The Experiences with eGovernment in the NMS

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The Experiences with eGovernment in the NMS

• Renata Anna Jaksa Pal Gaspar

Hrádec Králove, 02-03 April 2007
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ICEG European Center

1. Private, independent research think tank
2. Research and consultancy activities
3. Research areas Macroeconomic analysis, growth
   and competitiveness, public finances, regional
   geography and economics, information economy and
   society
4. Geographical focus EU82, Western Balkans, CIS

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The project

• 1. One project Next steps in developing
  Information Society Services in the NMS
• Two contracts eGovernment and eHealth in one and
  eLearning in the other. Deliverables for national
  reports follow this distinction (1010).
• But there are commonalities for
• the team structures (national partner institutes
  with a core team and experts),
• for the content structures
• for methodology (interviews, etc),
• and for timing (except for the last month)
• Three domains all three must be explored with
  similar efforts, with domain-wise experts,
  domain-wise interviews. Synthesis Reports follow
  this distinction
• eGovernment Synthesis,
• eHealth Synthesis,
• eLearning Synthesis,
• and a cross-domain eServices Synthesis Report.

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Selected developments in eGovernment
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Selected developments in eGovernment
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Selected developments in eGovernment
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Selected developments in eGovernment
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Main Achievements in eGovernment

• Fast increase in the number of public services
  available online
• Increase in the average level of online
  availability and in the level of online
  interaction
• Significant improvements in front offices more
  user friendly, transparent, more integrated
  services
• Rise and comparably high level of usage of online
  public services by households and corporate
  sector
• Development of the basic infrastructure needed to
  provide online public services

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Main Shortcomings in eGovernment

• The scope of public services available online is
  still limited
• Service developments are supply side oriented and
  arent driven by the needs of users
• Provision of income generating services has far
  outpaced registration/return and permits services
  
• Many eServices are not integrated inside the
  general government
• Providers of eServices are fragmented and the
  online development of their services is
  uncoordinated
• Limited scope of back office reforms and related
  institutional and organisational changes
• Lack of ex ante assessment of cost and benefits
  of programs

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Main Short-term Barriers to eGovernment

• Incomplete or missing reform of public finances
• Social, regional and digital divides
• Level of digital literacy of users and supliers
• Efficiency of using funds for eGovernment
• Approach of local or regional governments and the
  unsolved problems there

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Main Policy Priorities

• Public sector and closely linked back office
  reforms
• Efficiency driven usage of local and EU funds
• eServices and Information Society related
  measures
• Monitoring users demand
• Local government support and funding
• Managing digital divide
• Utilising the benefits of technology convergence
  for eGovernment

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• Thank you for your attention!