Common Measures With a Texas TWIST

1
Common Measures With a Texas TWIST

• Texas Workforce Commission

2
Overview

• Texas Approach to Common Measures

• Implementation Steps

• Problems Solutions

• Common Measure Performance Reporting System

3
Texas Approach

• Texas Workforce Commission Responsible for
• WIA/TAA/ES
• TANF
• Reintegration of Ex-Offenders
• FSET
• Child Care
• Skills Development Fund
• Self-Sufficiency Fund
• SCSEP
• Apprenticeship
• Texas Law requires integrated system

4
Texas Approach

• Policymakers and Stakeholders interested in
• How many Customers do we serve?
• How many people do we help Enter Employment?
• Are people able to remain employed?
• What happens to their earnings?
• What are our educational achievement outcomes?
• Integrated Questions

5
Texas Approach
Common Measures

• Make it easier to evaluate performance outcomes
  across fund sources
• Real Value is that they knock down barriers to
  Integration
• Texas Embraced and Extended Common Measures to
  ALL its Workforce and Business Services

6
Implementation Steps
Strategic

• Got Buy-in from Policymakers and Stakeholders by
  demonstrating value of Common Definitions
• Redeveloped Agency Strategic Plan and WIA State
  Plan around the idea of using Common Measures to
  drive integration

7
Implementation Steps
Strategic

• Got Waiver from DOL to remove restrictions on
  measures we had to contract to Boards
• 2 Years ago (before Waiver) Boards had 46
  contracted measures
• This Year, Boards have 16 contracted measures

8
Implementation Steps
Strategic

• Aligned Boards Job Seeker Measures with what was
  most important to system
• Integrated Entered Employment
• Integrated Retention
• Integrated Educational Achievement

9
Implementation Steps
Conceptual

• Determined that in an Integrated System,
  Individuals are
• Not Program Participants
• Customers who receive services from the workforce
  system
• Programs are simply a means of funding services

10
Implementation Steps
Conceptual

• No Date of Program Participation
• No Date of Program Exit
• Common Date of Participation
• Doesnt matter what program funds the first
  qualifying service
• Common Date of Exit
• Doesnt matter what program funds the last
  qualifying service

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Implementation Steps
Conceptual

• Qualifying Services
• Make an individual a Participant
• Prevent Exit
• Determined what is and isnt a Qualifying Service
• Shouldnt be qualifying for some programs not
  others

12
Implementation Steps
Challenge

• Texas doesnt have a truly Integrated Case
  Management System
• ES in WorkInTexas.com system
• WIA/TAA/TANF/FSET/Etc in TWIST system
• Skills/Self-Sufficiency/Apprenticeship currently
  in Excel
• SCSEP is off with a contractor
• How do you run an Integrated Workforce System
  without an Integrated Information System?

13
Problem Solution
Capturing Intake Information

• Created Common Intake in all systems that capture
  Common Customer Characteristics
• Customer Identifiers (Name, SSN)
• Employment Info (Status, UI, WPRS)
• EEO Info (DOB, Gender, Disability Status,
  Ethnicity, Race)
• Military Service
• Education Information
• Additional Customer Characteristics (Homeless,
  Single Parent, Offender, etc)

14
Problem Solution
Determining Soft Exit Outcomes

• Developed Common Measure Performance Reporting
  System
• Each weekend, systems dump into COMPRESSOR
• Creates unified, common customer record
• Looks for 90 day gaps in service
• Identifies Exit
• Calculates Performance

15
Problem Solution
New Periods of Participation

• Have each system look for 90 day gaps in its own
  services
• Send customer back through simplified intake if
  it appears new POP might be beginning
• Fields are prepopulated with prior values
• No harm in having them verify information if it
  turns out there was no exit

16
Common Measure Perf Reporting System
Greatly Simplified Client Model

• Enrollment Instance Table
• Key Table tracks individual customer/Period of
  Participation at integrated/system level
• Includes
• Common Customer Characteristics
• POP information (DOP, Exit)
• Num/Den flags for each measure at
  integrated/system level
• Wage data

17
Common Measure Perf Reporting System
Greatly Simplified Client Model

• Enrollment Program Level Table
• Table tracks individual customer/Period of
  Participation at the program level
• Allows us to report outcomes by program
• Includes
• Num/Den flags for each measure at program level
• Wage data

18
Common Measure Perf Reporting System
Greatly Simplified Client Model

• Service Instance Table
• Table tracks ALL individual services received by
  customer in Period of Participation to identify
  DOP and Exit
• Includes
• Service Type/Dates
• Program
• Self-Service/Staff-Assist/Intensive/Training
  Flags
• Local Office Codes

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Common Measure Perf Reporting System
Greatly Simplified Client Model

• Board Enrollment Reference Table
• Table breaks performance out by Board
• Links to Enrollment Instance Table

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Common Measure Perf Reporting System
Greatly Simplified Client Model
Board Enrollment Reference
Many
One
Enrollment Instance
One
One
Many
Many
Enrollment Program
Service Instance
Many
One