Organizational Change Management

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Organizational Change ManagementManaging the
People Side of Change


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What is Change?
Change causes transition, and transition starts
with an ending. - William Bridges

• Constantly moving
• Changes in external world
• Transitions are experienced internally

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Types of Change

• System
• Process
• Organizational Design
• Policy
• Legislative, Regulatory

Impacts ourselves and the people we manage
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Poorly Managed Change

• Active resistance
• Passive resistance
• Turnover of valued employees
• Divides between us and them

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Well-Managed Change

• Projects meet their objectives
• Anticipated resistance is prevented or mitigated
• Increases overall adoption of the new way of
  doing things
• Creates a track record of success

• Bottom line your business goals are achieved!

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Well-Managed Change
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What is OCM?

• Effective change management occurs when a
  structured process and set of tools results in
  moving the organization and individuals through
  the phases of a change so that business results
  and objectives are achieved. (Prosci)

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Primary reasons for applying OCM
Role for leaders to be advocates and coaches
during the change process
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• The project team was up-front with the employees
  that the journey was going to be difficult.

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Create a more customer-based culture

• 1/4 of budget invested in Change Management
• Extensive
• Communication
• Training
• Support coaching (pre- and post-launch)
• Build on existing cultural strengths

Implementing ERP is 20 IT and 80 managing
change Harvard Business Review
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In Manitoba approximately 15 to 20 of budget
invested in Change Management

• OCM Activities on Manitoba projects focus on
• Communication
• Training
• Support coaching
• All projects are required to have an OCM
  component and are encouraged to follow Manitobas
  OCM framework.
• Vendors are required to integrate Manitobas OCM
  activities in their deliverable.

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Parks Reservation Service

• Built in 3 months
• Provide Manitoba campers with a convenient  way
  for booking campsites
• Internet, call centre or in selected campground
  offices

Youve seen the System, now what can we do to
make it better 
Phase 1 and 2 was a Political Imperative Phase 3
and 4 driven by the campground attendants/end
users
Record number of campsites were booked before
noon on the opening day!
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• 2007 Employee Survey

Employees feel that
Staff would like management to spend more time
explaining changes the organization makes.
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• Employee Engagement

The power of engagement lies with
employees. The responsibility to tap into it
lies with leadership.

• When engagement is high there is consistent
  management practices, high employee satisfaction
  and optimal performance.

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Whats it all about?
Employee Engagement should be about the people
however, there seems to be some mixed messages.

• The balance sheet has no line for human assets,
  even though most senior executives say Our
  employees are our important assets.
• Michael E. Echois, Ph.D.
• Bellvevue University, Nebraska
• A company can cut all the costs it wants, but if
  it neglects its people the reduced expenses wont
  make much difference.
• Paul R. Bernthal, Ph.D.
• Centre for Applied Behavioural Research (Caber)

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Program Requirements Enablement Process (PREP)

• Framework of how Service Transformation Manitoba
  and ICT Services Manitoba works collaboratively
  to help the business with their projects.

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Organizational Change Management Phases

• Government of Manitoba OCM Model Aligns with
  PREP

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OCM Activities within each Phase
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Manitobas OCM Model

• Organizational Level by
• Using a structured change management approach.
• Engaging sponsors.
• Building change competency
• Individual Level by
• Encouraging conversations
• Supporting employees through coaching
• Awareness that each employee experiences change
  differently

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Individual Change Management
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Tools for implementing an effective OCM Program
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OCM Your Choice!

• If People dont utilize the System
• If People dont adopt the System then
• People will never become proficient with the
  System.

• Nothing changes without
• personal transformation
• Dr. Deming

So, its your choice
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Connecting the people side back to project
success
Change happens one person at a time Virginia
Satir
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OCM Toolkit
Demonstration of Manitobas OCM Online
Toolkit Questions?