PHILIPPE ROSSITER

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• PHILIPPE ROSSITER
• Chief Executive

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• Professional membership organisation for
  hospitality, leisure, tourism industries
• Members in over 100 countries
• Awarding Body for Hospitality, Leisure and
  Tourism Management Qualifications
• Accreditation and Quality Standards
• Providing Services for Members

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BENEFITS SERVICES

• Information Services
• Online resources
• Enquiry Service
• Business HR Support Services
• Networking Opportunities
• Annual Events
• Business Seminars
• Continuing Professional Development
• Career Management Support
• Online learning and training

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INFORMATION SERVICES

• Online library catalogue
• Electronic Books and Reports
• E-Journals
• Enquiry helpdesk
• Research Guides
• Training Library

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• HOSPITALITY INDUSTRY
• NUMBER OF OUTLETS 260,000
• PROFIT SECTOR 174,000
• COST SECTOR 86,000
• 85 SME
• NUMBER OF MEALS SERVED 8.5bn

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• HOSPITALITY INDUSTRY
• TOTAL EMPLOYED ca 2 MILLION
• 220,000 NEW POSTS BY 2017
• REPLACEMENT DEMAND 1 MILLION
• 48 UNDER 30
• DIVERSE MARKETS
• SKILLS SHORTAGE

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• THE SKILLS PROBLEM
• INDUSTRY GROWTH
• LABOUR SHORTAGE
• MIGRANT WORKFORCE
• HIGH LABOUR TURNOVER
• CULTURAL NORMS

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• CHALLENGES FOR MANAGERS
• COMPLEX ENVIRONMENT
• LEGISLATION
• NEED TO DEVELOP AND MENTOR
• CULTURAL AWARENESS
• COMMUNICATIONS SKILLS
• WORK/LIFE BALANCE

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• MEETING THE CHALLENGES
• COMMUNICATION
• OPERATIONS
• EDUCATION
• LABELLING
• INFORMATION
• AVAILABILITY
• CONFIDENCE

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• AND NOW A PERSONAL PERSPECTIVE

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• www.instituteofhospitality.org