Title: Course: BUSSINESS COMMUNICATION
1Course BUSSINESS COMMUNICATION
2- Course
- BUSENESS COMMUNICTION
- FALL SEMESTER 2012-2013
- Assoc.Prof.Dr.Emilija Stoimenova- Canevska,
- Day and Time
- Wednesday 1315 1500 lectures
- 1515 1600 exercises
- Instructors e-mail address
- stoimenova_at_ibu.edu.mk
317-21.Sep.2012 Adopting a Perspective 19.09
24-28.Sep.2012 Perception and Paradigms 26.09
01-05.Oct.2012 Verbal Communication 03.10
08-12.Oct. 2012 Nonverbal Communication 10.10
15-19.Oct. 2012 Listening 17.10
22-26.Oct.2012 Effective Interpersonal Communication in Organizations 24.10
29.Oct.-02.Nov.2012 Midterm Review 31.10
05.-09.Nov.2012 Midterm Exam 31.10
12-16.Nov.2012 Effective Leadership in Organizations 13.11.
419-23.Nov.2012 Small Group and Team Communication 21.11
26-30 Nov.2012 Meetings making them work 28.11
03-07.Dec.2012 Presentations speaking successfully on your feet 05.12
03-07.Dec.2012
10-14.Dec.2012 Negotiation making the best deal 12.12
17-21.Dec.2002 New Communication Technology 18.12
24-28.Dec 2012 Final Exam Review 25.12
02-06.Jan.2013 Preparatory week
08-15.Jan. 2013 Final Exam
16-22.Jan.2013 Preparatory week
23-29.Jan.2012/ 04-08.Feb.2012 Make-up 1 Exam / Make-up 2 Exam
5Course Objectives
- This course provides students with a
comprehensive view of the communication in
business setting and its specifics, roles and
implications. - Well developed and effective business
communication skills are the fundamental tool for
promotion and professional development within the
business world.
6Course Objectives
- The course will familiarize you with the basic
terms and theories, as well as with some classic
and recent research, pointing more on
theory-into practice school, that is more
interdisciplinary, drawing on communication
theory, psychology, anthropology,
sociolinguistics, and other fields.
7Course Objectives
- Being part of this course will help you to pursue
enough information, knowledge, practice of how to
use interpersonal communication processes and
skills to organize and to improve your
business/organizational goals and culture
(employment, firm development, communication and
promotion, career development, etc.)
8LEARNING OBJECTIVES
- By the end of this course students will
- be able to
- Understand the importance of communication for
every business - Understand and apply the theoretical orientations
and examples from the practice to various
business environment
9LEARNING OBJECTIVES
- Be capable of creating and using effective
communication strategies within the various
business environments in accordance with the
students professional goals - Effectively use various techniques of internal
and external business correspondence
10LEARNING OBJECTIVES
- Develop interpersonal skills that contribute to
effective and satisfying personal, social and
professional relationships - Develop creative and personal approaches in
business communication.
11- Passing Score The maximum number of credit
points is collected during the semester, as
follows. - Mid-term Exam40 Credit Points,
- Final Exam 40 Credit Points.
- Homework, specific assignments and term papers
20 Credit Points. - Total100
12 Grading Grading will be done according to the following system Grading Grading will be done according to the following system Grading Grading will be done according to the following system Grading Grading will be done according to the following system Grading Grading will be done according to the following system Grading Grading will be done according to the following system Grading Grading will be done according to the following system Grading Grading will be done according to the following system Grading Grading will be done according to the following system Grading Grading will be done according to the following system Grading Grading will be done according to the following system Grading Grading will be done according to the following system
MGS system 10 10 9 9 8 8 7 7 6 6 5
100 Point system 95-100 90-94 85-89 80-84 75-79 70-74 65-69 60-64 55-59 50-54 lt50
13Exams (Mid-Term Exam, Final Exam, Make-up-1 Exam,
Make-up-2 Exam, Make-up-3 Exam, Upgrading
Exam) a. The examination is performed by
Mid-Term and Final Exam at the middle and at the
end of each semester respectively. b. The
passing score is 50 credit points.
14 All students have the right to enter Upgrading
Exam after final exams. For this purpose, it is
necessary to make a written request. If they
have a lower point in the upgrading exam, this
point will be accepted as the passing score.
15Course Textbook Thomas E. Harris and Mark D.
Nelson (2007) Applied Organizational
Communication Theory and Practice in a Global
Environment - Third Edition Taylor Francis
Group New York and London Patrick Forsyth
Francis Kay (2008) The Art of Successful Business
Communication The Institution of Engineering and
Technology London
16Suggested books David Clutterbuck Sheila
Hirst (2002) Talking Business Making
Communication work The Item Group Ltd. Oxford.
Michael Bennie (2009)A Guide to Good Business
Communication 5th edition Oxford How to book
ltd. Helen Wilkie (2001)Writing, Spiking,
Listening The Essentials of Business
Communication Oxford Oxford How to Books, Ltd
13 978-18570-36930. Ethan F. Becker John
Wortmann (2009) Mastering communication at work
how to lead, manage and influence McGray-Hill
New York.
17- COURSE ATTENDANCE RULES
-
- Attendance criteria are calculated at the end of
the semester before the final exam. - Final exams attendance criteria are 72 of
theoretical and practical hours for 14 weeks.
Fractional figures would not be taken into
consideration. - Religious and national holidays will be
considered as if had been attended. Official
permits and health reports will be considered as
if had been attended, but health reports and the
other official permits can not exceed 15 of
total course hours. These students should have at
least 57 attandance for final exams.
18- COURSE ATTENDANCE RULES
-
- The students who attend 2 study programmes or
the students who register the course again and
there is overlapping in the lecture schedule, 36
attendance is necessary to enter the final exam.
For these students health reports and the other
official permits can not exceed 6 of total
course hours. These students should have at least
30 attandance for final exams. - Those students that do not have final exam
attendance can not enter the makeup exams. They
should repeat the course.
19- Course Textbooks
- Stella Ting-Toomey (1999) Communicating Across
Cultures. The Guilford Press. NY
20- Adopting a perspective
- FACE THE REALITY
- Organizations are all around us
- Can live without interaction
- Everlasting CHANGE
21What is organization? Communication in
organization?!
22What is organization? What is Communication?
What is Communication in Organization?!
23What is Communication?
- The term communication' covers just about any
interaction with another person. It includes
sharing information, ideas and feelings between
people. - At its most basic, communication is the transfer
of information. - Communication is a two-way activity between two
or more people.
24What is organization?
- Organization is dynamic, living entity that have
been put together to accomplish some type of
purpose it is goal oriented.
25What is Communication in Organization?!
26BUSSINESS COMUNICATION
27Can live without interaction
- Ever-changing world of BC the digital age,
change, diversity - Communication in organizations organizations,
leaders, individuals - Understanding BC
- Perspectives communication as process,
transactional perspective - Organizations as systems
- Complex systems second order change, learning
organizations, sense making, self organizing
28- Change is a ubiquitous phenomenon in
organizations, and communication is central
process in planning and implementing change
(Jones, Watson, Gardner Gallios, 2004, pg.735)
29- COMMUNICATION IN ORGANIZATIONS - ORGANIZATIONS,
- - LEADERS,
- - INDIVIDUALS
- GOOD COMMUNUCATION SKILLS
- BAD COMMUNICATION SKILLS
30What is organizational communication?
31What is organizational communication?
- Organizational communication is the specific
process through which information moves and is
exchanged throughout an organization.
32- Katherine Miller(1995) in
- Organizational Communication Approaches and
Processes - Studying organizational communication requires
looking at how communication processes contribute
to the coordination of behavior in working toward
organization and individual goals.
33- Conrad, C. and Poole, M. S. (1998), in Strategic
organizational communication - Break the definition of organizational
communication in parts, by first defining
communication and then analyses the organization.
-
34- Conrad, C. and Poole, M. S. (1998), in Strategic
organizational communication define
communication as a process through which people,
acting together, create, sustain, and manage
meanings through the use of verbal and nonverbal
signs and symbols within a particular context - They state that organizational communication,
unlike interpersonal communication, is much more
complex in that we communicate with our
colleagues at work because we both like them and
also because our responsibilities force us to do
so.
35- UNDERSTANDING
- BUSSINESS COMMUNICATION
- AWARENESS
- MBWA Management By Wandering Around
36- Perspectives communication as process,
transactional perspective - COMMUNICATION IS A PROCESS
- ORGANIZATIONS CAN BE VIEWED MOST USEFULLY AS
SYSTEMS OF BEHAVIOR
37- COMMUNICATION IS A PROCESS
- LINEAR MODEL OF COMMUNICATION
- INTERACTIONAL MODEL
38LINEAR MODEL OF COMMUNICATION
39INTERACTIONAL MODEL
40TRANSACTIONAL PERSPECTIVE
- COMPLEX AND DYNAMIC
- COMMUNICATION HAS NO NECESSERY BEGINNING OR END
- EVERYONE CAN BE SIMUTANEOUSLY AFFECTED AND CAN
AFFECT EVERY MEMBER F THE TRANNSACTION
41TRANSACTIONAL PERSPECTIVE
- PAC System parallel transactions
42TRANSACTIONAL PERSPECTIVE
43Organizations as systems
- Organization is dynamic, living entity that have
been put together to accomplish some type of
purpose it is goal oriented. - Organization is a system, existing within an
environment and both created and controlled by
the environment. - Organization is organism.
44Organization function in varying states of
openness to the environment. Its boundaries are
permeable. It is in constant contact with the
environment
45Feedback
managers
Positive when it reinforces
Negative when it corrects the deviation
employees
- Entropy living systems tend toward
disorganization, stagnation, chaos. - (Organism self regulation)
46Systems as culture/ cultures as systems
- Every organization has its culture
- the way we do things around here
- Harris Nelson (2008) in Applied Organizational
Communication, define Organizational
Communication as study of meaningful behaviors
within system and subsystems of the
organizational culture
47To repeatOrganizational Communication
- What is organizational communication?
- Organizational communication is the specific
process through which information moves and is
exchanged throughout an organization.
48Definitions of Organizational Communication
- Katherine Miller(1995) in Organizational
- Communication Approaches and
- Processes
- Studying organizational communication requires
looking at how communication processes contribute
to the coordination of behavior in working toward
organization and individual goals.
49Definitions of Organizational Communication
- Process through which organizations are created
and in turn create and shape events. The process
can be understood as a combination of process,
people, messages, meaning, and purpose.
50The Importance of Organizational Communication
- Effective communications help individuals to
understand and pursue organizational objectives. - Organizational communications cover every
management function. - Organizational culture depends on communications.
- Communications improve both organizational and
individual performance.
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