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Title: EB04-BPR Subject: EMBA Author: CK Farn Last modified by: CK Farn Created Date: 4/5/1999 4:45:56 PM Document ... – PowerPoint PPT presentation

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Title: mailto: ckfarn@mgt.ncu.edu.tw

1
e-Business-- BPR?????????(Business Process
Reengineering)
4

???
mailto ckfarn_at_mgt.ncu.edu.tw
http//www.mgt.ncu.edu.tw/ckfarn
2010.04 updated

2
????????
????????
3
??
4
????
???????

????
?????????
?????,????

5
????(Process Model)

???????
IT????
??as-is process model
??to-be process model
????
????????????????
????!!

6
????2

????????????
????????????????????
????????
??????????
??????????????????
??????????
?????????????????????????????,??????????
????????????????

7
? As-is ? To-be Model

??????????
?????????,??????
???????????
???????
??????????
????????????????
??????,???? As-is ????
?? To-be ????
?????????,???? To-be Model

8
??????

????
????
??????????????????????????
??
??????

9
????3

?????,???
????
????
????
????

10
????4

????
???????(??????????)
?????(????????????)
??????????(BTS? BTO? CTO?)
?????????(????????)
...

11
???????

????????????
???????????????
??????
????????
?????????
??????????

12
?????????????

?????,??????????????
?????????????
??????,??????????????,??????
???????????????????????,????????????

13
???????

?????????????????????????
?????????????

14
????????????
???
???

??????

15
?????????????
???
???

??????????

16
??????????
? ?
17
?????????????

???
???
??????

18
????????
??????????????,???????????

19
??????????
??????????
20
??????????

????????,???????????????,??????????????????????
The fundamental rethinking and radical redesign
of core business processes to achieve dramatic
improvements in critical performance measures
such as quality, cost, and cycle time.

Source Adapted from Hammer and Champy,
Reengineering the Corporation, 1993
21
????

?????????????????,?????????????,???????

22
?????????????
??? ????
???
??? ????
??????????????????
23
?????

?????????????????????
??????????
???????????
?????
????????
????????
??????????????

24
???????

?????????
????????
?????????
??????
?????
?????(???????)
??????
????

25
?????????????(?)
Purchasing
Vendor
Purchase order
Goods
Receiving
Copy of purchase order
Receiving document
Accounts Payable
Invoice
Payment
Source Adapted from Hammer and Champy, 1993
26
???????????(?)
Purchasing
Vendor
Purchase order
Goods
Receiving
Purchase order
Goods received
??????? ????
Accounts Payable
Data base
Payment
27
?????BPR???

?????????????
???????
????
???????????
???????????????

28
??????????
??
29
??????????
??
30
????
31
????
????
???? ????????? ??????????????????
??
??
??
??
??
??
??
??
??
??
32
???? 2

??????
????????????????
??????
????????????
???????????
????
??????????
??????,????????????????????

33
BPR ????

????????,??????????
????????????
?????(??)???,????????
????????,????????
?????????????,???????
???????????,?????????
??????,?????

34
???? BPR

?????????
?????????????,????????????
????,??????
?????????
???? BPR ??
????????????
??????

35
???????
???? ?????
?????
BPR-LC??
????? ?????
??????
????? ????
????
??????? ????????
????
????? ????
??????
???? ??
?????
???? ??
????
???????????????
36
BPR???,??

???????
????
????
????
?????
??????

37
?????????

?????????????????
??
????
??????????
??
????????,????
?????? 161 ?

38
????
???? ???? ???? ????? ??
?????
???
??????
39
???
???? ???? ???? ????? ??
?????
???
??????
40
????
??
??
????
????
?????
??
???????,???161?
????
????
?????
??
???????,????? 88? ????? 28????7?
41
?????????????
??
????
?????
????
????
???
???
??????? ??? (??????)
????e?
? Collaborate
??????? ?????? (?????)
??????? ????? (MRP??)
42
???????????

?????????????
??????MRP???????,????
???????
BOM????????
??????BOM?
BOM????
????????????
???????????????

43
????????-?????
A?? ? B?? ? C?? ? D?? ? E?? ? F?? ? G?? ?
44
????????-?????
45
???????

????
????
???????????
???????
????
???????

46
??

?????
???-????
????-????????,???????
??
????????
???????

47
????

????????,???
??????????????
?????????????
???????????????
??
????
?????
?????

48
??????(?????)
????

??????

??
?????
1995?
12?
10?
????
2001?
4?
6?
1213?
49
??????(?)

????????(????)
??? ?????????(????)
?????????95?????,????????????,?????????????
???????????,???????????

???? ???? ?????
?? ? ??? 12?
?? ? ??? 6?
50
?????

????????
????????
???????
??????????
??????
????

51
?????

???
??,??????,????
??,??????,???????,???????
????,?????

52
???????

?????????
??????????
??????????
??????????
?????????????
e???????
KPI???

53
KPI Key Performance Indicators

??????
???????????? Balanced Score-Card?????
BSC?? KPI ???????????
??,????????(BPR, EB)?????,???????????

54
KPI ????

???????????
???????
??????KPI,????????
PI ? KPI ????
??????? PI
????????KPI
KPI????????????????????????????,?KPI?????????

55
???KPI??

??????
???????????????
??????????????????????????
????????????????
??????????

56
???KPI

???,?????
??????????
????????????????!
??????????????
?????????
?????,???????,??????!!

57
???????????KPI

???????????,??
Time to market????????
Time to volume
????
????
??
?????????
???????????
??end-to-end???
????(????)???(???)

58
KPI??????

?????????
?????????????????
???????????
KPI?????????????????
???????????????,?????????,???????????????????KPI
???
????
???
??????????????????,??????????,?????KPI

59
end-to-end???

????????????,??????????KPI
?????????
?? PI ?? KPI
??????,???????????????(BPR),????????end-to-end????
???????????
??end-to-end???,???????????????,?????????

60
KPI ??????

????????KPI(???????)
?????BPR?????
???????
???????(??????)
??????????,????
??????????

61
KPI ???

KPI?????
????
????
????
??????
??????????????
???????????????
???????????
??????????
???????????

62
???????????? KPI ?
??
???
-47-
63
????

??KPI??????????
??????
??KPI???
????????????

64
???????????

?????
??
?????????
???????
???????????
?????????
???????
????

65
??????????
????
??????
8X
????
????
BPR, ????????????
4X
????
2X
??? ????
X
TQM CPI
??
????
?????
??
????
TQMTotal Quality Management
CPI Continuous Process Improvement
66
???????BPR
???? ?????

??????? ????

???? ??

????
67
?????
???? ??????? ?????? ??????? ?????? ??????????? ???
????? ???????? ???????
59
40
38
37
27
26
24
16
12
68
???????