Smartcard

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Longview Fibre SmartCard Reward Recognition
Program Managers Overview
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What Does it take to be World Class in Safety at
Longview Fibre?

• ALL OF US!

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As a Leader at Longview Fibre

• One of your key responsibilities is building an
  environment that fosters safe work behaviors.
• We want to recognize and support your efforts to
  participate in the SmartCard Program.

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What is the Goal of the SmartCard Program?

• To nurture a greater safety culture among all
  employees.
• To promote safe work habits.
• To eliminate unsafe practices and conditions.

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A New Approach to Behavior Change SmartCard

• SmartCard focuses on reinforcing desirable
  actions, behaviors and conditions and eliminating
  unsafe ones.
• When the focus is on reinforcing desirables and
  eliminating undesirables, you can achieve zero
  injuries.

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How Does SmartCard Work?

• The SmartCard Program provides training on
  important safety topics and rewards employees for
  demonstrating their knowledge and working safely
• Theyll earn points redeemable for gifts and
  prizes.
• Theyll receive chances at winning a Dream
  Vacation for Two!

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How Smartcard Achieves Behavior Change
TRAIN And Communicate
REINFORCE And Reward Good Behavior
Train Reinforce Behavior Change
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To help you explain to employees how the program
works

• You will receive the following materials to
  distribute during kickoff meetings
• A letter explaining how the SmartCard hotline
  works, how to earn rewards, how to qualify for
  Dream Vacations and how to order gifts.
• SmartCards with a brief overview of how the
  program works and two True/False questions.

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Part 1 Smartcard Training
TRAIN
Three components every month Smartcard, Poster
and Phone Call
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Supervisor Expectations

• Every month, you will receive the following
  training materials to teach the Safety Theme
• SmartCards with a brief overview of the theme and
  two True/False questions.
• Matching posters that reinforce the theme.

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Supervisor Expectations

• Review the Safety Theme with employees during the
  monthly Safety Meeting.
• Hand out SmartCards and discuss the content and
  questions.
• Answer any questions employees have about the
  theme or how the program works.
• Encourage employees to call the hotline and
  record their answers in a timely manner.

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Call the Hotline to Record Answers

• Tell employees
• Call the SmartCard Hotline at 1-866-690-6344 to
  record your answers to the Smartcard quiz.
• If possible, allow employees to call the hotline
  during the kickoff meeting.

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Record Answers

• Tell employees, Choose SmartCard from the menu.
• Key in your address book and the Quiz
  printed on the SmartCard.
• Key in your answers to the 2 True/False
  questions.

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Trip Entries and Instant Winners

• Every employee who calls the Hotline will be
  automatically entered in the drawing for one of
  the Dream Vacations.
• A random number of employees will hear a message
  that they are instant winners of award points.
• Employees can redeem award points immediately by
  ordering a gift from the Award of Excellence
  Catalog or save them up for a higher-level gift.
  The points will be recorded in an account for
  each employee.

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Note When Calling the Hotline

• Listen closely to the prompts and carefully key
  in the required information to ensure accuracy.
• After entering your address book number, listen
  carefully when it is repeated back to you. This
  number is used for recording award points and
  Dream Vacation entries.
• If you enter the wrong address book number, you
  may not receive credit for award points and Dream
  Vacation entries or another individual may
  receive the credit.

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Remind employees please only call once to record
answers!

• Remind employees to please only call once to
  record answers to a particular SmartCard quiz.
• They may call the Hotline any time to check their
  point balance. They should select the point
  query option when prompted. NOTE These calls do
  not generate points or entries for trips.
• Point balances can also be checked on-line at
  www.incentivesonline.com/longviewfibre. Login
  with the address book .

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Part 2 Smartcard Rewards
REINFORCE And Reward Good Behavior
Positively Reinforce Behavior Change Without
Favoritism or Injury Hiding
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Reward Safe Actions, Behaviors and Conditions
with You Did It Right! Cards

• Employees can win more award points with You Did
  It Right! cards, given by Supervisors or peers.
• These cards will be made available to Fibre
  supervisors as well as all personnel who wish to
  recognize the behaviors that contribute to our
  safety and productive goals.

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Awarding You Did It Right! Cards

• When you see an employee demonstrating one of the
  behaviors printed on a You Did It Right! Card,
  give them a card.
• Explain to employees these can also be awarded
  peer-to-peer.
• Instruct the employee to call the phone number
  printed on the card, choose You Did It Right
  from the menu and enter the PIN number printed on
  the card.
• They may hear a message that they have won more
  award points.
• Every caller will receive another entry for the
  Dream Vacation.

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How do employees redeem points?
Turn to the middle of the Award of Excellence
catalog for a price list of gift items. Fill out
the order form located in the catalog OR print
out an order form online at www.incentivesonline.c
om. Mail the completed form to Award of
Excellence. Points will automatically be
deducted from personal accounts when the order is
processed. Merchandise is shipped to the
employees home by UPS and normally takes 1-2
weeks after receipt of an order.
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Can you combine points from You Did It Right!
cards and SmartCards?
Yes! You can use all the points in your account
from SmartCard and You Did it Right! card calls
to the Hotline. All award points will
automatically be deducted from the employees
personal account when orders are filled!
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How will Dream Vacations be awarded?

• The First Dream Vacation will be awarded in the
  first month of the program from all the trip
  entries received from SmartCard calls that are
  placed following the Kickoff meeting.
• After the first trip is awarded, another Dream
  Vacation will be announced following a drawing
  that is held at the end of each month. These
  will be selected from all the trip entries
  received from both SmartCard and You Did it
  Right! card calls made during the month.
• Trips will include a travel expense allowance.
• A trip winner may exchange their Dream Vacation
  for 600 award points.

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Qualifying to win a Dream Vacation

• At the time of the drawing, only individuals who
  have worked safely without a safety violation
  during that month are eligible to win a Dream
  Vacation.
• Trips must be used within six months from the
  time they are received.
• You may choose one of the destinations listed at
  www.incentivesonline.com (Click on Grand Prize
  Winners).

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IMPORTANT!

• Only current employees can redeem points and
  trips. If employment with Longview Fibre ends,
  employees lose all unredeemed points and trips.
• Remind employees to report all injuries
  immediately. Failure to do so may result in a
  loss of points to them or team members.
• To learn more about this program, visit
  www.incentivesonline.com/longviewfibre

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FrequentlyAsked Questions
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Q
What ID do I use when I call the Hotline or
order a gift?
A
Use your address book .
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Q
How can I know how many points I have?
A
Call the hotline and choose the point query
option or check online at www.incentivesonline.com
/longviewfibre. Login with your address book .
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Q
What are award points and what do I do with them?
A
You receive award points when you call the
hotline to record answers to SmartCard questions
or to redeem a You Did It Right! card. Use the
points to order gifts from the Award of
Excellence Catalog.
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Q
What if I lose my You Did It Right! card before
redeeming it?
A
Were sorry, but lost cards cannot be replaced.
Once you call the hotline to redeem the card, you
may discard it.
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Q
Can I give my points to another employee?
A
No. Points and Dream Vacation certificates are
not transferable. If your employment with
Longview Fibre ends, you forfeit all unused award
points and certificates.
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Q
How will I know I have won a Dream Vacation
certificate?
A
You will be notified by your supervisor that your
name was pulled in the drawing. Then, you will
be awarded a Dream Vacation Certificate.
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Q
How long does it take to receive a catalog item?
A
After mailing in your order form, your gift will
be sent by UPS to your residence. This may take
one to two weeks.
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When I complete a gift order form, how will the
Award of Excellence Center know whether I have
enough points?
Q
Personal point accounts are checked when orders
are received. The points are automatically
deducted from your account when the order is
filled.
A
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Remember It takes ALL of us to be World Class
in Safety at Longview Fibre!
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For more information for managers on kicking off
your program successfully, visit the Managers
Page at www.incentivesonline.com/longviewfibre