Introduction to Communication

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Lesson 1

• Introduction to Communication

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Common Core/Next Generation Standards addressed.

• WHST.9-12.7 Conduct short as well as more
  sustained research projects to answer a question
  (including a self-generated question) or solve a
  problem narrow or broaden the inquiry when
  appropriate synthesize multiple sources on the
  subject, demonstrating understanding of the
  subject under investigation. (HS-LS2-7),(HS-LS4-6)
  
• SL.11-12.5 Make strategic use of digital media
  (e.g., RST.11-12.1 Cite specific textual evidence
  to support analysis of science and technical
  texts, attending to important distinctions the
  author makes and to any gaps or inconsistencies
  in the account. (HS-LS1-1)

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Bell Work!

• Why is listening an important part of
  Communication?
• How can parliamentary procedure be considered a
  communication technique?
• Are there rules that should be followed as a part
  of group/public communication?
• What do you believe is the most important part of
  communicaiton?

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What is Communication?
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Terms
Interference Leadership Mass-media
communication Message One-to-one
communication Parliamentary procedure

• Barrier
• Channel
• Communication
• Deadline
• Feedback
• Filtering
• Group communication
• Interference

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Terms

• Public communication
• Receiver
• Selective perception
• communication
• Semantics
• Sender

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Interest Approach

• Identify factors that may result in failure to
  communicate.
• Identify the many ways in which humans
  communicate.

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Student Learning Objectives

• Identify the components of the communication
  process.
• Identify the five different levels of
  communication.
• Explain the barriers of successful communication.
• Explain the relationship between communication
  and leadership.
• Define communication and explain its purpose.

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What is communication and its purpose?

• I. Communication is a complex process involving
  distinct elements that together convey a message.

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What is communication and its purpose?

• Communication may be defined as the process of
  sending and receiving messages in which two or
  more people achieve understanding the process of
  exchanging information.

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What is communication and its purpose?
1. Each workday consists of listening and
talking 75 of the time. 2. In the workplace,
managers spend 70 of their time
communicating. 3. Most people fail in the
workplace because of poor communication.
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What is communication and its purpose?

• Three major goals or purposes of communication.
• To inform the process of giving information to
  another person.
• To influence the process of persuading a
  persons behavior.
• To express feeling the process of explaining
  feelings.

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Major components of communication

• The major components of the communication process
  (sender, message, and receiver) are present
  whenever there is communication.

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Major components of communication

• Two factors that affect the success of
  communication
• - deadlines
• - interferences.

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Major components of communication

• A Deadline is the limited time one has to
  communicate about a problem or gather information.

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Major components of communication

• Interferences are referred to as noise or
  barriers to communication.

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Major components of communication

• There are three major components of the
  communication process
• Sender/Talking
• Message
• Receiver/Listening

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Major components of communication

• The Sender wants to communicate something and
  decides to speak, write, send nonverbal signals,
  or produce a visual message.

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Major components of communication

• The Message is the information that is being
  transmitted from sender to receiver.

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Major components of communication

• The Receiver wants to understand the senders
  meaning and listens, reads, or observes the
  nonverbal signals of visual information.
• The Channel is the linkage between the sender and
  the receiver.
• Feedback is the return channel from the receiver
  to the sender that allows the evaluation of
  communication.

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The five levels of communication

• As communicators we participate in five levels of
  communication activity.
• Self-communication
• One-to-one communication
• Group communication
• Public communication
• Mass Media communication

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Self-communication

• Communication directed to yourself, sometimes
  referred to as an interpersonal conversation.
• It is a never-ending process.
• External communication will not be successful
  until you effectively communicate with yourself.

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One-to-one communication

• Communication that takes place when an individual
  communicates directly with another person.
• This can be informal, such as a quick hello, or
  formal, such as a prepared presentation.
• This is the most widely used form of
  communication.

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Group communication

• Discussion within groups of people.
• In group communication, each participant must
  have equal opportunity for speaking.
• This form of communication is used most widely in
  informal settings, such as departmental meetings,
  board meetings, and business meetings.

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Public communication

• Presentations to groups of 20 to 25 participants.
• This includes oral presentations, press
  conferences, classroom situations, work shops,
  etc.
• In a public encounter, one person at a time has
  the presentational responsibility while others in
  attendance act as message receivers.

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Mass-Media Communication

• Takes place when the sender is separated by some
  communication medium, print, film, radio, or
  television, from the receiver.

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Barriers of communication

• When there are barriers or interferences in the
  communication process, effective communication
  cannot exist.

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Barriers of communication

• There are six major barriers that can affect
  communication.
• Selective perception
• Poor listening skills
• Credibility of the sender
• Semantics
• Filtering
• Avoiding details

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Selective Perception

• Occurs when people block out information that
  they do not want to hear.
• This is sometimes referred to as selective
  listening.

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Poor Listening Skills

• Poor listening skills occur when the receiver
• has his or her mind on something else
• is not interested in the subject
• or has a poor knowledge of the subject

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Credibility of the Sender

• Credibility of the sender affects how people will
  receive a message.
• If the receiver perceives the sender as
  insincere, communication barriers will exist.

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Semantics

• Semantics is when the same words mean entirely
  different things to different people.
• Slang is often referred to as semantics.

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Filtering

• Filtering is manipulating the information so it
  is perceived as the receiver desires.
• This frequently occurs in management when there
  are several levels.

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Avoiding Details

• Avoiding details - our minds usually avoid detail
  and cannot remember many details in a short
  period of time.

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Barriers of communication

• Barriers are sometimes referred to as
  interference.
• They can exist in the environment, from the
  sender, in the message, or from the receiver.

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Barriers of communication

• Interference from the environment can be
  described as static, its similar to what you
  hear on the radio or television.
• Interference may occur from the sender if the
  information is inaccurate or if the sender
  misinterprets the receivers feedback.

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Barriers of communication

• Interference in the message is usually the result
  of sending inappropriate words, signals, or
  images.
• Interference from the receiver is usually the
  result of the receivers personal opinions
  keeping him or her from listening or reading with
  an open mind.

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Why are communication skills important in
developing good leadership techniques?

• Good leaders are good communicators.
• Leadership is the ability to move or influence
  others to achieve individual and/or group goals.
• All forms of communication are important when
  working with others.

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Why are communication skills important in
developing good leadership techniques?

• Parliamentary procedure is a method of conducting
  meetings in an orderly manner that is based on
  Roberts Rules of Order.
• It is used in local, state, and national
  government.

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Review/Summary

• Describe communication.
• Identify the five levels of communication.
• What are the major components of communication?
• Explain the importance of a deadline.
• What is leadership?
• Explain how Parliamentary Procedure is used in
  communications.