Leadership 101

1
Leadership 101

• Brought to you by
• UTSA Career Services

Morris EllingtonProfessional Development Program
Manager
UTSA
2
Leadership 101

• Many factors will impact your success as a
  manager, but your employees will always be the
  overwhelming key to your career.
• How you treat them, and your expectations of
  them, will ultimately determine your level of
  success.
• Handled poorly, they will be your biggest source
  of headaches and problems.
• But handled properly, they will be your greatest
  asset and a key ally in your career success!

UTSA
3
Leadership 101

• There are no born leaders. Leadership is a
  learned skill.
• Developing leadership skills also requires
  experience. Great leaders are years sometimes
  a lifetime in the making.
• Todays presentation will not teach you
  everything, but hopefully will give you some good
  ideas that will set you off on the right path.

Lets start by testing your knowledge of some
basic leadership concepts
UTSA
4
True or False?

• The 1 reason people leave companies is because
  they are Bad Hires they were not a Good Fit
  and never should have been hired in the first
  place.

FALSE!
UTSA
5
True or False?

• If companies pay more money, more people will
  stay.

FALSE!
UTSA
6
True or False?

• Employees emulate their managers traits,
  personality and attitude.

TRUE!
UTSA
7
True or False?

• If we in senior management could survive,
  new-hires should too if they cant hack it,
  they shouldnt be here in the first place.

FALSE!
The new-hires companies are dealing with today,
for the most part, are members of Generation Y
their ideals and goals are very different than
Baby Boomers and Gen Xers
UTSA
8
Gen Y Characteristics

• Seek immediate gratification dont think
  long-term
• Value Team over Individual, but like recognition
• Work / Life balance more important than earnings
• Family personal interests come before career
• Want to do meaningful work that makes a
  difference
• Want comfortable work environments, free from
  confrontation
• Desire flexibility in scheduling
• Measure own success based on their values and
  criteria, not others

UTSA
9
Generational Mottos

• BABY BOOMERS (born 1946 1964)
• Live to Work
• GEN Y (born 1980 1994)
• Work to Live

UTSA
10
Being Different is Good!

• Differences like those resulting from different
  generational characteristics, are not a bad
  thing!
• Differences make us unique and that can make us
  more successful.
• They also help us see things differently which
  results in differing viewpoints and perspectives,
  and thats a good thing too!
• In leadership, its important to remember that
  people are motivated differently depending upon
  what generation they are a member of as well as
  other differences, such as cultural, geographic
  and other.

UTSA
11
Leadership Style

• Great leaders are constantly adapting their
  leadership style to adapt to changing times as
  well as new generations.
• Each new generation has different ideals, goals
  and motivators. Great leaders will adapt their
  style to those changing motivating factors while
  the poor manager demands that employees conform
  to his or her rigid and inflexible style.

UTSA
12
What is the 1 reason people quit?

• A) Pay
• B) Hours
• C) Better Offer
• D) Dissatisfaction with Management

D) Dissatisfaction with Management
Employees dont quit the company, they quit their
Manager
UTSA
13
Dissatisfaction with Management

• Lack of training
• Lack of personalized attention from management
• Poor example setting / role modeling
• Public criticism
• Lack of recognition appreciation
• Self-centered management
• Mixed signals / contradictions
• Intimidation management by threats fear
• Employee used as a means to an end

UTSA
14
Financial Impact of Poor Leadership (Turnover)

• Experts estimate that it costs
• somewhere between 10,000 - 12,000
• to replace one entry-level employee who
• leaves an organization during the
• first year of employment.

UTSA
15
What Kind of Leader are You?

• Most people fit into one of two basic leadership
  styles Theory X or Theory Y.
• Although some people display traits of both,
  most people will fall strongly into one of these
  two management styles.
• Lets look at the basic philosophies of each

UTSA
16
Theory X vs. Theory Y

• Theory X Managers believe
• The average person has an inherent dislike of
• work and will avoid it when they can.
• Because of their dislike for work, most people
  must be
• controlled and threatened before they
  will work hard.
• The average person prefers to be directed,
  dislikes
• responsibility, and desires security
  above everything.
• The most effective way to manage people is
  through fear,
• threats and intimidation.

UTSA
17
Theory X vs. Theory Y

• Theory Y Managers believe
• The expenditure of physical and mental effort in
• work is as natural as play or rest.
• If a job is satisfying, then the result will be
• commitment to the organization.
• The average person learns, under proper
• conditions, not only to accept, but to
  seek
• responsibility.
• The most effective way to manage people is
• through high expectations, positive
• reinforcement, and employee involvement
  in the
• decision making process.

The most effective way to manage people is
through high expectations, positivereinforcement
, and employee involvement in thedecision making
process.
UTSA
18
Theory X vs. Theory Y

• STATED SIMPLY
• Theory X managers make people do things.
• Theory Y managers make people want to do things.

Motivated employees who like and want to do their
job will always perform at a higher level than
employees who do the job because they are forced
to.
UTSA
19
Theory X vs Theory Y Management

• All managers are either Theory X or Theory Y
  managers and, again, some display characteristics
  of each.
• By better understanding this technique, managers
  can begin to discard bad Theory X habits and more
  successfully channel their energies into being
  effective Theory Y managers.

UTSA
20
The Pygmalion Effect The Power of the
Supervisor's Expectations

• In George Bernard Shaws Pygmalion, Eliza
  Doolittle explains
• You see, really and truly, apart from the things
• anyone can pick up on the dressing and the
  proper
• way of speaking, and so on the difference
  between
• a lady and a flower girl is not how she behaves,
  but
• how shes treated. I shall always be a flower
  girl to
• Professor Higgins, because he treats me like a
  flower
• girl but I know I can be a lady to you, because
  you
• treat me like a lady

UTSA
21
Pygmalion Management

• The Pygmalion Effect
• Every manager has expectations of the people that
  report to them.
• Managers communicate those expectations
  consciously or unconsciously.
• Subordinates pick up on these expectations from
  their manager.
• Subordinates perform in ways that are consistent
  with the expectations.

UTSA
22
Pygmalion Management

• Stated simply, your expectations of the people
  that report to you dictates how you treat them
  and ultimately, how they perform.
• If you truly and sincerely believe an employee is
  going to be a superstar, they will be! Because
  that is the way youll treat them.
• But on the other hand, if you truly and sincerely
  believe they will be a failure, they will be
  for the same reason.

UTSA
23
Pygmalion Management

• ALL managers practice the Pygmalion Effect.
• Successful managers understand the effect, and
  channel it in a positive way. The key is what
  you expect and believe an employee is capable of.
• Pygmalion is a very well known, highly documented
  and proven management technique that gets
  results!

UTSA
24
Simple Steps in becoming a Great Leader

• Teach! Share your Knowledge
• Be POSITIVE attitude is EVERYTHING!
• Get to know your people show a personal
  interest in them.
• Be a Role Model set the example
• Honesty integrity loyalty respect
• Show them you CARE about their Career take
  ownership!
• Be connected to the pulse of your people and
  your business.
• Be flexible adapt / adjust your leadership
  style
• PRAISE and RECOGNIZE at every opportunity.
• Be a Pygmalion Manager believe in your people!

UTSA
25
Trivia Question

• George Bernard Shaws Play, Pygmalion, was later
  made into an Academy Award winning musical
  staring Audrey Hepburn.
• Name the movie.

My Fair Lady
UTSA
26
In Conclusion

• There are many elements to
• effective Management
• Leadership is number one,
• Everything else is number two
• - Anonymous

UTSA
27

• THANK YOU
• and GOOD LUCK!

Morris EllingtonProfessional Development Program
Manager UTSA Career Services utsa.edu/careerservic
es
UTSA