Business Benefits of VoIP for the SMB

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Business Benefits of VoIP for the SMB

• Speaker
• Frank Grillo, Executive Vice President
• Cypress Communications

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Voice over IPWhat is it?

• Routes voice conversations over an IP-based
  network
• Software and data packet-driven
• Not circuit switched
• Also known as VoIP and IP Communications

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Business Benefits of VoIP

• Improve employee productivity and communications.
• Desk phone, PC phone, Unified messaging and Chat
• Real-time availability information
• Never miss important calls
• Facilitate geographically disperse workgroups.
• Ubiquitous communications across multiple
  locations
• Desktop collaboration tools
• Video and Web conferencing
• Empower mobile employees.
• Access using any broadband connection
• Work anywhere

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Enterprise VoIP Options
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What is Hosted IP Communications?

• VoIP application resides on vendor network
• No premise-based phone system
• Service available from any Internet connection
• Built-in redundancy
• Vendor manages equipment, version releases,
  patches and upgrades
• Some vendors maintain desktop IP phones

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Business Benefits ofHosted IP Communications

• Maximize business telephony investment.
• No capital expense
• Eliminate risk and obsolescence
• Flexible provisioningscale up or downto
  accommodate business growth and changes
• End-to-end monitoring
• Service level agreements
• Its easy
• One vendor for voice, data, Internet
• Maximum service coverage by fewest number of
  suppliers
• Turnkey solution
• Inherent disaster recovery capabilities

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Disaster Recovery Capabilities

• Business Continuity Despite AnythingRemain
  operational, no matter what happens at your
  physical location.
• Flexibility When You Need It MostSimply reroute
  service and continue business as usual.
• Full system functionalityanytime, anywhere.
• Remote Access and MobilityCommunicate using any
  broadband connection.
• PresenceKnow whos available, on the phone, or
  out to lunch, a must if separated by calamity.
• Real-time collaborationUnites workers in
  different locations.

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Company Case Study VoIP Transition Assumptions

• Prepared by Customer
• Compares IP Phone System to Hosted VoIP Solution
• Assumptions
• 4 Locations Texas, Indiana, Ohio and Nebraska
• 120 Users
• 63 Lines
• 8 T-1s

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Company Case Study VoIP Transition Suggested IP
Phone System Expense
Initial Year 1 Year 2 Year 3 Year 4 Year 5 Total

• Phone System 95K 5.3K 0 11.5K 0 0 111.8K
• Installation 3K 0 0 0K 0 0 3K
• MAC Labor 2.7K 2.7K 2.7 2.7K 2.7 2.7 13.5K
  
• Maintenance 12K 12K 12 12K 12 12 12K
• Internet Access 52.5K 80K 80 80K 80 80 372
  .5K
• LocalAccess 20K 34K 34 34K 34 34 156K
• Long Distance 2.5K 2.5K 2.5 2.5K 2.5 2.5 1
  2.5K
• Estimated Total Cost Over 5 Years 729,300

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Company Case Study VoIP Transition Suggested
Hosted Solution Expense
Initial Year 1 Year 2 Year 3 Year 4 Year 5 Total

• Hosted Service 0K 68.4K 121K 121K 121K 121K
  552.4K
• Installation 25K 0 0 0K 0 0 25K
• MAC Labor 0K 0K 0 0K 0 0 0K
• Maintenance 0K 0K 0 0K 0 0 0K
• Internet Access 0K 0K 0 0K 0 0 0K
• LocalAccess 0K 0K 0 0K 0 0 0K
• Long Distance 0K 0K 0 0K 0 0 0K
• Estimated Total Cost Over 5 Years 577,400
• Savings 151,900

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Company Case Study VoIP Transition Summary

• Estimated Total Cost Over 5 Years
• IP Phone System 729,300
• Hosted VoIP Solution 577,400
• Hosted VoIP Solution Saves 151,900

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In SummaryHosted IP Communications Benefits

• Maximize business telephony investment.
• No capital expenditure
• Eliminate risk and obsolescence
• Flexible provisioningcan scale up or downto
  accommodate business growth and changes
• End-to-end monitoring
• Service level agreements
• Its easy
• One vendor for voice, data, Internet
• Maximum service coverage by fewest number of
  suppliers
• Turnkey solution
• Inherent disaster recovery capabilities