Project Communication Management

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Project Communication Management
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Relevance of Project Communication Management
Communication is considered the life-blood of a
project. Hence, it is necessary to undertake it
through systematic project communication
management. Key basic questions addressed in
project communication management include who gets
what information, when and how often, in what
format and through which channel(s). Project
communication management is a means for ensuring
that the project stakeholders are kept
satisfied and do not create complications in
the course of the projects life-cycle. It also
helps to forestall undesirable surprises,
omissions etc. which may adversely affect the
projects scope, cost and time.
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Project Communication (Effectiveness and
Efficiency)
Effective project communication means meeting the
informational needs of the project stakeholders
to a level which enables them to properly perform
their roles and responsibilities. Many potential
adverse impacts for the project can be avoided in
this case. Efficient project communication
means that the communi-cation is taking place
with a reasonable (i.e. not excessive) input of
project resources. The intensity and
complexity of project communication depends on
the nature of the project. In general, projects
with more diverse internal and external
stakeholders will be require more intricate
communication management.
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Project Communication Management(The PMI
Standard)

• According to the PMI, project communication
  management encompasses the following four
  processes
• Communication Planning Determing the
  information and communication needs of the
  project stakeholders.
• Information Distribution Making needed
  information avail- able to the stakeholders
  in a timely manner.
• Performance Reporting Collecting and
  distributing perfor- mance information.
• Managing Stakeholders Managing communication
  to satisfy the requirements of and resolve
  issues with stakeholders

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Project Communication Management(The PMI
Standard)
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Project Communication Management(The Project
Communication Planning Process)
Inputs
Tools Techniques
Outputs
Enterprise Environmental Factors
Communication Requirements Analysis
Organizational Process Assets
Communication Management Plan
Project Scope Statement
Communication Technology
Project Management Plan (Assumptions, Constraints)
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Guidelines for Project Communication Plans

• Effectiveness
• Efficiency
• Realism
• Recipent Focus
• Transparency
• Flexibility
• Customizability
• Proportionality
• Inclusiveness
• Innovativeness
• Generates Confidence

• Simplicity
• Balanced
• Documented
• Proactive
• Cultural Sensitivity
• Continous Improvement
• Clear Responsibilities
• User Feedback
• Lessons Learned
• Legal / Policy Compliance

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Project Communication Management(The Information
Distribution Process)
Inputs
Tools Techniques
Outputs
Communication Skills
Organizational Process Assets (Updates)
Information Gathering Retrieval Systems
Communication Management Plan
Information Distribution Methods
Requested Changes
Lessons Learned Process
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Project Communication Management(The Performance
Reporting Process)
Inputs
Tools Techniques
Outputs
Work Performance Information
Information Presentation Tools
Performance Reports
Performance Measurements
Performance Information Gathering Compilation
Forecasting
Forecasted Completion
Requested Changes
Status Review Meetings
Quality Control Measurements
Recommended Corrective Actions
Time Reporting Systems
PMP (Performance Management Baseline)
Organizational Process Assets (Updates)
Cost Reporting Systems
Approved Change Requests
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Project Communication Management(The Manage
Stakeholders Process)
Inputs
Tools Techniques
Outputs
Communication Management Plan
Resolved Issues
Communication Methods
Approved Change Requests
Approved Corrective Actions
Issue Logs
Organizational Process Assets
Organizational Process Assets (Updates)
Project Management Plan (Updates)