Counselors and Academic Director Workplace

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Counselors and Academic Director Workplace
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Agenda

• History Tecnologico de Monterrey Histoy
• Business processes
• In-house information systems
• Counselors role
• Academic Director role
• Web services

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Tecnologico de Monterrey's History

• Tecnologico de Monterrey is part of the Mexican
  educational system in the category of Free
  University.
• The mission of Tecnologico de Monterrey is to
  form persons with integrity, ethical standards
  and a humanistic outlook, who are internationally
  competitive in their professional fields at the
  same time, they will be good citizens committed
  to the economic, political, social and cultural
  development of their community and to the
  sustainable use of natural resources.

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Tecnologico de Monterrey's History

• As of 2004, Tecnologico de Monterrey has 33
  campuses in Mexico and a Virtual University with
  presence in Mexico and other countries. It has an
  enrollment of 96,832 students -28,986 in high
  school, 57,181 in undergraduate programs and
  10,665 in graduate programs- and 8,253 faculty
  members, of whom 1,208 have doctoral degrees.

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Business Processes

• One of theses campuses is the Campus Estado de
  Mexico (TEC-CEM). Located in the capital
  metropolitan area, the TEC-CEM has been
  distinguished by the winning of several Service
  Quality prizes including the Asian Pacific.
• Since 1997 the TEC-CEM decided to invest in
  defining standards for making in-house
  information systems in order to satisfy the local
  requirements of automate business process.
• The key process for making local developments
  according to business needs is that the General
  Manger authorizes the business processes that are
  going to be automatized.

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Two critical business processes

• There are two main activities that make the
  difference between the TEC and other Universities
  in our country
• guarantee faculty members support effectively
  teaching and research
• counseling and advisory services for students to
  obtain their goals.
• In order to try to get these activities work
  together, at the TEC we offer information
  systemes that help people in charge of the roles,
  to accomplish their tasks in a simple way.
• Using our content manager portal services, and
  based on a effective role-person assignment, we
  can offer these web services in a nice easy way
  for end users to work with.

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Activities of the roles

• Some aspects related to the activities that are
  available in our information services are
• verifying classes beginning and ending on time
• making sure all classes are given all the topics
  covered and the resources used
• all the research production of faculty members
  available
• all homework's and class work checked and feed
  backed to the student
• opportunity of having immediate personal and
  academic information for following students'
  academic and personal behavior

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Counselor's Role

• The counseling of the students is focus so the
  student can make success during his academic
  studies, dealing with his personal problems and
  issues.
• The information that was available en several
  different information systems was personal data,
  class schedule, grades and performance,
  non-academic classes.
• Also one counselor helps and deals with 300
  students in average per semester.

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Counselor's Role

• Using a mental map, the main resposibilities of
  the role are clarify.

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Different Information systems
Full name, address, Toefl points,etc.
Subjects, grades, sports, theater, culture
Following up activities
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Couselor's Workplace
These are hyperlinks to another information
systems
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Academic Department Director Role

• The Academic Director needs to assure himself
  that his professors
• meet with the profile defined
• have the values, attitudes and abilities a TEC
  professor must have.
• use the resources (labs, books, software,
  ffacilities) the career offers.
• And within the courses
• program next semester and year courses
• evaluate the professors and provide appropiate
  trainning.

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Academic Department Role
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Academic Department Workplace
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Different Information systems
Full name, address, human resouces
Class activity, grades,etc
Grades, performance
Student complaints, incidents in classroom
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All together

• The information system called CEI (Strategic
  Center of Information) holds all the workplaces
  an academic director and a counselor have.
• The access to the system has a single sigh-on
  structure which permits recognize the person and
  his role in the organization.
• With this role the system guarantees access to
  the different information service

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Workplace characteristics

• Advantages
• A unique point of access
• The role is predetermine by bussiness policies
• Different systems interact among them
• The information is always the same (different
  views only)
• The graphic user interface matches the mental map
  so it is not hard to figure what to do.

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Conclusions

• Having policies and the General Board involve in
  the development and approving of Informations
  systems guarantee they will be usable and will
  meet the requirements the organization achieve.
• One point of access, a single login and a web
  based infraestructure makes for end- users to do
  their jobs in a simple and nice way.

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Conclusions

• The graphic interfase, based on the description
  of their reponsibilities according to the role is
  one of the main characteristics an information
  system may have according the principles of
  usability and user-centerdwebsite development.
• Making information systems that meet the
  organization requirements but based in what users
  like, know and want is the goal of a well done
  interface between people and computers.