ASAS STRATEGI KOMUNIKASI

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ASAS STRATEGI KOMUNIKASI

• PPL
• Universiti Putra Malaysia

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CONTENTS

• UNITS
• I Introduction to Comm in Organ
• II Basic Comm Skills
• III ITP Comm Strategies
• IV Group Comm Strategies
• V Public Presentation Strategies

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Unit III
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DETAILS OF UNIT III

• ITP Comm Strategies
• Ch7 Work Relationships
• Ch8 Principles of Interviewing
• Ch9 Interview in Business Settings

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ITP COMM STRATEGIES Chapter 7

• Ch 7Work Relationships
• Important skills to maintain constructive r/ships
  with superiors, co-workers, customers, and others

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Manager-Employee RelationshipsEveryone has a
boss!

• Basic ethics of comm
• Refraining comments on sensitive issues
• Straight forward honest with everyone
• Avoiding delays distortions of information. No
  personal gain/ manipulation
• Stick to organiz-l goal esp during conflict

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Manager-Employee RelationshipsEveryone has a
boss!

• Goal-setting
• Friendliness, Openness, Cooperation, Honesty.
• Situational Knowledge Comm Climate
• EFFECTIVE MNGRS Approachable, Sensitive,
  Credible, Confident, Honest, Supportive.
• EFFECTIVE EMPLYEES Performing the best, Pressure
  proof, Cooperative, Supportive, Honest, Promote
  bosss companys success

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Manager-Employee RelationshipsEveryone has a
boss!

• Methods of Managing Power
• Assign on important tasks esp. critical issues
• Discretion autonomy over tasks resources
• Visibility to others recognition for efforts
• Building r/ships for others, connecting with
  powerful people, finding sponsors, etc.

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Co-worker RelationshipsCapitalizing on
individual strength!

• Coworkers are based upon
• Proximity
• Shared interests
• Shared tasks
• Satisfaction of needs
• Support Power Expertise Social interactions

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Difficult personin our workplace!

• Who are they?
• "Sebarang individu / manusia yg bertindak
  keterlaluan dan menimbulkan ancaman jangka
  panjang dan jangka pendek dari segenap segi.
• gt tindakan, pandangan, perkataan, dll.

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Individu bermasalah

•  Cara orang bermasalah berfikir
• Enggan memahami menerima diversity.
• Hanya pandangannya shj yg benar tepat.
• Fikiran golongan ini tertutup, negatif,
  skeptikal, prasangka, kusust, terdesak, putus
  asa, agresif, etc.
• Semua yg baru, janggal luar biasa ialah salah,
  silap sesat malah haram!."

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7 KATEGORI INDIVIDU BERMASALAH

• The Hostile aggressive
• The Complete complainer
• The Clamming-up
• The Ballooner
• Super Agreeable nice
• The Negativist
• The Indecisive

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'Hostile-aggressive (ancam agresif)

• Ciri-ciri
• Bertanya untuk memalukan
• Nada suara yg keras, gaya yang angkuh
• Kata2 yg memperli, merendah2kan kita
•    Ambil kesempatan atas kelemahan kita.

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'The Complete Complainer(bersungut / complain)

• Ciri-ciri
• Sentiasa merungut biar apapun yang kita buat
  sekalipun kesilapan kecil.
• Sentiasa mempertahankan kesalahan kelemahan
  dirinya dgn menyalahkan orang lain.

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'Clamming Up' (pendiam)

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• Ciri-ciri
• Orang yg hanya diam ketika ditanyakan sesuatu
  maklumat yang mustahak.
• Sentiasa berikan jawapan ringkas seperti -
  "entah!", "Tak tahu", "Ok!".

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'The Balloons(menunjuk-nujuk pandai / hebat)

•     Ciri-ciri
• Bersikap demikian utk melindungi
• kekurangan diri.
• Orang ini menolak pandangan orang lain
• Rasakan hanya dia yang bagus.

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Difficult Co-workers Capitalizing on individual
strength! suggested steps on page 213

• 1. Make sure you are not the one
• 2. Do your job
• 3. Fulfill the necessities of difficult person
• 4. Assess their perception levels
• 5. Accept them as is not what you want them to
  be!

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Difficult Co-workers Capitalizing on individual
strength! suggested steps on page 213

• 6. Confront them wisely!
• 7. State how you feel cautiously!
• 8. Recognize their achievements deservingly!
• 9. Maintain your professionalism
• 10. Seek mediation if all fails

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Mentor Protégé(page 222)

• Mentor is usually older (years / knowledge /
  experience) from 8 to 15 years.
• Mentor must be confident, approachable,
  successful, skillful in comm., able to make
  decision, secure, strong ITP skills.
• Protégé must be ambitious, eager to learn,
  open-minded, loyal, talented, energetic,
  communicative.

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Mentor Protégé phases (page 222)

• Initiation appreciate the mentors talent and
  expertise
• Cultivation ITP bonding in term of mutual
  admiration.
• Separation - Mentor protégé needs some
  distance to be more independence.
• Redefinition both see each other as peers
  (parallel but not equal!)

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Addressing sexual harassmentin workplace -page
228

• As a victim
• Be straight forward
• Immediately lodge a report to your
  boss/personnel.
• Document each incident in details.
• Bring up any witness (if any)

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Addressing sexual harassmentin workplace -page
228

• As a supervisor
• Take every complaint seriously
• Conduct your own investigation
• Maintain objectivity
• Suspend judgment supervisor only supervise, let
  the judges pass the judgment!

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ITP COMM STRATEGIES Chapter 8

• Ch 8Principles of I/viewing
• Your effectiveness in performing a task lies in
  your ability to reach others through your spoken
  word.

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Pciples of I/viewing

• Important rules of asking questions
• Clarity in questioning
• Relevance in questioning
• Neutral non-bias in questioning

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Pciples of I/viewingTypes of Questionnaires

• Close-ended (yes or no)
• Open-ended Primary / Secondary

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Pciples of I/viewingTypes of Questionnaires
(page 250)

• Open-ended Primary / Secondary 8 types
• Clarification-Could you tell me a little more
  about..
• Elaboration-Anything else you want to
  elaborate?
• Paraphrase-Lets see, you were saying
• Encouragement-Uh..huh! /Thats interesting
• Mirror-You said that its important for you to
  have this job (using the respondents statement)

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Pciples of I/viewing

• Responding Providing F/back
• Attend with full preparation.
• Concentrate on what you have to say
• Listen! never interrupt an incomplete question
• Think before you speak- Dont blurt out word/s
• An interviewee is worthy of an interviewers
  time.

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ITP COMM STRATEGIES

• Ch 9 I/view in Biz Settings
• Your qualification will only get you an
  interview your performance in the interview will
  get you the job!

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Interview in Business Settings

• An Interviewee must know
• The goal setting (i.e.) To get the job!
• Situational kledge Do some research!
• Prepare a CV that fit to the interview
• Prepare a CV with a COVER LETTER!
• Research on the Companys background!

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Interview in Business Settings

• Communication Competence
• Dress appropriately
• Prepare to ask answer questions
• Listen and utilize non-verbal comm skills
• Handle discriminatory questions neutrally
• Following up the interview send a letter

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Wassalamualaikum Terima kasih