Organizational%20Behavior

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Organizational Behavior

• Gimme a Break
• Using Communities of Practice

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TEAM 07

• Sushil Bhattachan
• Christina Danver
• Ben Gumpert
• Adan Montoya
• Gurinder Virdi

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Problem Job Breaks

• Disadvantages
• Distractions
• Decreased productivity
• COST of breaks x TIME / 60 x WAGE x
• (1 BENEFITS) x DAYS WORKED
• TIME 5 minutes for smokers
• of breaks 9 for smokers
• Additional costs for smokers
• 30 higher absenteeism
• higher life insurance premiums
• higher costs of cleaning and maintaining the
  smoking areas

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Friends

• Clip Season 5 Episode 18
• Smoke breaks with Rachel (your favorite friend)

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Problem Job Breaks

• Advantages
• Prevent fatigue and boredom
• Reduce accidents
• Reduce withdrawal behaviors
• Reduce hindrance stress
• Increase job performance
• Improve job satisfaction
• Improve organizational commitment

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Problem Job Breaks

• Advantages
• Effect of work-rest schedules in speed, accuracy,
  and job performance for the data entry mental
  tasks

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Break Exercise

• Do you want to take a break?

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Take a Break
See you in 10 minutes
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Be back in 8 minutes
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See you in 5 minutes
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2 minutes only
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Lets get back to work
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Break Exercise

• How do you feel when your breaks are shorten?
• Hindrance stress
• Job satisfaction
• Job performance
• Who noticed the whiteboards?
• CoP in practice

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Opportunity CoP

• Community of Practice (CoP)
• solve problems more rapidly and effectively
  increase their sense of well-being and
  achievement
• build collective solutions
• self-start and search for the information and the
  support they need
• work more flexiblydelivering empowerment to the
  individual
• reduce organizational hierarchies, allowing staff
  to interact more freely with all levels of
  management
• develop personal skills and capabilities

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Opportunity CoP

• Causal model for community interaction and
  benefits

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Recommendation

• Implement CoP during employees job breaks for a
  company advantage
• Utilize job breaks (considered wasted time)
• Increase knowledge sharing
• Build sense of community
• Increase job satisfaction, organization
  commitment and job performance
• Reduce withdrawal behaviors (lateness,
  absenteeism, turn over) and hindrance stress.

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Recommendation
Suggestion Impact
White Boards Job performance () Org Commitment ()
Mini-Workout Routines Hindrance stress (-) Job Performance () Job Satisfaction () Org Commitment ()
Mini-Massages Hindrance stress (-) Job Performance () Job Satisfaction () Org Commitment ()
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Recommendation
Suggestion Impact
Plasma TVs in break rooms Job performance () Org Commitment ()
Schedule presentations during lunchtime or after working hours Job performance ()
Multimedia kiosks Job Performance () Org Commitment ()
Network ports in break rooms Job Performance () Job Satisfaction ()
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Recommendation
Suggestion Impact
Multi-divisional break rooms Job Performance ()
Game rooms Job Satisfaction () Org Commitment () Withdrawal Behaviors (-)
Workout rooms Job Performance () Job Satisfaction () Org Commitment () Withdrawal Behaviors (-)
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Recommendation
Suggestion Impact
Free lunches Job Performance () Job Satisfaction () Org Commitment ()
Free Dinners Job Performance () Job Satisfaction () Org Commitment ()
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Recommendation

• Implementation plan for CoP
• Identify the purpose or need
• Decide how to measure success
• Identify tools and infrastructure to be used
• Develop a business case
• Statement of purpose or need
• Evaluation criteria
• Resource requirements (infrastructure, toolset,
  people)
• Budget requirements
• Business case (how CoP supports business strategy
  and can be implemented with existing training)
• Benefits/advantages of implementing the community
• Community stakeholders

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Recommendation

• Implementation plan for CoP
• Get organization support for community
• Create community structure
• Establish community membership
• Conduct a community pilot
• Evaluate and revise community
• Based on metrics
• Based on achievement of purpose
• Surveys (Simple Questions for User Investment
  Return Measurement for Community of
  Practice/SQUIRM-CP)
• ROI

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Recommendation

• How to survive a mid-life crisis?
• Clear Purpose
• Active Leadership
• Critical mass of engaged members
• Sense of accomplishment
• Real participation time

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Questions

• If I were an organizational decision maker, I
  would probably use your recommendation if it
  gives me a competitive advantage.
• Can you be more specific, maybe a case?
• Can you implement a CoP in our School?

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Case Student Job Performance in Warrington
School of Business
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Case Student Job Performance in Warrington
School of Business

• Actions taken in 2004 by admission directors
  (Alex Sevilla)
• Increased marketing scholarships
• Results
• Increased GMAT from 650 to 665
• Increased GPA from 3.23 to 3.3
• US News World Report 23.75

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Case Student Job Performance in Warrington
School of Business
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Case Recommendation

• Implement CoP with 3 goals for job performance
• Increase recruiter opinion
• Increase job placement rate
• Increase starting salary

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Case Recommendation

• Community of Practice
• Company Warrington School of Business
• Members
• MBA students (Participate and Manage)
• School Directors (Facilitate)
• Frequency Student breaks (in between classes,
  during lunch breaks and after classes)
• Tools IBM Lotus Notes application (cafe, central
  conferencing and career cafe)

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Case Recommendation

• Suggestions for CoP activities are
• Schedule presentations and workshops on job
  interviewing skills
• Schedule meetings among recruiters and students
  on campus
• Provide job referrals to members of the community
• Announce job opportunities to members of the
  community
• Schedule meetings with alumni of the UF MBA
  Programs

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Case Evaluation

• How to evaluate the results?
• Member surveys
• MBA recruiter surveys
• Future MBA rankings

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