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Course: BUSSINESS COMMUNICATION

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Title: Course: BUSSINESS COMMUNICATION


1
Course BUSSINESS COMMUNICATION
  • Adopting a perspective

2
  • Course
  • BUSENESS COMMUNICTION
  • FALL SEMESTER 2012-2013
  • Assoc.Prof.Dr.Emilija Stoimenova- Canevska,
  • Day and Time
  • Wednesday 1315 1500 lectures
  • 1515 1600 exercises
  • Instructors e-mail address
  • stoimenova_at_ibu.edu.mk

3

17-21.Sep.2012 Adopting a Perspective  19.09
24-28.Sep.2012 Perception and Paradigms  26.09
01-05.Oct.2012 Verbal Communication  03.10
08-12.Oct. 2012 Nonverbal Communication  10.10
15-19.Oct. 2012 Listening 17.10
22-26.Oct.2012 Effective Interpersonal Communication in Organizations  24.10
29.Oct.-02.Nov.2012 Midterm Review 31.10
05.-09.Nov.2012 Midterm Exam  31.10
12-16.Nov.2012 Effective Leadership in Organizations 13.11.
4

19-23.Nov.2012 Small Group and Team Communication 21.11
26-30 Nov.2012 Meetings making them work 28.11 
03-07.Dec.2012 Presentations speaking successfully on your feet 05.12
03-07.Dec.2012
10-14.Dec.2012 Negotiation making the best deal  12.12
17-21.Dec.2002 New Communication Technology  18.12
24-28.Dec 2012 Final Exam Review  25.12
02-06.Jan.2013 Preparatory week
08-15.Jan. 2013 Final Exam  
16-22.Jan.2013 Preparatory week  
23-29.Jan.2012/ 04-08.Feb.2012 Make-up 1 Exam / Make-up 2 Exam  
5
Course Objectives
  • This course provides students with a
    comprehensive view of the communication in
    business setting and its specifics, roles and
    implications.
  • Well developed and effective business
    communication skills are the fundamental tool for
    promotion and professional development within the
    business world.

6
Course Objectives
  • The course will familiarize you with the basic
    terms and theories, as well as with some classic
    and recent research, pointing more on
    theory-into practice school, that is more
    interdisciplinary, drawing on communication
    theory, psychology, anthropology,
    sociolinguistics, and other fields.

7
Course Objectives
  • Being part of this course will help you to pursue
    enough information, knowledge, practice of how to
    use interpersonal communication processes and
    skills to organize and to improve your
    business/organizational goals and culture
    (employment, firm development, communication and
    promotion, career development, etc.)

8
LEARNING OBJECTIVES
  • By the end of this course students will
  • be able to
  • Understand the importance of communication for
    every business
  • Understand and apply the theoretical orientations
    and examples from the practice to various
    business environment

9
LEARNING OBJECTIVES
  • Be capable of creating and using effective
    communication strategies within the various
    business environments in accordance with the
    students professional goals
  • Effectively use various techniques of internal
    and external business correspondence

10
LEARNING OBJECTIVES
  • Develop interpersonal skills that contribute to
    effective and satisfying personal, social and
    professional relationships
  • Develop creative and personal approaches in
    business communication.

11
  • Passing Score The maximum number of credit
    points is collected during the semester, as
    follows.
  • Mid-term Exam40 Credit Points,
  • Final Exam 40 Credit Points.
  • Homework, specific assignments and term papers
    20 Credit Points.
  • Total100

12
Grading Grading will be done according to the following system Grading Grading will be done according to the following system Grading Grading will be done according to the following system Grading Grading will be done according to the following system Grading Grading will be done according to the following system Grading Grading will be done according to the following system Grading Grading will be done according to the following system Grading Grading will be done according to the following system Grading Grading will be done according to the following system Grading Grading will be done according to the following system Grading Grading will be done according to the following system Grading Grading will be done according to the following system
MGS system 10 10 9 9 8 8 7 7 6 6 5
100 Point system 95-100 90-94 85-89 80-84 75-79 70-74 65-69 60-64 55-59 50-54 lt50
13
Exams (Mid-Term Exam, Final Exam, Make-up-1 Exam,
Make-up-2 Exam, Make-up-3 Exam, Upgrading
Exam) a. The examination is performed by
Mid-Term and Final Exam at the middle and at the
end of each semester respectively. b. The
passing score is 50 credit points.
14
All students have the right to enter Upgrading
Exam after final exams. For this purpose, it is
necessary to make a written request. If they
have a lower point in the upgrading exam, this
point will be accepted as the passing score.
15
Course Textbook Thomas E. Harris and Mark D.
Nelson (2007) Applied Organizational
Communication Theory and Practice in a Global
Environment - Third Edition Taylor Francis
Group New York and London Patrick Forsyth
Francis Kay (2008) The Art of Successful Business
Communication The Institution of Engineering and
Technology London
16
Suggested books David Clutterbuck Sheila
Hirst (2002) Talking Business Making
Communication work The Item Group Ltd. Oxford.
Michael Bennie (2009)A Guide to Good Business
Communication 5th edition Oxford How to book
ltd. Helen Wilkie (2001)Writing, Spiking,
Listening The Essentials of Business
Communication Oxford Oxford How to Books, Ltd
13 978-18570-36930. Ethan F. Becker John
Wortmann (2009) Mastering communication at work
how to lead, manage and influence McGray-Hill
New York.
17
  • COURSE ATTENDANCE RULES
  •  
  •  Attendance criteria are calculated at the end of
    the semester before the final exam.
  • Final exams attendance criteria are 72 of
    theoretical and practical hours for 14 weeks.
    Fractional figures would not be taken into
    consideration.
  • Religious and national holidays will be
    considered as if had been attended. Official
    permits and health reports will be considered as
    if had been attended, but health reports and the
    other official permits can not exceed 15 of
    total course hours. These students should have at
    least 57 attandance for final exams.

18
  • COURSE ATTENDANCE RULES
  •  
  •  The students who attend 2 study programmes or
    the students who register the course again and
    there is overlapping in the lecture schedule, 36
    attendance is necessary to enter the final exam.
    For these students health reports and the other
    official permits can not exceed 6 of total
    course hours. These students should have at least
    30 attandance for final exams.
  • Those students that do not have final exam
    attendance can not enter the makeup exams. They
    should repeat the course.

19
  • Course Textbooks
  • Stella Ting-Toomey (1999) Communicating Across
    Cultures. The Guilford Press. NY

20
  1. Adopting a perspective
  • FACE THE REALITY
  • Organizations are all around us
  • Can live without interaction
  • Everlasting CHANGE

21
What is organization? Communication in
organization?!
22
What is organization? What is Communication?
What is Communication in Organization?!
23
What is Communication?
  • The term communication' covers just about any
    interaction with another person. It includes
    sharing information, ideas and feelings between
    people.
  • At its most basic, communication is the transfer
    of information.
  • Communication is a two-way activity between two
    or more people.

24
What is organization?
  • Organization is dynamic, living entity that have
    been put together to accomplish some type of
    purpose it is goal oriented.

25
What is Communication in Organization?!
26
BUSSINESS COMUNICATION
27
Can live without interaction
  • Ever-changing world of BC the digital age,
    change, diversity
  • Communication in organizations organizations,
    leaders, individuals
  • Understanding BC
  • Perspectives communication as process,
    transactional perspective
  • Organizations as systems
  • Complex systems second order change, learning
    organizations, sense making, self organizing

28
  • Change is a ubiquitous phenomenon in
    organizations, and communication is central
    process in planning and implementing change
    (Jones, Watson, Gardner Gallios, 2004, pg.735)

29
  • COMMUNICATION IN ORGANIZATIONS - ORGANIZATIONS,
  • - LEADERS,
  • - INDIVIDUALS
  • GOOD COMMUNUCATION SKILLS
  • BAD COMMUNICATION SKILLS

30
What is organizational communication?
31
What is organizational communication?
  • Organizational communication is the specific
    process through which information moves and is
    exchanged throughout an organization.

32
  • Katherine Miller(1995) in
  • Organizational Communication Approaches and
    Processes
  • Studying organizational communication requires
    looking at how communication processes contribute
    to the coordination of behavior in working toward
    organization and individual goals.

33
  • Conrad, C. and Poole, M. S. (1998), in Strategic
    organizational communication
  • Break the definition of organizational
    communication in parts, by first defining
    communication and then analyses the organization.

34
  • Conrad, C. and Poole, M. S. (1998), in Strategic
    organizational communication define
    communication as a process through which people,
    acting together, create, sustain, and manage
    meanings through the use of verbal and nonverbal
    signs and symbols within a particular context
  • They state that organizational communication,
    unlike interpersonal communication, is much more
    complex in that we communicate with our
    colleagues at work because we both like them and
    also because our responsibilities force us to do
    so.

35
  • UNDERSTANDING
  • BUSSINESS COMMUNICATION
  • AWARENESS
  • MBWA Management By Wandering Around

36
  • Perspectives communication as process,
    transactional perspective
  • COMMUNICATION IS A PROCESS
  • ORGANIZATIONS CAN BE VIEWED MOST USEFULLY AS
    SYSTEMS OF BEHAVIOR

37
  • COMMUNICATION IS A PROCESS
  • LINEAR MODEL OF COMMUNICATION
  • INTERACTIONAL MODEL

38
LINEAR MODEL OF COMMUNICATION
39
INTERACTIONAL MODEL
40
TRANSACTIONAL PERSPECTIVE
  • COMPLEX AND DYNAMIC
  • COMMUNICATION HAS NO NECESSERY BEGINNING OR END
  • EVERYONE CAN BE SIMUTANEOUSLY AFFECTED AND CAN
    AFFECT EVERY MEMBER F THE TRANNSACTION

41
TRANSACTIONAL PERSPECTIVE
  • PAC System parallel transactions

42
TRANSACTIONAL PERSPECTIVE
  • PAC System

43
Organizations as systems
  • Organization is dynamic, living entity that have
    been put together to accomplish some type of
    purpose it is goal oriented.
  • Organization is a system, existing within an
    environment and both created and controlled by
    the environment.
  • Organization is organism.

44
Organization function in varying states of
openness to the environment. Its boundaries are
permeable. It is in constant contact with the
environment
45
Feedback
managers
Positive when it reinforces
Negative when it corrects the deviation
employees
  • Entropy living systems tend toward
    disorganization, stagnation, chaos.
  • (Organism self regulation)

46
Systems as culture/ cultures as systems
  • Every organization has its culture
  • the way we do things around here
  • Harris Nelson (2008) in Applied Organizational
    Communication, define Organizational
    Communication as study of meaningful behaviors
    within system and subsystems of the
    organizational culture

47
To repeatOrganizational Communication
  • What is organizational communication?
  • Organizational communication is the specific
    process through which information moves and is
    exchanged throughout an organization.

48
Definitions of Organizational Communication
  • Katherine Miller(1995) in Organizational
  • Communication Approaches and
  • Processes
  • Studying organizational communication requires
    looking at how communication processes contribute
    to the coordination of behavior in working toward
    organization and individual goals.

49
Definitions of Organizational Communication
  • Process through which organizations are created
    and in turn create and shape events. The process
    can be understood as a combination of process,
    people, messages, meaning, and purpose.

50
The Importance of Organizational Communication
  • Effective communications help individuals to
    understand and pursue organizational objectives.
  • Organizational communications cover every
    management function.
  • Organizational culture depends on communications.
  • Communications improve both organizational and
    individual performance.

51
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