TechSoup Healthy

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TechSoup Healthy Secure ComputingTraining for
the Accidental TechieFebruary 7, 2008
Remember to call 866-740-1260 Use access code
6339392 Please have the workbook printed and
ready. Download it herewww.techsoup.org/hsc/pag
e7475.cfm
Sponsored by United Way Bay Area
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Using ReadyTalk

• All lines will be muted.
• Use the chat box or raise your hand to ask a
  question. When your name is called, unmute your
  phone by pressing 7. To remute press 6.
• If you lose the internet connection, reconnect
  following the same instructions you followed at
  the start of the training.
• If you lose the phone connection, re-dial the
  conference phone number and re-join.

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Webinar Presenters
Volunteers Jennifer Cropper Joe Salrin Yann
Toledano TechSoup Stock Representative Aaron
Dowell
Kevin Lo
Kami Griffiths
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Thank you!
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Review yesterday

• Understand your nonprofits technology
• Learn how to document what you have
• Learn about crucial security threats
• Develop a maintenance schedule

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Pop quiz

• Question
• A computer program that can copy itself and
  infect a computer without permission or knowledge
  of the user.

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Pop quiz

• Answer
• Computer virus

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Pop quiz

• Question
• What are some of the monthly maintenance tasks
  you should complete in order to keep your
  computers running efficiently?

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Pop quiz

• Answer
• Disk cleanup
• Disk defragmenter
• Run Spybot - Search Destroy
• Run Ad-aware
• Always keep your virus protection updated!

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Agenda

• Learn the importance of data backup and the
  options available.
• Learn about troubleshooting and ways to track
  technical problems.
• Understand what software and hardware your
  organization needs.
• Learn more about TechSoup Stock.

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Data backup

• Making copies of your data that you can access in
  the event theres data loss.

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Have a backup strategy

• What's being backed up
• Where it's being backed up to
• How often backups will occur
• Who is performing the backups
• Who is in charge of monitoring the success of
  these backups

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What's being backed up

• Critical data current projects, email
• Financial information
• Database files

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Where it's being saved

• CDs
• DVDs
• Flash drives

• External hard drives
• Tape drives
• Online

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How often backups occur

• After each major data-entry session
• Core documents at least once a week
• Before every major update

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Maintaining testing

• Determine who is responsible
• Store back-up off-site
• Test to ensure quality
• Create and test a plan for recovery

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Dont forget to backup

• Laptops
• Handheld devices
• Bookmarks favorites

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Backup services software

• Backup Programs
• Symantec Backup Exec
• EMC Retrospect
• www.ironmountain.com/digital
• backuppc.sourceforge.net
• www.zmanda.com
• Online Services
• www.flashbackup.com
• www.mozy.com
• www.carbonite.com
• www.xdrive.com
• www.ibackup.com

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Setting up Windows Backup

• Demonstration
• Start gt All Programs gt Accessories gt System
  Tools gt Backup

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Email backup

• Microsoft Outlook data files are commonly located
  in
• C\Documents and Settings\ltusernamegt\Local
  Settings\Application Data\Microsoft\Outlook\.pst
• Microsoft Outlook Personal Folders Backup tool
• Free download and directions http//office.micros
  oft.com/en-us/outlook/HA010875321033.aspx
• Check with your email service provider

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Questions Comments

• Click the raise hand button to speak or type in
  the chat box.

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Tech troubleshooting tracking

• In this section

• Troubleshooting tips
• Tracking your tech activity
• Troubleshooting scenario

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Troubleshooting tip 1

• Look from different angles

• Think like a golfer
• Get the lay of the land
• Isolate the issue
• Determining par

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Troubleshooting tip 2

• Know the worse case scenario

• Know what you risk by the problem
• Do you know what you dont know?
• Communicate the risks to stakeholders

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Troubleshooting tip 3

• Have a contingency plan
• Free yourself from worrying about losing data
• How can I Control-Z?
• Backup unique settings, preferences emails, or
  files

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Tracking tech activity

• A log of your activity will help
• Track and queue support requests
• Form a knowledge base
• Make a case for more resources

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Tracking tech activity

• Track with
• Paper activity log
• Spreadsheet log
• Help desk software
• TechAtlas
• Spiceworks
• Track-It

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Troubleshooting exercise 1

• I cant get on the Internet!

• How can you tell?
• Do you have a connection to the router?
• Are you the only one affected in your office?

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Troubleshooting exercise 2

• I cant find my file!
• When did you last access it? vs. when did you
  last use it?
• Who else might have it?
• Do you know how to restore a backup?

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Questions Comments

• Click the raise hand button to speak or type in
  the chat box.

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Hardware general tips

• Pay for good quality the first time, or make up
  for it in time and other expenses
• Be mindful of environmental impact
• Consider buying used and refurbished
• Properly disposing hazardous materials

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Hardware recommendations

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Software general tips

• Latest and greatest not always the best
• compatibility issues may not be immediately
  apparent
• Test the software first if possible
• Trial versions
• remember to uninstall first before installing
  full version
• Buy licensed software
• Security risk if not patchable
• Support available, but know their terms

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Software recommendations
Operating Systems Windows 2000 SP4 and up Mac
OS X Office Productivity Microsoft Office XP
and up, Open Office Multimedia Windows Media
Quicktime Player
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When free isnt really free

• Enticing for the cash-strapped non-profit
• Hardware donated computers will have limited
  lifespan
• Software Free betas can often be less robust
  and bugs may not be fixed
• Web applications Data privacy, longevity of
  company, backup

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FLOSS (Free/libre open source software)

• Should I try open source software?
• Price should not be the first reason
• Different degrees of openness
• Look for well supported FLOSS programs for good
  user support and documentation
• Caveat Its free if your time is not worth
  anything

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Questions Comments

• Click the raise hand button to speak or type in
  the chat box.

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10 Minute Break
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TechSoup Stock

• An online donation program specifically for 501c3
  designated non-profits

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Techsoup Stock Overview

• Qualifications
• 501c3 Letter, ACL
• Registration
• User Profile, Org. Account
• Eligibility
• Vendor Restrictions
• Order Process
• Website Navigation

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Techsoup Stock Vendor Partners

• Microsoft
• Symantec
• Adobe
• eTapestry
• Intuit

• Mailshell
• Business Objects
• Readytalk
• Alpha Software
• Atlas Business Solutions

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Top Questions

• Why arent we eligible for Adobe?
• How do I place an order?
• I ordered 5 licenses of Office 2007, why did I
  only receive 1 installation CD?
• If the products are donated, why is there an
  administrative fee?
• How can I find out if our organization is already
  registered?

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Related Programs

• Cisco Donation Program
• RCI (Recycled Computer Initiative)

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Questions about TechSoup Stock?

• Type it in the chat box.

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Review what weve covered

• Learned the importance of data backup and the
  options available.
• Learned about troubleshooting and ways to track
  technical problems.
• Understand what software and hardware your
  organization needs.
• Learned more about TechSoup Stock.

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Resources

• TechSoup
• HSC Wiki hsc.wiki.techsoup.org/training
• Forums
• Learning Center
• Blog
• Google
• NTEN
• Idealware
• NPower
• ONE/Northwest
• Social Source Commons
• lifehacker.com

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Thank you!

• A link to the evaluation will be emailed to you
  shortly.
• All Bay Area nonprofits stay on the line to
  receive information about 100 voucher for
  TechSoup Stock.

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Voucher Process

• Call the TSS Voucher contact, Aaron Dowell at
  415-633-9451
• Fax Order Form to 415-633-9444
• Keep your fax order form for your records
• Must use the voucher before December 14, 2007