International Evaluation: Criteria and Procedure

1
International Evaluation Criteria and
Procedure The Case of the eEurope Awards for
Innovation in eGovernment Eastern eGovernment
Days 05, Budapest Christine Leitner Head of
eEurope Awards Project Management
Secretariat Senior Lecturer, EIPA (NL)
2
TRANSFORMING PUBLIC SERVICES

• THE CALL FOR THE
• EUROPE AWARDS FOR eGOVERNMENT - 2005
• WILL BE OPENED ON
• 22nd MARCH!

3
BACKGROUND - 1

• eEUROPE 2005
• Policy measures - review and adapt legislation
• Coordination mechanism for e-policies - steering
  group
• Financing - use of existing funds
• Benchmarking - measure progress on reaching
  objectives
• Dissemination and exchange of good practice
  high level conferences, eEurope Awards Programme

4
BACKGROUND - 2

• The eEurope Awards Programme (200305) aims
  identify and promote the exchange of good
  practice in eGovernment and eHealth
• Managed by EIPA, funded by European Commission
  (IST)
• eHealth 2003 and 2004
• eGovernment 2003
• eEurope Awards for eGovernment 2005, eGovernment
  Conference, Manchester, 24-25 November

5
EVALUATION OBJECTIVES PROCESS

• Fair, independent, transparent evaluation process
  
• Goal to obtain a final, agreed ranked list of
  applications for each theme and to identify
  finalists (exhibitors) and winners
• Each application evaluated by 3 independent
  experts in 3 steps (FP model)
• Managed electronically
• Evaluation template and criteria inspired by
  benchlearning and learning practice

6
PARTICIPATION IN 2003

• 29 Countries participated
• Eligible countries EU, Candidate and EFTA
  countries
• 357 Applications (64 from Eastern Europe)
• 27 Increase on the 2001 eGovernment best
  practice exercise

7
eEUROPE AWARDS FOR eGOVERNMENT- 2003 - WINNERS

• Bremen On-line Services, Senator for Finances -
  Department for New Media and eGovernment, Germany
  (Theme 1)
• HELP - Virtual guide to Austrian authorities and
  institutions, Federal Chancellery, Austria (Theme
  2)
• Tax information between public administrations,
  Agencia Tributaria, Departamento de Informática
  Tributaria, Spain (Theme 3)

8
eEUROPE AWARDS FOR eGOVERNMENT 2003 THEMES

• Theme 1 THE ROLE OF eGOVERNMENT FOR EUROPEAN
• COMPETITIVENESS - High quality eServices to
  support the
• development of a competitive knowledge-based
  economy.
• Theme 2 A BETTER LIFE FOR EUROPEAN CITIZENS
• Information society technologies can increase
  access to
• government services, promote participation and
  inclusion
• and generally improve the quality of life.
• Theme 3 EUROPEAN, CENTRAL AND LOCAL
• GOVERNMENT eCOOPERATION - Joined-up and
• borderless government at
• different government levels (European, national,
  regional,
• local) and between departments, authorities or
  agencies

9
SHIFT OF FOCUS
eEurope Awards for eGovernment 2003 Focus on
public service provision and e-cooperation
eEurope Awards for eGovernment 2005 Focus on
impact, benefits and measurement thereof
10
eEUROPE AWARDS FOR eGOVERNMENT-2005 THEME 1

• The right environment
• Creating the best environment to
• enable government, business and
• citizens to benefit from
• Transformation
• Focus
• technology, security, supplier management and
  partnering, skills, governance and finance

11
eEUROPE AWARDS FOR eGOVERNMENT-2005 THEME 2

• Government readiness
• Transformation of the organisation
• and innovation in the back-office
• Focus
• strategy, back-office transaction processing
  systems, organisational transformation

12
eEUROPE AWARDS FOR eGOVERNMENT-2005 THEME 3

• Service use
• Transformation and innovation in external facing
  services putting citizens and business at the
  centre driving use and participation
• Focus
• Citizen centred service, business centred
  service, sharing/crosscutting service,
  intermediated service

13
eEUROPE AWARDS FOR eGOVERNMENT-2005 THEME 4
Impact Measuring the impact and benefits to
government, business and citizens
Focus external facing impact, internal impact,
benefits realisation and performance measurement
14
MAIN EVALUATION CRITERIA

• Innovativeness and effective management
• Practical impact and results
• Relevance and transferability

15
Evaluation criteria eEurope Awards
foreGovernment 2003

• 1. Use of ICT (essential)
• 2. Innovativeness
• 3. Managing eGovernment implementation
• 4. Real practical results and impact (essential)
• 5. Functionality
• 6. Visibility
• 7. Valuable learning points and transferability

16
CASE DESCRIPTION TEMPLATE

• PROBLEM ADDRESSED
• Specific problem, general background , policy
  context and strategy
• SOLUTION
• Specific objectives, implementation
• FEATURES MAKING IT A CANDIDATE FOR GOOD PRACTICE
  EXCHANGE
• Impact, relevance of the case for other
  administrations
• that could learn from the experience,
  transferability
• RESULTS
• The right environment, government readiness,
  service
• use, impact, other
• LEARNING POINTS AND CONCLUSIONS
• REFERENCES AND LINKS

17
Who can apply? Eligibility criteria

• The case must be European
• The first applicant is a public sector actor
• The case is operational, i.e. the case reports on
  a real and operational case, and not only on
  plans or small scale pilots still under
  development.
• The case is sufficiently described
• Re-submitted cases have to demonstrate
  significant progress such as
• Significant functional development
• Replication and transfer of solutions to other
  administrations
• Upgrade in accessibility features
• Additional services and adjustments in view of a
  cross border/pan European use
• Introduction of tools for measuring the impact
  and benefits

18
WHERE TO APPLY?

• www.e-europeawards.org
• CALL OPENS ON 22nd MARCH AND CLOSES ON 1st JUNE
  2005
• Information Day on 4th April, Brussels

19
FURTHER INFORMATION

• www.e-europeawards.org