Smartcard

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Lane Furniture SmartCard Reward Recognition
Program Managers Overview
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What Does it take to be World Class in Safety at
Lane Furniture?

• ALL OF US!

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As a Leader at Lane Furniture

• One of your key responsibilities is building an
  environment that fosters safe work behaviors.
• We want to recognize and support your efforts to
  participate in the SmartCard Program.

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What is the Goal of the SmartCard Program?

• To nurture a greater safety culture among all
  employees.
• To promote safe work habits.
• To eliminate unsafe practices and conditions.

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A New Approach to Behavior Change SmartCard

• SmartCard focuses on reinforcing desirable
  actions, behaviors and conditions and eliminating
  unsafe ones.
• When the focus is on reinforcing desirables and
  eliminating undesirables, you can achieve zero
  injuries.

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How Does SmartCard Work?

• The SmartCard Program provides training on
  important safety topics and rewards employees for
  demonstrating their knowledge and for working
  safely
• Theyll earn points redeemable for gifts and
  prizes.
• Theyll receive chances at winning a Dream
  Vacation for Two!

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Supervisors earn points and chances for trips

• Supervisors earn points and chances for trips
  based on the participation of their departments

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How Smartcard Achieves Behavior Change
TRAIN And Communicate
REINFORCE And Reward Good Behavior
Train Reinforce Behavior Change
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To help you explain to employees how the program
works

• You will receive the following materials to
  distribute during kickoff meetings
• A letter explaining how the SmartCard hotline
  works, how to earn rewards, how to qualify for
  Dream Vacations and how to order gifts.
• SmartCards with a brief overview of how the
  program works and two True/False questions

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Part 1 Smartcard Training
TRAIN
Three components every month Smartcard, Poster
and Phone Call
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Supervisor Expectations

• Every month, you will receive the following
  training materials to teach the Safety Theme
• SmartCards with a brief overview of the theme and
  two True/False questions.
• Matching posters that reinforce the theme

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Supervisor Expectations

• Review the Safety Theme with employees during the
  monthly Safety Meeting.
• Hand out SmartCards and discuss the content and
  questions.
• Answer any questions they have about the theme or
  how the program works.
• Encourage employees to call the hotline and
  record their answers in a timely manner.

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Call the Hotline to Record Answers

• Tell employees
• Call the SmartCard Hotline at 1-866-690-6345 to
  record your answers to the monthly Smartcard
  quiz.

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Record Answers

• Tell employees, Choose SmartCard from the menu.
• Key in your Clock ID and the Quiz printed on
  the SmartCard.
• Key in your answers to the 2 True/False
  questions.

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Trip Entries and Instant Winners

• Every employee who calls the Hotline will be
  automatically entered in the drawing for one of
  the Dream Vacations.
• A random number of employees will hear a message
  that they are instant winners of award points.
• Employees can use award points immediately by
  ordering a gift from the Award of Excellence
  Catalog or save them up for a higher-level gift.
  The points will be recorded in an account for
  each employee.

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Tell Employees When Calling the Hotline

• Listen closely to the prompts and carefully key
  in the required information to ensure accuracy.
• After entering your clock number, listen
  carefully when it is repeated back to you. This
  number is used for recording award points and
  grand prize entries.
• If you enter the wrong clock number, you may not
  receive proper credit for award points and grand
  prize entries or another individual may receive
  your credit.

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Remind employees not to call more than once to
record answers!

• The SmartCard hotline will not allow employees to
  record answers to a particular SmartCard more
  than once.
• They may call the Hotline any time to check their
  point balance. They should select the point
  query option when prompted. NOTE These calls do
  not generate points or entries for trips.
• Point balances can also be checked on-line at
  www.incentivesonline.com/lanefurniture. Login
  with the clock .

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Part 2 Smartcard Rewards
REINFORCE And Reward Good Behavior
Positively Reinforce Behavior Change Without
Favoritism or Injury Hiding
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Reward Safe Actions, Behaviors and Conditions
with You Did It Right! Cards

• Employees win more award points with You Did It
  Right! cards.

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Supervisors Award You Did It Right! Cards

• When you see an employee demonstrating one of the
  behaviors printed on aYou Did It Right! Card,
  give them a card.
• Instruct the employee to call the phone number
  printed on the card, choose You Did It Right
  from the menu and enter the PIN number printed on
  the card.
• They may hear a message that they have won more
  award points.
• Every caller will receive another entry for a
  Dream Vacation.

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Increase Awareness of Unsafe Conditions with
Hazard Hunt Cards

• Employees will ask Supervisors for a Hazard Hunt
  card, which lists five different unsafe
  conditions / practices / behaviors plus a space
  for other.
• Every time the employee sees one of the listed
  unsafe conditions or any other unsafe condition,
  they should tell the supervisor.

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Hazard Hunt Cards

• On the Hazard Hunt card, employees keep a tally
  for the month of all the month of unsafe
  conditions / practices / behaviors.
• At the end of the month, employees call the
  hotline to record card totals. They will
  automatically be entered in the drawing for a
  Dream Vacation and may be an instant winner of
  more award points.

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How do employees redeem points?
Turn to the middle of the Award of Excellence
catalog for a price list of gift items. Fill out
the order form located in the catalog OR print
out an order form online at www.incentivesonline.c
om. Mail the completed form to Award of
Excellence. Points will automatically be
deducted from personal accounts when the order is
processed. Merchandise is shipped to the
employees home by UPS and normally takes 1-2
weeks after receipt of an order.
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Can you combine points from SmartCards, You Did
It Right! card and Hazard Hunt card calls?
Yes! You can use all the points in your account
from SmartCard, You Did it Right! card and Hazard
Hunt calls to the Hotline. All award points will
automatically be deducted from the employees
personal account when orders are filled!
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Treat SmartCards, You Did It Right! Cards and
Hazard Hunt cards like cash!
Remind employees that lost or stolen cards cannot
be replaced!
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How will Dream Vacations be awarded?

• The First Dream Vacation will be awarded in
  October 2008 from all the trip entries received
  from SmartCard, You Did It Right! Card and Hazard
  Hunt calls to the hotline.
• Additional drawings will be held December 2008,
  March 2009, May 2009 and August 2009.
• A trip winner may exchange their Dream Vacation
  for 600 award points.

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Qualifying to win a Dream Vacation

• At the time of the drawing, only individuals in
  overall good standing with the company are
  eligible to win a trip.
• Trips must be used within six months from the
  time they are received.
• You may choose one of the destinations listed at
  www.incentivesonline.com (Click on Grand Prize
  Winners).

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Timeline

• July 2008 Kickoff with Managers
• August 2008 Introduction of SmartCard and
  distribution of kickoff materials at Department
  Meetings.
• September 2008 August 2009 SmartCard
  distributed at Department Meeting.
• October 2008 first Dream Vacation winner
  announced.

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IMPORTANT!

• Only current employees can redeem points and
  trips. If your employment with Lane Furniture
  ends, due to no fault of your own, you must
  redeem all points within 3-5 days. If you are
  terminated with cause you lose all unredeemed
  points and trips.
• To learn more about this program, visit
  www.incentivesonline.com/lanefurniture

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FrequentlyAsked Questions
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Q
What ID do I use when I call the Hotline or
order a gift?
A
Use your clock .
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Q
How can I know how many points I have?
A
Call the hotline and choose the point query
option or check online at www.incentivesonline.com
/lanefurniture. Login with your ID .
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Q
What are award points and what do I do with them?
A
You receive award points when you call the
hotline to record answers to SmartCard questions
or to redeem a You Did It Right! Card or Hazard
Hunt card. Use the points to order gifts from
the Award of Excellence Catalog.
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Q
What if I lose my You Did It Right! or Hazard
Hunt card before redeeming it?
A
Were sorry, but lost cards cannot be replaced.
Once you call the hotline to redeem the card, you
may discard it.
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Q
Can I give my points to another employee?
A
No. Points and Dream Vacation certificates are
not transferable. If your employment with Lane
Furniture ends, you forfeit all unused award
points and certificates.
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Q
How will I know I have won a Dream Vacation
certificate?
A
You will be notified by your supervisor that your
name was pulled in the drawing. Then, you will
be awarded a Dream Vacation Certificate.
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Q
How long does it take to receive a catalog item?
A
After mailing in your order form, your gift will
be sent by UPS to your residence. This may take
one to two weeks.
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When I complete a gift order form, how will the
Award of Excellence Center know whether I have
enough points?
Q
Personal point accounts are checked when orders
are received. The points are automatically
deducted from your account when the order is
filled.
A
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Remember It takes ALL of us to be World Class
in Safety at Lane Furniture!
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For more information for managers on kicking off
your program successfully, visit the Managers
Page at www.incentivesonline.com/lanefurniture