Dr' Zakareya Ahmed

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Public-Public Collaboration in eGovernment

• Dr. Zakareya Ahmed
• Director of Polices and BPR
• Bahrain eGovernment Agency

28th May 2008
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Public-Public Collaboration in eGovernment
Own and drive the eGovernment initiatives within
ministries
Leading the transformation of the government
Envisioning new eGovernment strategic projects
Enabling the execution of eGovernment philosophy
Resolve the high level issues
Towards a better life
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eGovernment Team The Need
eGovernment agency is a facilitator, but we need
a team to .
Streamline the implementation process for the
eGovernment initiatives within ministries
Support and plan the resources required for
project Execution
Act as business and change agents within
ministries
Design, develop, own and operationalise the
eServices
Capacity building within ministries in
coordination e-governance agency
Towards a better life
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eGovernment Team Responsibilities
Project Chief
Act as a forum to identify and address issues of
common concern among the participating ministries
/ agencies and eGovernment
Ensure the e-service compliance with the
e-government policies and procedures
Define Service business / technical high -level
requirements for e-enablement
Develop the project plan, budget and overseeing
the project implementation
eGovernment Team
Conduct process reengineering, change management
and capacity building
Develop all services related business document as
per the guidelines of the eGovernment agency
standards
Development of the service and support in
operationalising the eService
Towards a better life
Towards a better life
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eGovernment Team Proposed Constitution Large
Ministries
Project Chief
Project Management Officer
Business Process Team
Technical Team
Services Owner
System Analyst / Designer
Business Analyst
Programmers
QA / Content Manager
Towards a better life
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eGovernment Team Proposed Constitution Small
Ministries
Project Chief
Project Management Officer
Services Owner
Towards a better life
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eGovernment Team Role wise Responsibilities
Towards a better life
Towards a better life
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eGovernment Team Role wise Responsibilities
Towards a better life
Towards a better life
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eGovernment Agency What we offer to other
government entities
Synergise to achieve
Marketing Awareness
Polices and Change management
Services enablement

• Assist in the BPR exercises
• Providing the common policies and standards for
  developing the services
• Assist in the QA activities for the services
• Assist in Change management

• Branding and publicity for the services
• Assist in arranging press releases, conferences
  etc
• Assist in awareness creation among the users
• Provide feedbacks on the satisfaction levels

• Provide technical assistance in service
  enablement and documentation
• Assist in project management, bid process
  management etc

Towards a better life
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Thank You