
  (04.2004)
• ESARR5 ATM Services Personnel (11.2003
  Controllers 04.2005 Technicians)
• ESARR6 Softwares in ATM Systems (11.2006)
• ESARR7 GNSS (Satellite navigation)
• http//www.eurocontrol.int/src/public/standard_pag
  e/src_deliverables.html

18
HOW IUSOAP WORKS?
ICAO UNIVERSAL SAFETY OVERSIGHT PROGRAMME
ICAO
National Regulator
SAFETY OVERSIGHT
19
A Safety Mangement System Why ?
How an Accident Could Happen
The Reason Model
Accident Shields
Latent Unsafe Conditions and Acts
Result Window of Opportunity
? A Safety Management System acts at each level
20
The European Safety Regulatory Requirements

• Requirements approved by the Safety Regulation
  Unit and by the Safety Regulation Commission
• Applicability to all providers of ATM services
  in Eurocontrol member states ECAC states who
  are not members are encouraged to use the
  requirements (the SMS has to cover also all
  supporting services under the managerial control
  of the organisation)
• Requirements effective within three years from
  the date of adoption by the Eurocontrol
  Commission
• Each state will have to ensure through
  appropriate safety regulation that ATM service
  providers meet these requirements
• To ensure appropriate organisational performance
  with minimum safety standards set up in the
  public interest
• For harmonisation across the ECAC area

21
Contributors to incidents
22
Safety Management Systems
SMS A total system approach
23
Schematic Representation of SMS Requirements in
accordance to ESARR 3

• SAFETY POLICY LEVEL

SAFETY OBJECTIVE TO MINIMISE THE ATM CONTRIBUTION
TO THE RISK OF AN AIRCRAFT ACCIDENT
SAFETY MANAGEMENT TO IMPLEMENT A FORMAL AND
EXPLICIT SAFETY MANAGEMENT APPROACH
SAFETY RESPONSIBILITY EVERYBODY HAS AN INDIVIDUAL
SAFETY RESPONSIBILITY FOR HIS/HER OWN ACTIONS
SAFETY PRIORITY OVER COMMERCIAL, OPERATIONAL,
ENVIRONMENTAL OR SOCIAL PRESSURES
TO ACHIEVE SAFETY MEANS FOR ACHIEVING HIGH
SAFETY STANDARDS
REQUIREMENTS FOR SAFETY MANAGEMENT SYSTEMS
AN APPROPRIATE ORGANISATION
COMPETENCY
STAFF TRAINED, MOTIVATED AND COMPETENT
TO ENSURE SAFETY MEANS FOR PROVIDING ASSURANCE
THAT RISKS ARE BEING PROPERLY MANAGED

SMS DOCUMENTATION
THE SMS IS A DOCUMENTED SYSTEM ARISING FROM A
SAFETY POLICY
SAFETY MANAGEMENT RESPONSIBILITY
A SAFETY MANAGEMENT FUNCTION WITHIN THE
ORGANISATION
SYSTEMATIC ACTIONS CONCERNING THE STEADY
STATE
EXTERNAL SERVICES DEALING
WITH EXTERNALLY PROVIDED SERVICES
SAFETY SURVEYS SAFETY
HAS TO BE VERIFIED INTERNALLY AND CONTINUOUSLY
TO PROMOTE SAFETY MEANS TO BUILD A SAFETY
IMPROVEMENT CULTURE WITHIN THE ORGANISATION

SAFETY MONITORING CONTINUOUS
MONITORING AND ANALYSIS OF SAFETY INDICATORS
SYSTEMATIC ACTIONS
QUANTITATIVE SAFETY LEVELS
DERIVING QUANTITATIVE LEVELS WHEREVER
PRACTICABLE
DOCUMENTING SYSTEMATIC ACTIONS AND
CHANGES
LESSON DISSEMINATION DISSEMINATING PAST LESSONS
WITHIN THE ORGANISATION
SAFETY OCCURRENCES ATM
OPERATIONAL OR TECHNICAL OCCURRENCES ARE
INVESTIGATED INTERNALLY
SAFETY RECORDS RECORDS
ARE PRODUCED AND MAINTAINED THROUGHOUT THE SMS
OPERATION
SAFETY IMPROVEMENT INVOLVING ALL STAFF AND
IMPLEMENTING THE IMPROVEMENT OF SAFETY AS A
CONTINUOUS PROCESS
RISK ASSESSMENT AND MITIGATION
THE SAFETY OF NEW SYSTEMS AND CHANGES
IS TO BE DEMONSTRATED USING A RISK BASED
APPROACH. RISK IS ASSESSED AND MITIGATED.
RISK ASSESSMENT AND MITIGATION DOCUMENTATION
THE RESULTS OF
RISK ASSESSMENT AND MITIGATION PROCESSES ARE
DOCUMENTED THROUGHOUT THE SYSTEM LIFECYCLE
May 2001 - EUROCONTROL SRC
24
ESARR2 requirements

• To ensure that formal means exist to assess
  safety performance
• ATM personnel are encouraged to systematically
  report safety occurrences, to improve visibility
  on safety occurrences
• (a non punitive culture is necessary)
• Investigating and assessing the ATM system
  contribution to the cause of safety occurrences ?
  to take corrective measures and preventive
  measures
• The severity of each occurrence has to be
  determined
• Safety recommandations and corrective actions are
  developped, and their implementation is monitored
• Each state ensures that appropriate safety data
  are collated and reported to Eurocontrol
• In Bordeaux ACC, there are people in charge of
  collecting and investigating all safety
  occurrences corrective and preventive actions
  are then determined and implemented
• In technical systems
• By feedback when causes are human factors
  (briefings to 12 controlers teams 3 times a
  year) events are presented to all controlers

25
ESARR4 requirements

• Use of risk assessment and mitigation including
  hazard identification in ATM when
  introducing/planning changes
• A quantitative and qualitative risk-based
  approach
• The requirement covers human, procedural and
  equipment elements
• Evidence from risk assessment and mitigation
  studies must be collated and documented safety
  requirements related to the implementation of a
  change has to be traceable
• (The depth and scope analysis depends on the
  types of functions performed, the severity of the
  effects of the hazards, the complexity of the
  part of the system,)
• For existing parts of the ATM System, an analysis
  can take into account historical data
• Hazards are classified with a Severity
  classification scheme

26
ESARR5 requirements

• Defines requirements for all ATM services
  personnel responsible for safety related tasks
• A designated authority shall ensure that
  organisations and personnel responsible for tasks
  related to the safety of air trafic are competent
  to carry out those tasks
• Personnel are subject to appropriate measures to
  ensure ongoing competence and that they meet
  medical requirements
• There are special requirements for on-the-job
  training instructors
• There must be a process by which controllers can
  be assessed
• Technical and engineering personnel must have and
  maintain sufficient knowledge about the services
  they are supporting and the potentiel effects of
  their work on the safety of those services

27
Single Sky Regulations Common Requirements
EC will publish at the end of 2005 a regulation
laying down  Common Requirements  for the
provision of Air Navigation Services  This
regulation covers all types of Air Navigation
Services Air Traffic Services, CNS Services,
Aeronautical Information Services and
Meteorological Services. The Common Requirements
will become effective on the day of their
publication. This means that end 06/early 07,
Member states will need to organise certification
of ANSPs. Certificates will be valid for the
whole EU.
28
Single European Sky Common Requirements
Single Sky regulation on service provision
Information disclosure Specifications
Business plans Annual plans Annual reports
Ownership and organisational structure
NATIONAL REGULATIONS FOR Security and
sovereignty, Finance accounting, Legal
liabilities, Social rights, ..
Financial strength
Liability and insurance cover
Security
OACI Annexes
OACI SARPs
Technical and operational competence and
suitability
ISO 9000
Reporting systems
ESSAR 2
other ANSPs
Systems and processes for safety and quality
management
ESSAR 3 4
Human resources
ESSAR 5
Single Sky regulation on interoperability
Quality of services
29
ISO 9001 requirements

• ISO 9001 requirements are to establish, document
  and maintain a Quality Management System and
  continuously improve its effectiveness
• processes have to be defined and managed
• It requires the focus to be on the customer with
  the aim of enhancing customer satisfaction
• Main other items
• Control of documents, Control of records
• Quality policy, Planning quality objectives
• Responsibility, authorities and communication
• Management review
• Provision of resources, Human resources
• Infrastructure, environment
• Planning of product realisation, review of the
  requirements related to the product
• Design and development
• Purchasing
• Control of production , control of non-conforming
  product
• Measurement, analysis and improvement

Deming wheel
Plan Do Check Act
30
QMS continuous improvement
REQUIREMENTS
S A T I S F A C T I O N
31
ISO 9001 and ESARR3

• ISO 9001 requires a Quality Management System
• ESARR3 requires a Safety Management System
• Eurocontrol has made a mapping of ESARR-ISO and
  of ISO-ESARR
• In France, the development of a QMS based on ISO
  9001 approach has been used to implement in the
  ACCs the National Safety Management System ACCs
  have Safety and Quality Management Systems
• ESARR3 is similar to ISO 9001 but includes more
  detailed requirements for safety in ATM and a
  risk-based approach for main changes

32
ISO 9001 and ESARR3

• Both require
• One person in charge of the system
• Quality policy Safety policy
• Incident reporting and analysis feedback
• Corrective and preventive actions
• Documentation on significant changes
• Transverse approach
• Updating of documentation
• Records
• The main differences
• ISO requires the focus to be on the customer
  focus (to increase customer satisfaction)
• ESARR requires risk assessment and mitigation
  processes

33
Summary of the presentation

• Presentation of French ANSP and Bordeaux ACC.
• European Safety Regulatory Requirements (ESARR)
  and ISO 9001 requirements.
• Implementation of a Safety and Quality Management
  System in Bordeaux ACC an integrated ISO
  process leading to certification.
• Reorganisation of French DGAC
• Regulator, Surveillance Authority and ANSP.
• ANSP Certification Process, initiated by DCS and
  DSNA
• Benefits of the Certification Process for
  Bordeaux ACC.

34
Bordeaux ACC ISO 9001 Certification

• No exclusion
• neither in Bordeaux ACC activities
• nor in ISO 9001 requirements

35
Simultaneous implementation of a safety
management system and a quality management system

• ISO 9001 used to implement ESARR
• Process development included ESARR requirements
• ESARR implementation leads to  strong points 
  for ISO compliance
• What existed before Safety and Quality approach
• Safety events notification and analysis
  experience feedback (1)
• Operational procedures and manuals
• Coordinations between technical staff and control
  staff to organize changes in ATM systems and
  procedures
• (1) existed in the french ACCs before ESARR2

36
What had to be done

• To describe our processes and to pilot them with
  indicators
• To give evidence of customer satisfaction to
  collect their expectations by annual meeting
  with Airlines and other airspace users
• To define quantitative safety levels and safety
  objectives (coming from national safety
  objectives)
• To define methods to guarantee the updating of
  documentation
• To collect corrective and preventive actions data
  to monitor their implementation
• To implement risk assessment and mitigation
  methods
• MISO
• EPIS
• To implement internal auditing
• To implement management review meetings
• To assess external services from a safety point
  of view

37
Planification

• The development of the Quality and Safety
  Management System needs planning (Project
  Management Method)
• To identify all the tasks
• To ensure that each person knows what he has to
  do
• To monitor the advancement
• To transmit information
• ? The Bordeaux ACC schedule for ISO certification
  in 2004

38
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40
Summary of the presentation

• Presentation of French ANSP and Bordeaux ACC.
• European Safety Regulatory Requirements (ESARR)
  and ISO 9001 requirements.
• Implementation of a Safety and Quality Management
  System in Bordeaux ACC an integrated ISO
  process leading to certification.
• Reorganisation of French DGAC
• Regulator, Surveillance Authority and ANSP.
• ANSP Certification Process, initiated by DCS and
  DSNA
• Benefits of the Certification Process for
  Bordeaux ACC.

41
2005 A New Organisation 2005 French CAA
(DGAC) has restructured and modernised its
organisation in an effort to increase customer
satisfaction and improve efficiency.
42
2005 A New Organisation New organisation copes
with European regulations and with French state
modernisation.
43
DGAC Missions

• The main mission is to ensure a high level of
  safety in
• Air Navigation Services
• Surveillance and Certification of aircraft
  manufacturers and maintenance workshops,
  airlines, flying crews, etc.
• Airports Certification
• To guarantee a high level of protection of
  environment (noise, air quality)
• To exercise economic regulation over airlines and
  airports
• To provide support to aircraft manufacturers
• To guarantee a high level of security to
  passengers and freight operations

44
AIR NAVIGATION SERVICES PROVIDER (DSNA)
2005 DGAC New Organisation
STRATEGY REGULATION (DAST and DRE)
Strategic and Technical Affairs Economic
Regulation
Three fields of activity
PROVIDERS

• AERONAUTICAL TRAINING PROVIDERS (ENAC and SEFA)

Supervisory authority is independant of ANSP
NATIONAL SUPERVISORY AUTHORITY (DCS)
45
directiongénéralede lAvtioncivile
Directorate General Of Civil Aviation 2005 New
organisation
DAST STRATEGY REGULATION Government
Representative
DCS NATIONAL SUPERVISORY AUTHORITY ANSP
Certification and Supervision
Procedures, Safety analysis
Regulation
Participation to international meetings
Certificates, audits
DSNA Air Navigation Services Provider
46
OACI EC / EASA Eurocontrol
DGAC
Regulator
DAST Direction des Affaires Stratégiques et
Techniques Strategy Regulation
DCS Direction du Contrôle de la Sécurité Checks
compliance with european regulation
Foreign Providers (CH, G, Jersey)
Defense
AFIS
DSNA ANSP
Over Seas Polynésie Française Nouvelle
Calédonie St Pierre et Miquelon
Meteo France
Air Navigation Services Providers
47
DAST Missions

• To determine strategic orientations
• Air Navigation
• Aircraft Safety
• Etc.
• To elaborate technical regulations
• To deal with Security Defense Affairs
• To ensure coordination between DGAC and
  European and International Institutions.

48
DCS Mission

• To make sure that laws and regulations are
  respected
• As regards
• safety, security, environment
• aircraft design, industry and maintenance
• flight crew licensing
• air navigation operations
• airport operations

49
2005 A New Organisation To know more about
it, see www.dgac.fr
50
Summary of the presentation

• Presentation of French ANSP and Bordeaux ACC.
• European Safety Regulatory Requirements (ESARR)
  and ISO 9001 requirements.
• Implementation of a Safety and Quality Management
  System in Bordeaux ACC an integrated ISO
  process leading to certification.
• Reorganisation of French DGAC
• Regulator, Surveillance Authority and ANSP.
• ANSP Certification Process, initiated by DCS and
  DSNA
• Benefits of the Certification Process for
  Bordeaux ACC.

51
Certification a Twofold Process

• A process from the top down DCS will deliver a
  certificate to DSNA.
• A process from the bottom up each ATC unit will
  get an ISO certification.

52
ISO Certification Schedule
Integrated Safety Quality Security
Environment Management System
DSNA-HQ
ISO end 2006
DO-HQ
DTI-HQ
ISO from 2002
ISO from 2002
ISO from 2003
ISO end 2006
ISO 2005-2006
SIA
CESNAC
11 SNA
5 ACC
RD
Ops Sys
ACC/SO ISO 23 february 2005 ACC/SE ISO 20
march 2005 ACC/E certification audit Dec.
2005 ACC/N ISO draft audit end 2005
Suite réunion DSNA-DO du 20 janvier 2005
53
The ANSP certification Why ?

• To implement an integrated surveillance system
  (DCS DAC) able to meet European regulations and
  ICAO requirements.
• Integrated SafetyQualitySecurity-(Environment
  )
• To check that the ANSP meets the single sky
  regulations.
• To improve safety and security levels through
  formal procedures and improved working methods
  such as formalized internal and external audits.

54
Surveillance Principles

• Certification
• the ANSP demonstrates it has implemented all
  measures to meet requirements, and that these
  measures will continue to be in force.
• the ANSP will be increasingly supported by
  safety management systems.
• Continuous Surveillance
• the Surveillance Authority (DCS) checks that
  ANSP (DSNA) operations are at all times fully
  compliant with the regulations.
• main methods of surveillance continuous
  surveillance, change management, incident
  analysis, follow up of safety indicators.

55
Surveillance Principles
56
Surveillance Principle
DSNA demonstrates it meets requirements
DCS agrees (or not)
57
European Regulation Applicable to ANSPs  Single
European Sky 

• Organised structure
• 5-year Business plan
• Safety management System (ESARR/3, ESARR/4)
• Quality management System (Applicable mean of
  conformity ISO 9001)
• Security management system
• Operating manuals
• Human resources ESARR/5
• Financial strength
• Risk insurance coverage
• Customers enquiries about quality of service
  provided.
• Contingency plans
• Annual reports
• Compliance with ICAO Annexes (2, 3, 4, 10, 11,
  14, 15)

58
Surveillance Organisation
DCS (NSA)
DSNA
HR
Strategy Planning
Internal Surveillance
External Surveillance
59
DCS Overall Surveillance
DCS
ANSP certification Audits and inspections
Deputy
Deputy in charge of Flight Crew
Aircraft
Air Navigation Airports Security
Flight Crew
Methods and Quality
Directions Of Civil Aviation (7 OS)
Civil Aviation Technical Department
GSAC
60
DCS Detailed Organisation Chart
DCS
Deputy
Deputy in charge of Flight Crew
METHODS QUALITY
AIRWORTHINESSOPERATIONS
FLYING CREW
AIR NAVIGATION AIRPORTS SECURITY
ANSP Certification
Quality Program
Air Transport
Aircraft Operations
Schools
Helico Ops
General Aviation
Exams
AIR NAVIGATION Staff
Legal studies
Hélicopters
International
Licences
AN Systems
Human resources
Motors
Simulators
Medical
Airports
Finances
Security
Staff
Technical Systems
Agreements Conception, Production, Maintenance
Softwares
DCS 300 people
45 people
61
Safety Quality Security Management Network
DSNA
DSNA SQS-Manager
Finances Hervé Toro
StrategyPlanification Raymond Rosso
HumanResourcesJM Boivin
EnvironmentPierre-Yves Huerre
Safety, QualitySecurity MngtAnne Frisch
SQM
SQM
Direction des Opérations Françoise Deygout
Direction de laTechnique et de l Innovation Jean-
Marc Faysse
Safety OccurrenceHandling
Airspace Management
Systèmes Specifications
SDSO Operational Systems Daniel Azema
SDER Research Development Philippe Merlo
SQM
Aeronautical InformationManagement
SQM
12 SQM
21 relays for Safety-Quality-Security Management
11 regional units APP/ TWR 1 overseas ACC
Central Systems
5 ACC
5 SQM
62
Safety Quality Security Management

• To elaborate DSNA policy in terms of Safety,
  Security and Quality, and to follow its
  implementation.
• To guarantee that the conditions of delivery of
  the ANSP certificate are still in force.
• To coordinate, to lead and to assess the DSNA
  Safety-Quality-Security Management System.
• To ensure proactive safety management.
• To perform internal audits.
• To report to DSNA in terms of safety performances
  (through indicators and incidents follow up).
• To study, develop and promote safety study
  methods.
• To follow the elaboration and to validate safety
  studies.
• To develop a Security Plan and to coordinate DSNA
  security measures, including information systems
  security.

63
Safety Quality Security Management
Builds SQS Mngt Reference
DSNA
Alerts Makes proposals (by anticipation or in
reaction)
Advises Assists for the SQS referenceapplicati
on
Controls / Monitors Is the SQS reference well
applied and efficient ?
64
Safety Quality Security Management Unit
15 people
Systems Security Division
Internal audit and Certification Division
Performances Division

• DSNA integrated Management System Implementation
• DSNA Manual
• DSNA Certification Coordination
• DSNA internal audits
• Security Training Management

• Safety Follow up
• Objectives and recommandations
• Indicators
• Security
• Regulation expertise

• Safety studies
• International WG
• Support to DO and DTI

65
Working Organisation and Methods

• Target date for ANSP certification end 2006.
• Certificate delivered by DCS, National
  Surveillance Authority.
• This is a new process, from new regulations.
• It will need
• a common understanding of applicable rules.
• good cooperation between DCS and DSNA.
• For DCS, the representative of DSNA is MSQS
• Organisation
• Certification Steering Committee
• Certification Working Group

66
Certification Steering Committee

• To follow up the certification process.
• To present the organisation of surveillance
• To exchange information about the problems
• To follow the planning of audits
• To set up a common understanding of the
  applicable referential
• To define the process of DSNA certification as an
  AIS and CNS services provider
• To define how to check compliance with ICAO
  requirements
• To ensure full coherence with the methods of
  certification elaborated at a european level
• To identify the risks that the objective is not
  met (DSNA certification at the end 2006)
• Delays in delivery of conformity documentation
• Delays in the implementation of a security
  management system
• Possible non-conformity and discovered late, if
  its correction is a preliminary condition for
  certification.

67
Certification Steering Committee

• Chaired by DCS Director
• Members
• DCS Managing Staff
• DAST Managing Staff
• STAC Director
• DAC Directors
• DSNA Director
• MSQS
• DSNA DO Director
• DSNA DTI Director
• Experts

68
Certification Working Group

• To ensure coordination between DCS and DSNA with
  regards to the certification process
• To follow the planning of the certification
  process.
• To work on and validate ANSP documentation DSNA
  manual.
• To examine the findings of the audits.
• To analyse difficulties and propose solutions.

69
Certification Working Group

• Chaired by DCS Head of Certification Board
• Members
• DCS Air Navigation Dpt Staff
• DCS Flying Crew Dpt Staff
• DCS Methods Quality Dpt Staff
• DAST Staff
• STAC Staff
• DAC representative
• MSQS
• Experts

70
Certification Audits Schedule

• Audits performed by DCS with STAC and DAC
  support.
• Audits coordinated with MSQS.
• 11 audits scheduled, from November 2005 until
  September 2006
• 3 ACC Reims, Bordeaux and Brest
• 6 SNA NE, SO, Paris (CDG), S, West Indies, SE
• DSNA and DO headquarters
• DTI
• 2 or 3 additional audits of small aerodromes

• Documentation of reference for the audits
• ESARR2, ESARR3, ESARR4, ESARR5
• DSNA manual

71
DSNA Manual
To demonstrate compliance with the regulation To
describe the modes of implementation of the
requirements
72
DSNA Manual Table of Contents (Draft)

• 0. Manual management (review)
• 1. Organisation context, regulatory
  requirements, cartography
• 2. General SQS policy, responsibilities, SQSMS
  organisation
• 3. Adequate levels of SQS resources, manual and
  records management, external providers, risk
  assessment and mitigation, capacity
  planification, control of deviations from
  objectives.
• 4. Insurance and promotion of SQS audits,
  surveillance, corrective and preventive actions,
  feedback, collection of improvement propositions,
  management system updating.
• The DSNA manual will be a short high level
  manual, with links to relevant documents and
  procedures

73
DSNA Manual Relevant Documents
74
DSNA Manual Relevant Procedures
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Continuous Surveillance

• Through Safety Occurences
• by DCS and MSQS
• input data safety occurences, BEA
  recommandations, Eurocontrol,
• Through Safety Studies
• DCS (ESARR1)
• - major changes ? To get DCS agreement
• - minor changes ? To inform DCS
• - DSNA procedures  safety studies 
• ? To get DCS approbation
• MSQS
• Letter of agreement DCS-DSNA
• Through audits
• DCS external audits (to check compliance with
  regulation)
• MSQS internal audits

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Summary of the presentation

• Presentation of French ANSP and Bordeaux ACC.
• European Safety Regulatory Requirements (ESARR)
  and ISO 9001 requirements.
• Implementation of a Safety and Quality Management
  System in Bordeaux ACC an integrated ISO
  process leading to certification.
• Reorganisation of French DGAC
• Regulator, Surveillance Authority and ANSP.
• ANSP Certification Process, initiated by DCS and
  DSNA
• Benefits of the Certification Process for
  Bordeaux ACC.

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Main improvements provided by the SQMS
implementation

• ESARR2
• Safety occurrences are reported or detected(1) ?
  are entered into a national data bank are
  analysed and classified
• In Local Safety Commissions (technical or
  operational) for the more significant
  occurrences, with the controllers concerned and
  together with the management
• In local Safety meetings every month
• In a national Safety Commission (CNSCA) for the
  more significant operational occurrences
• Causes are identified
• Corrective and preventive actions are decided
• The list of actions to be taken is monitored and
  updated every month
• 3 times a year, the head of people in charge of
  safety occurrence analysis presents the more
  significant events to all the controllers (the
  situation which has been recorded is
   re-played )
• Spacing lt 5 NM and lt 1000ft are automatically
  detected

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Main improvements provided by the SQMS
implementation

• ESARR3 and ISO 9001
• A Safety and Quality Policy
• Objectives performance indicators - Everyone
  can consult them
• New quality and safety quantitative levels
• All the documentation has been updated
• All the operational manuals (for controllers, for
  supervisors, for technical supervisor, for people
  in charge of alert service or information
  service,)
• All the documentation on the control positions
• All the documentation in technical supervision
• Some  actions to take cards  are easy to find
  for urgency procedures
• Tracing has been improved
• Internal auditing has been implemented
• Internal and external communication has been
  improved

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Main improvements provided by the SQMS
implementation

• ESARR4
• Using a Method for Interventions on Operational
  Systems for risk assessment and mitigation for
  each planned intervention on technical systems
  supporting ATC services
• (MISO Méthode dIntervention sur Système
  Opérationnel)
• To identify the worst risk ? define procedures to
  mitigate the risk
• To give information to all the people involved
• Using a method to support the decision process
  when evaluating if a change deserves a full
  safety assessment process or not EPIS
• Using a Project Management Method for significant
  changes to the ATM system
• One person in charge of planning
• Very short meetings every week with everybody
  involved, to identify all risks, problems,
  delayed tasks, and to update the schedule
• anticipation improvement

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EPIS global process
Identification of the change
EPIS for airspace design and procedures
EPIS for equipment
Contribution to a known hazard
characterization of the size
Contribution to a support service
characterization of the risk
Identification of severity of Worst Credible Case
(WCC)
Justification of risk acceptability
Regular Safety Assessment ?
Yes
No
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Simplified temporal scale for a project
Example case of new system
T- x months
T- x weeks
T
Mentor (Project Management Tool)
EPIS
Safety Plan and Safety Case
MISO
Safety Assurance
Put in operation after formal decision
End of the Project
Beginning of the Projet
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Main improvements provided by the SQMS
implementation

• ESARR 5
• Controllers
• All the different types of training have been
  defined (initial and continuous training)
• Everyone involved in safety has to follow the
  required training
• The controllers have to pass an exam every three
  year to maintain their qualification
• Everyone must have an updated medical certificate
  this certificate needs special requipements for
  the controllers
• Technical staff
• organisation of training has been done will be
  improved in 2006.
• a procedure to qualify technical for maintenance
  is in the process of being finalized.

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Main improvements provided by the SQMS
implementation

• ESARR 3
• A special national organisation for safety
  management has been set up, to overview the level
  safety, and to follow problems which requires a
  national solution.
• There is a national feedback organisation for
  occurrences which happen in one ACC and could
  happen in others ACC

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National organisation for Safety Management
DO Direction
Operations Commission
Technical Safety National Group
DO Safety Coordination
D1
D2
D3
National Safety Management Review meeting
 en-route  Safety Coordination
National Safety Management Review meeting
 Approach  Safety Coordination
Airport Safety Management Review meeting
ACC Safety Management Review meeting
Safety Coordination
Safety coordination
LSC Ops
LSC T
LSC Ops
LSC T
Technical Safety meeting
Operations Safety meeting
Technical Safety meeting
Operations Safety meeting
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Intranet site

• To collect all the documentation about the Safety
  and Quality Management System, an Intranet site
  has been developed, including
• The european and national requirements
• Safety policy and objectives
• Description of responsibilities
• All documents describing the system processes,
  procedures,
• Information on audits (planning and results)
• Indicators
• Records
• Safety Management Review meetings reports,
• Intranet site CRNA/SO Safety and Quality Manual

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Thank you for your attention