mailto: ckfarn@mgt.ncu.edu.tw - PowerPoint PPT Presentation

About This Presentation

Title:

mailto: ckfarn@mgt.ncu.edu.tw

Description:

Title: EB04-BPR Subject: EMBA Author: CK Farn Last modified by: CK FARN Created Date: 4/5/1999 4:45:56 PM Document ... – PowerPoint PPT presentation

Number of Views:33

Avg rating:3.0/5.0

Slides: 94

Provided by: CKF83

Category:

more less

Transcript and Presenter's Notes

Title: mailto: ckfarn@mgt.ncu.edu.tw

1
e-Business-- BPR?????????(Business Process
Reengineering)
7

???
mailto ckfarn_at_mgt.ncu.edu.tw
http//www.mgt.ncu.edu.tw/ckfarn
2012. 12 updated

2
????????
????????
3
??
4
????
???????

????
?????????
?????,????

5
?????????????

????
????
???????
?????
?????????(???)
????????

6
???????

Q ???????????????????
?????????(?????????????)???????????????
????????(?)?????(????)????????????
??????????(??????)?????????????????????????????(?
??????,????????????????,??????????,??????????????
)?
???????????,???????????????????????????
?????(?)????????,??????(?)?????(????)?1????,??????
????????,?????????????,?????

7
????(Process Model)

???????
IT????
??as-is process model
??to-be process model
????
????????????????
????!!

8
????2

????????????
????????????????????
????????
??????????
??????????????????
??????????
?????????????????????????????,??????????
????????????????

9
? As-is ? To-be Model

??????????
?????????,??????
???????????
???????
??????????
????????????????
??????,???? As-is ????
?? To-be ????
?????????,???? To-be Model

10
??????

????
????
??????????????????????????
??
??????

11
????3

?????,???
????
????
????
????

12
????4

????
???????(??????????)
?????(????????????)
??????????(BTS? BTO? CTO?)
?????????(????????)
...

13
???????

????????????
???????????????
??????
????????
?????????
??????????

14
?????????????

?????,??????????????
?????????????
??????,??????????????,??????
???????????????????????,????????????

15
???????

?????????????????????????
?????????????

16
????????????
???
???

??????

17
?????????????
???
???

??????????

18
??????????
? ?
19
?????????????

???
???
??????

20
????????
??????????????,???????????

21
??????????
??????????
22
??????????

????????,???????????????,??????????????????????
The fundamental rethinking and radical redesign
of core business processes to achieve dramatic
improvements in critical performance measures
such as quality, cost, and cycle time.

Source Adapted from Hammer and Champy,
Reengineering the Corporation, 1993
23
????

?????????????????,?????????????,???????

24
?????????????
??? ????
???
??? ????
??????????????????
25
?????

?????????????????????
??????????
???????????
?????
????????
????????
??????????????

26
???????

?????????
????????
?????????
??????
?????
?????(???????)
??????
????

27
?????????????(?)
Purchasing
Vendor
Purchase order
Goods
Receiving
Copy of purchase order
Receiving document
Accounts Payable
Invoice
Payment
Source Adapted from Hammer and Champy, 1993
28
???????????(?)
Purchasing
Vendor
Purchase order
Goods
Receiving
Purchase order
Goods received
??????? ????
Accounts Payable
Data base
Payment
29
?????BPR???

?????????????
???????
????
???????????
???????????????

30
IT?????

????????
??????
Accessibility ??????????
??????
Visibility ????????
????????,????
????????????
???????

31
??????????

????
?????
?????
?????
So What?

32
?????????

???????--??
??????
??????????????
??--??
????????????????

33
??

100????????
??9.8?
??100???????39.2?
400?????????
??36?
???

?????!
34
??????

??????,?????????????
???

?????,??????
????????!
?????????????
35
????-Postponement

????
????
????
????
??????
????
??????????
????

36
????

???? 5 ?,??????
?????????????

0 1 2 3 4 5 6 7 8
W1
W2
W3
W4
W5
100 110 80 75 120 120
110 90 80 100 110 110
90 95 110 115 100 120
95 100 110 100 110 120
100 110 120 100 110
37
????????

???????OEM/ODM????
????????
OEM ????Original Equipment Manufacturing
ODM??????Original Design and Manufacturing
20?????????3-6????
1999??????
95595????5????
??VMI (Vendor Managed Inventory) ???????????
?????????????
???????
??????????
983 (2003) ? 982 (2004) ? 1002 !!

38
??????????????

??
??????--?????
???????--????
??????????????????????????????(BTObuild to
order)
??CTO, VMI ?????

39
?????????(?????)
????

???? 955?

??
?????
1985?
18?
6?
40
??????????!
41
??????????
??
42
??????????
??
43
????
44
????
????
???? ????????? ??????????????????
??
??
??
??
??
??
??
??
??
??
45
???? 2

??????
????????????????
??????
????????????
???????????
????
??????????
??????,????????????????????

46
BPR ????

????????,??????????
????????????
?????(??)???,????????
????????,????????
?????????????,???????
???????????,?????????
??????,?????

47
???? BPR

?????????
?????????????,????????????
????,??????
?????????
???? BPR ??
????????????
??????

48
????????

???????????????,???????????
??????????????????????????,????
???????????,??????
???????????????
?????

49
????

???
???????????,????,???????,?????????????,???????
???
??????????,?????????????,???????
?????????
???????

50
????????

????????????????????,?????????????,??????
?????
????
?????????,????

51
???????
???? ?????
?????
BPR-LC??
????? ?????
??????
????? ????
????
??????? ????????
????
????? ????
??????
???? ??
?????
???? ??
????
???????????????
52
BPR???,??

???????
????
????
????
?????
??????

53
?????????

?????????????????
??
????
??????????
??
????????,????
?????? 161 ?

54
????
???? ???? ???? ????? ??
?????
???
??????
55
???
???? ???? ???? ????? ??
?????
???
??????
56
????
??
??
????
????
?????
??
???????,???161?
????
????
?????
??
???????,????? 88? ????? 28????7?
57
?????????????
??
????
?????
????
????
???
???
??????? ??? (??????)
????e?
? Collaborate
??????? ?????? (?????)
??????? ????? (MRP??)
58
???????????

?????????????
??????MRP???????,????
???????
BOM????????
??????BOM?
BOM????
????????????
???????????????

59
????????-?????
A?? ? B?? ? C?? ? D?? ? E?? ? F?? ? G?? ?
60
????????-?????
61
???????

????
????
???????????
???????
????
???????

62
??

?????
???-????
????-????????,???????
??
????????
???????

63
????

????????,???
??????????????
?????????????
???????????????
??
????
?????
?????

64
????1
????
???
65
????2
????
????
???
66
????3
????
????
???
67
?????

???
??,??????,????
??,??????,???????,???????
????,?????

68
???????

?????????
??????????
??????????
??????????
?????????????
e???????
KPI???

69
KPI Key Performance Indicators

??????
???????????? Balanced Score-Card?????
BSC?? KPI ???????????
??,????????(BPR, EB)?????,???????????

70
KPI ????

???????????
???????
??????KPI,????????
PI ? KPI ????
??????? PI
????????KPI
KPI????????????????????????????,?KPI?????????

71
???KPI??

??????
???????????????
??????????????????????????
????????????????
??????????

72
???KPI

???,?????
??????????
????????????????!
??????????????
?????????
?????,???????,??????!!

73
???????????KPI

???????????,??
Time to market????????
Time to volume
????
????
??
?????????
???????????
??end-to-end???
????(????)???(???)

74
KPI??????

?????????
?????????????????
???????????
KPI?????????????????
???????????????,?????????,???????????????????KPI
???
????
???
??????????????????,??????????,?????KPI

75
end-to-end???

????????????,??????????KPI
?????????
?? PI ?? KPI
??????,???????????????(BPR),????????end-to-end????
???????????
??end-to-end???,???????????????,?????????

76
KPI ??????

????????KPI(???????)
?????BPR?????
???????
???????(??????)
??????????,????
??????????

77
KPI ???

KPI?????
????
????
????
??????
??????????????
???????????????
???????????
??????????
???????????

78
???????????? KPI ?
??
???
-47-
79
????

??KPI??????????
??????
??KPI???
????????????

80
???????????

?????
??
?????????
???????
???????????
?????????
???????
????

81
??????????
????
??????
8X
????
????
BPR, ????????????
4X
????
2X
??? ????
X
TQM CPI
??
????
?????
??
????
TQMTotal Quality Management
CPI Continuous Process Improvement
82
???????BPR
???? ?????

??????? ????

???? ??

????
83
?????
???? ??????? ?????? ??????? ?????? ??????????? ???
????? ???????? ???????
59
40
38
37
27
26
24
16
12
84
???????