Learning to Embrace Hosted VoIP SMB03

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Learning to Embrace Hosted VoIP (SMB-03)
Friday, October 13th, 2006 115-200pm Dan
Hoffman President CEO M5 Networks Contact
877.88.GET.M5 president_at_m5net.com www.m5net.com
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Businesses Are Choosing IP Phone Systems

• IP Phone System
• Premise-based Phone System
• Hosted IP Phone System

• Hybrid Phone System
• IP Phones
• IP Connecting Locations
• IP Phone Calls for Termination

• Traditional Phone System
• TDM
• Centrex

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Over Half of US Enterprises Use IP Telephony
Source InfoTech
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This, in Itself, is a Reason to Go IP

• Traditional phone systems supported less and less
• No new investments in traditional phone systems
• Great amount of new innovation and RD in IP
  voice services
• Complexity of the hybrid approach could be more
  trouble than its worth

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Expectations are Usually Hard avings
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But Its Not Always the Case
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Moreover, IP systems carry new risks

• More expensive systems, handsets
• New software
• New protocol conversions
• IP Termination in its infancy
• New Security Challenges
• Converged LANS/WANs QoS, likely infrastructure
  upgrade
• New features user behavior change
• Expectations are high

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Providers can exploit IP to eliminate risk

• True redundancy in local loop
• Eliminating other single points of failure
  building, closet, box, CO
• Carefully measured response times and uptimes
• Pricing model that scales costs
• True multiple location solutions
• Detail management (directories, 411, 911, caller
  ID, etc.)
• Saving CFO and CTO time
• Security

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And bring real benefits

• Vertical industry applications
• Business intelligence
• Directory Management

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But beware of hidden project costs

• Remote Call Forwarding (RCF)
• LNP
• LAN Wiring Switching
• Power Supply
• Remote Phones
• Directory Assistance (411)
• Office-Wide Paging
• Fax Solution
• IP Addresses and renumbering

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IP Enables Outsourcing

• Outsourcing can Save Time Money
• Higher Service Availability, SLAs, etc.
• Improved Business Continuity
• Simplified Vendor Management
• Multiple locations networked
• Leveraged Expertise
• Training
• Installation
• Feature Deployment
• Security
• QoS
• Vertical applications
• Lower Initial Ongoing Cost of Ownership
• No need to purchase or maintain a phone system
• Better line usage - 30k/simultaneous stream
• Better rates/minute without Telco dependencies
• Efficient processes

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Questions