A3 Yearend Review

1

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Defect Reduction Project Lead
Challenges
Project is focused on
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Improving Customer Service Project Lead
Challenges
Initiative derived from
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Supplier On Time Delivery Project Lead
Challenges
The effort here is focused on improving
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Voice of the Customer Project Lead
Lessons Learned
Project designed to drill into VOC.
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Lean Kaizen Events Project Lead
Lessons Learned
Project initiated to ramp up the number of Kaizen
events...
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Long Term Agreements (LTA's) Project Lead
Challenges
Supply chain effort aimed at increasing the
number of long term agreements
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Improving Web Response Time Project Lead
Challenges
Central purpose is to smoothly support decreasing
the time to respond to customer web inquiries
UPDATED JANUARY 6, 2010