Communication

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Communication
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Speech is POWER!!!
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What does this mean for you?

• You need to beware of how you are using your
  power? Good or Bad?
• You need to become a responsible communicator
  with a clear and consistent message.
• How do you do that?

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You have to be

• Moral have good ethics and morals and work to
  make the world better not worse
• Responsible keep your word, think about what
  you are saying and how it will affect others
• Honest dont use your words to deceive others,
  dont use your words to push blame onto others

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Why is it so important to be Ethical and
Responsible as a Communicator?

• Because communication is a GREAT power. It
  should be used for GOOD, not BAD.
• Can you think of instances when communication has
  been used for bad? In school? In government?
  At home?
• Have you always been a responsible and ethical
  communicator?

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Effective Listening

• Communication is NOT just about speaking!!!
• Listening is the receiving part of the
  communication process
• Effective listeners are active listeners
• Listening is critical to good relationships

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Listening with Time to Spare

• Most people speak about 120-180 words per minute,
  but we can listen about six times as fast
• This causes listening spare time when our minds
  wander.
• You must actively work to pay attention to the
  message being sent and allow yourself to process
  what you are hearing.

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Be a Good Listener

• As a good listener, we must
• pay attention
• exercise good judgment
• think for ourselves
• Good listeners must be able to listen attentively
  without focusing on what they want to say next

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7 Habits of Bad Listening

• Tuning out dull topics
• Faking attention
• Yielding to distractions
• Criticizing delivery or physical appearance
• Jumping to conclusions
• Overreacting to emotional words
• Interrupting

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Effective Listening Strategies

• Good listeners must not only listen to the
  message but recall past information, look for
  visual clues, listen for verbal clues look at
  the context surrounding the message.
• Use your listening spare time to your advantage
• Ask for explanations and/or clarification
• Paraphrase the message
• Summarize the message

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Should problems occur

• Sometimes problems arise when communicating and
  the message is blocked by certain barriers.
• A communication barrier is any obstacle that gets
  in the way of effective communication.
• The obstacles might be

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Types of Barriers

• Attitudinal (I really dont like what were
  talking about here!)
• Social (This person is not one of my
  friends!)
• Educational (Im far too smart to listen to
  this stuff!)
• Cultural (This persons heritage isnt like
  mine at all!)
• Environmental (Im too hot in this room to
  even think! or Theres too much noise to
  concentrate!)

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How do we overcome barriers?

• For the sender
• 1. THINK before you speak (what is my message?)
• 2. ARTICULATE your words (am I slurring my
  words? am I enunciating my syllables?)
• 3. WATCH the receiver for nonverbal signals (are
  they responding?)

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How do we overcome barriers?

• For the receiver
• 1. ASK questions make polite requests (Could the
  heat be turned down, please?)
• 2. LEARN more about issues and people (I should
  listen, its good to hear an opinion other than
  my own.)
• 3. RELATE to the background and experiences of
  speaker (I should try to understand their world,
  and what message they are trying to send.)

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Nonverbal Communication

• Two other ways in which people send messages
  should be noted
• Nonverbal communication
• Symbols

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Nonverbal Communication

• While verbal messages involves words, nonverbal
  messages might be relayed through facial
  expressions or body movements.
• Nonverbal communication expressing your
  attitudes or moods about a person, situation or
  idea.
• These signals may be different in different
  cultures or societieseven just between different
  people.

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Example

• The thumbs up sign is a compliment in America,
  but considered rude in Australia.
• The thing you must understand is that you are
  always communicatingdo your verbal and nonverbal
  match up?
• People will believe your nonverbal over your
  verbal so you MUST beware of how you use it.
• If you greet someone at your hotels front desk
  and say Welcome but you roll your eyes and sigh
  you are not communicating a Welcome attitude.

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Symbols

• Symbol anything that stands for an idea and is
  used for communication, they can be verbal and
  nonverbal.
• Nonverbal symbol eagle stands for America
• Nonverbal signals can be powerful, because they
  speak in pictures and appeal to peoples
  imaginations and emotions.
• Verbal symbols can also be powerful and are often
  used by advertisers.
• Verbal symbol using words like trust, honesty,
  and America to arouse your sense of community.

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Symbols are important in YOUR life!

• A university studied that 55 of what people
  think of you is determined in the first 30
  seconds.
• Even though its true that clothes dont make
  the person, you must realize that what you wear
  or how you look could be symbolizing something
  important about you.
• Is what you are wearing sacrificing your
  credibility?

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Remember

• You are constantly sending a message!
• You must pay attention to the nonverbal
  communication and symbols that you use if you
  wish to be taken seriously as a communicator.

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Good Communicators have Three Essential Values

• Three Essential Elements
• Good, ethical person
• Communicate so that others understand your
  message and you understand them.
• Care about your audience

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• Remember, dialogue or conversation that doesnt
  begin with each person respecting the other, ends
  in hurt feelings and fractured communication.
• If you will consider the things we have talked
  about, this will help you avoid many issues.

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Things to Remember

• You are making an impression.
• This is your opportunity to prove that
  communication is power, and that you know how to
  use that power when dealing with both coworkers
  and guests.
• Its not just about your voice but also your
  actions.
• You are already using this power and developing
  habits pay attention to how you use this tool
  NOW!