Communication

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Communication

• Just the Basics

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Non-Verbal Communication

• Now you can TALK! ?
• Tell me how you felt during the experiment

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Interesting Facts

• 93 of all communication is non-verbal!
• We communicate non-verbally through
• Body Language
• Eye Contact
• Facial Expressions
• Gestures
• Posture
• Dress and Appearance / Smell
• That leaves only 7 of our message that is
  understood through words. What are you really
  saying when you communicate?

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What About Verbal Communication?

• We need to make the most out of that 7!
• We all choose to communicate in two ways
  Constructive and Destructive
• Constructive To Build (Positive)
• Destructive To Destroy (Negative)
• What house are YOU living in?

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Constructive Communication

• Giving positive or encouraging messages
• Sending clear, concise messages
• Keeping the confidences of other people
• Using tact (communicating something sensitive
  without hurting or offending)
• Asking Questions
• Being honest and open
• Speaking with respect
• Being a good listener

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Destructive Communication

• Insults, harassment, teasing
• Threatening
• Lying, blaming, accusing
• You-Messages
• Swearing
• Sarcasm (When a person says one message, but
  nonverbal communication and tone of voice says
  another)
• Gossip
• Topping
• Not listening

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Effective Listening Skills

• Stop talking!!
• Pay attention
• Look and act like you are interested
• Remove distractions
• Ask questions
• Dont offer advice unless its asked for
• Use appropriate body language
• Maintain eye contact

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Communication Practice

• You communicate differently with different
  people. Lets practice!
• In your table groups, communicate the following
• Event
• Influence
• Personal Quality
• Compliment

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Levels of Communication

• Level 1 Superficial
• Makes up the majority of our communication,
  Small Talk, talk about the weather, school,
  home, food, etc.
• Level 2 Personal
• Deeper communication involving the sharing of
  beliefs, values, feelings and opinions.
• Level 3 Validating
• Communication reinforcing peoples feelings about
  themselves and others.

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What Happened?
Event
Superficial
Influence
Personal
Personal Quality
Validating
Compliment
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Why Did It Get More Difficult To Communicate?

• There is personal RISK
• Sharing something that means something to you!
• Risk of betrayal

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Things to Think About!

• Relationships are built on communication!
• Relationships cannot survive without
  communication on a personal and validating level!
• Relationships are WORTH the risk!