DEEDSWorkshop

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DEEDSWorkshop Bologna, 21 October 2003
eGovernment in EuropeThanassis
Chrissafis DGINFSO C6 athanassios.chrissafis_at_cec
.eu.int
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eGovernment basic concepts
eGovernment can be defined as the use of digital
technologies (ICTs) combined with organisational
change and new skills in order to improve
public services and democratic processes and
strengthen support to public policies
eGovernment concerns all public sector
organisations, not only public administration.
Public sector, as a consumer amounts to 20.6
of EUs GDP the largest buyer in EUs economy
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eGovernment Challenges in the EU (I)
Respond to a changing world impact of digital
technologies on public sector modernise public
administration contribute to Europes
growth better functioning of the Internal
Market new public-private partnerships but
also, enlargement for an EU-25 devolution
trends in some MSs the European Convention
requirements for a new governance (multi-level
governance)
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eGovernment Challenges in the EU (II)
Meet the growing expectations of citizens and
businesses faster response and higher quality
services all-inclusive, user-friendly,
personalised services reduce administrative
burden to business accountability and
transparency close the democratic deficit
Achieve more by spending less budget deficit
constrains an aging population lean
administrations - fewer public sector
employees high skills in public sector - demand
for higher job satisfaction
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eGovernment Research our environment

• eGovernment top priority in eEurope 2005
• Europes next challenge
• emerging research, development and deployment
  area
• eGovernment Ministerial Conference, 7-8 July,
  Como, Italy in co-operation with the
  Italian Presidency

• Addressed by various programmes, policies,
  initiatives
• at local, regional, national and European levels
• e.g. regional eGov programes under Structural
  Funds
• national programmes in MS and Enlargment
  countries
• part of DGINFSO policy activities
• IDA, eTEN at European level, etc
• High public investments
• But also from private industry (eGov business
  departments).

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eGovernment unit goalTo support policies
To offer a vision for policy making

• eTEN
• Research policy ERA for eGovernment
• Enterprise policy
• IDA - interoperability of national
  administrations
• Communication on Interoperability (in
  preparation)
• Regional/Enlargement policy
• Link with local/regional eGovernment programmes

• Other Internal Market, JAI, etc

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100 IST projects on eGov, many interactions
with MS European activities
The eGovernment unitAddressing the challenges
ahead
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The IST eGovernment unit Research
Businesses
Citizens
Advanced eGovernment SERVICESinteractive,
secure, user-driven
Front-office
networked GOVERNMENT organisations dynamic,
interoperable, service-driven
Back-office
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Government Transformation Research
Major research topics on intra- and
inter-Government Processes

• interoperability (e.g. eGXML)
• the lean administration
• towards responsive public organisations
• (public) knowledge management
• government process re-engineering/
• back-office integration
• ICTs to support administrative co-operation
• eGovernment models
• transparent and efficient decision making

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Advanced eGovernment Services Research
Major research topics on Access to Services
for Citizens Business

• Multi-modal access
• mobile, digital TV, Public Point of Access,
  voice interfaces, ...
• Security issues
• electronic authentication identity management
• eServices
• eJustice, eCertification, etc

• Open Source solutions
• software, content
• Multilingual interoperability
• for regional, national European-level access
• Citizen-Relations-Management (CRM)
• User-driven information management

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Two core challenges for Government Research
Citizens
Businesses
AdvancedeGovernment SERVICESinteractive,
secure, user-driven
GUIDE
E-MAYOR
USE-ME GOV
QUALEG
HOPS
networked GOVERNMENT organisationsdynamic,
interoperable, service-driven
FLOSSPOLS
INTELICITIES
ONTOGOV
TERREGOV
COSPA
SAFIR
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The units goal
Policy development
World class visionary research
100 IST projects
eEurope
Best practice, awareness, networking
Promote the growth of eGovernment
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Communication on eGovernment
The Role of eGovernment for Europes
Future COM(2003)567final a framework for policy
development a set of 18 proposed
actions November Council