Smartcard

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Enbridge Petroleum SmartCard Reward
Recognition Program Managers Overview
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What Does it take to be World Class in Safety at
Enbridge Petroleum?

• ALL OF US!

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As a Leader at Enbridge

• One of your key responsibilities is building an
  environment that fosters safe work behaviors.
• We want to recognize and support your efforts to
  participate in the SmartCard Program.

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What is the Goal of the SmartCard Program?

• To nurture a greater safety culture among all
  employees.
• To promote safe work habits.
• To eliminate unsafe practices and conditions.

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A New Approach to Behavior Change SmartCard

• SmartCard focuses on reinforcing desirable
  actions, behaviors and conditions and eliminating
  unsafe ones.
• When the focus is on reinforcing desirables and
  eliminating undesirables, you can achieve zero
  injuries.

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How Does SmartCard Work?

• The SmartCard Program provides training on
  important safety topics and rewards employees for
  demonstrating their knowledge and working safely
• Theyll earn points redeemable for gifts and
  prizes.
• Theyll receive chances at winning a Qualified
  Safety Award!

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How Smartcard Achieves Behavior Change
TRAIN And Communicate
REINFORCE And Reward Good Behavior
Train Reinforce Behavior Change
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To help you explain to employees how the program
works

• You will receive the following materials to
  distribute during kickoff meetings
• A letter explaining how the SmartCard hotline
  works, how to earn rewards, how to qualify for a
  Qualified Safety Award and how to order gifts.
• SmartCards with a brief overview of how the
  program works and two T/F questions

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Part 1 Smartcard Training
TRAIN
Three components every month Smartcard, Poster
and Phone Call
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Supervisor Expectations

• Every month, you will receive the following
  training materials to teach the Safety Theme
• SmartCards with a brief overview of the theme and
  two True/False questions.
• Matching posters that reinforce the theme

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Supervisor Expectations

• Review the Safety Theme with employees during the
  monthly Safety Meeting.
• Hand out SmartCards and discuss the content and
  questions.
• Answer any questions they have about the theme or
  how the program works.
• Encourage employees to call the hotline and
  record their answers in a timely manner.

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Call the Hotline to Record Answers

• Tell employees
• Call the SmartCard Hotline at 1-866-690-6346 to
  record your answers to the Smartcard quiz.

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Record Answers

• Tell employees, Choose SmartCard from the menu.
• Key in your Employee ID and the Quiz printed
  on the SmartCard.
• Key in your answers to the 2 True/False
  questions.

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QSA Entries and Instant Winners

• Every employee who calls the Hotline will be
  automatically entered in the drawing for one of
  the Qualified Safety Awards.
• A random number of employees will hear a message
  that they are instant winners of award points.
• Employees can use award points immediately by
  ordering a gift from the Award of Excellence
  Catalog or save them up for a higher-level gift.
  The points will be recorded in an account for
  each employee.

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Tell Employees When Calling the Hotline

• Listen closely to the prompts and carefully key
  in the required information to ensure accuracy.
• After entering your employee ID number, listen
  carefully when it is repeated back to you. This
  number is used for recording award points and
  grand prize entries.
• If you enter the wrong employee id number, you
  may not receive credit for award points and QSA
  entries or another individual may receive the
  credit.

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Remind employees not to call more than once to
record answers!

• The SmartCard hotline will not allow employees to
  record answers to a particular SmartCard more
  than once.
• They may call the Hotline any time to check their
  point balance. They should select the point
  query option when prompted. NOTE These calls do
  not generate points or entries for QSAs.
• Point balances can also be checked on-line at
  www.incentivesonline.com/itt.
• Login with the employee ID .

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Part 2 Smartcard Rewards
REINFORCE And Reward Good Behavior
Positively Reinforce Behavior Change Without
Favoritism or Injury Hiding
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Reward Safe Actions, Behaviors and Conditions
with You Did It Right! Cards

• Employees win more award points with You Did It
  Right! cards.

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Supervisors Award You Did It Right! Cards

• When you see an employee demonstrating one of the
  behaviors printed on aYou Did It Right! Card,
  give them a card.
• Instruct the employee to call the phone number
  printed on the card, choose You Did It Right
  from the menu and enter the PIN number printed on
  the card.
• They may hear a message that they have won more
  award points. Every caller will receive another
  entry for a QSA.

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Increase Awareness of Unsafe Conditions with
Hazard Hunt Cards

• Employees will ask Supervisors for a Hazard Hunt
  card, which lists eight different unsafe
  conditions / practices / behaviors plus a space
  for other.
• Every time an employee sees one of the listed
  unsafe conditions or any other unsafe condition,
  they should tell their supervisor.

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Hazard Hunt Cards

• On the Hazard Hunt card, employees keep a tally
  for the month of all the unsafe conditions /
  practices / behaviors they see.
• At the end of the month, employees call the
  hotline to record card totals. They will
  automatically be entered in the drawing for a QSA
  and may be an instant winner of more award points.

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How do employees redeem points?
Turn to the middle of the Award of Excellence
catalog for a price list of gift items. Fill out
the order form located in the catalog OR print
out an order form online at www.incentivesonline.c
om. Mail the completed form to Award of
Excellence. Points will automatically be
deducted from personal accounts when the order is
processed. Merchandise is shipped to the
employees home by UPS and normally takes 1-2
weeks after receipt of an order.
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Can you combine points from Hazard Hunt cards,
You Did It Right! cards and SmartCards?
Yes! You can use all the points in your account
from SmartCard, You Did it Right! card and Hazard
Hunt calls to the Hotline. All award points will
automatically be deducted from the employees
personal account when orders are filled!
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Treat SmartCards, You Did It Right! Cards and
Hazard Hunt cards like cash!
Remind employees that lost or stolen cards cannot
be replaced!
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How will Qualified Safety Awards be awarded?

• The First QSA will be awarded in October 2008
  from all the entries received from SmartCard
  calls, You Did It Right! Card calls and Hazard
  Hunt card calls.
• Additional drawings will be held every quarter to
  award a trip.
• Each QSA is valued at 400 award points.

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Qualifying for a QSA

• At the time of the drawing, only individuals who
  are current employees and who have participated
  in all three program components will qualify.

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Timeline

• August 2008 Kickoff with Managers
• August 2008 Introduction of SmartCard program
  and distribution of kickoff materials at
  Department Meetings.
• September 2008 August 2009 SmartCard
  distributed at Department Meetings
• October 2008 First QSA winner announced.

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IMPORTANT!

• Only current employees can redeem points and
  trips. If your employment with Enbridge ends,
  you lose all unredeemed points and trips.
• To learn more about this program, visit
  www.incentivesonline.com/enbridge.

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FrequentlyAsked Questions
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Q
What ID do I use when I call the Hotline or
order a gift?
A
Use your employee ID .
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Q
How can I know how many points I have?
A
Call the hotline and choose the point query
option or check online at www.incentivesonline.com
/enbridge. Login with your ID .
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Q
What are award points and what do I do with them?
A
You receive award points when you call the
hotline to record answers to SmartCard questions
or to redeem a You Did It Right! card or Hazard
Hunt card. Use the points to order gifts from
the Award of Excellence Catalog.
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Q
What if I lose my You Did It Right! card or
Hazard Hunt card before redeeming it?
A
Were sorry, but lost cards cannot be replaced.
Once you call the hotline to redeem the card, you
may discard it.
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Q
Can I give my points to another employee?
A
No. Points and QSA certificates are not
transferable. If your employment with Enbridge
ends, you forfeit all unused award points and
certificates.
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Q
How will I know I have won a QSA?
A
You will be notified by your supervisor that your
name was pulled in the drawing. Then, you will
be awarded a QSA Certificate.
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Q
How long does it take to receive a catalog item?
A
After mailing in your order form, your gift will
be sent by UPS to your residence. This may take
one to two weeks.
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When I complete a gift order form, how will the
Award of Excellence Center know whether I have
enough points?
Q
Personal point accounts are checked when orders
are received. The points are automatically
deducted from your account when the order is
filled.
A
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Remember It takes ALL of us to be World Class
in Safety at Enbridge!
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For more information for managers on kicking off
your program successfully, visit the Managers
Page at www.incentivesonline.com/_______