Banner Super User Meeting

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Banner Super User Meeting

• 31 July 2007

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• Welcome
• Dr Clive Souter, Banner Super User Group Chairman

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• Banner Super User Meetings Survey
• Hilary Swann
• SIMS Manager

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• Benefits of attending
• Chance to meet others with similar usage of
  Banner or queries
• Very relevant, useful and informative
• Need to keep abreast of new Banner developments

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• Your suggestions for improving meetings
• Just a one-hour meeting
• Adopted today
• Specialist meetings
• Next meeting functionality for RPGs
• Sometimes a handout or information leaflet would
  do
• We will remember this
• Items relating to my up and coming workload are
  most useful
• We try and design the agenda to suit the student
  admin work that is
• coming up

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• Kind words of encouragement for us from you
• Please dont stop holding the meetings
• I always enjoy the meetings
• Keep it up

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• ISS Customer Satisfaction Survey Banner Issues
  Raised
• Hilary Swann
• SIMS Manager

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• ISS Customer Satisfaction Survey
• Online survey is held in July each year
• Q36 If you are dissatisfied with any part of the
  Banner system, or have any further feedback,
  please give more details below.
• If you would like us to contact you, please
  include your email address
• The full list, with our responses, will go onto
  the website shortly

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• Comments fell into several categories
• Problems that we could have helped with if they
  had been reported to ISS Help Desk
• At times it is very slow
• It exits me from the system for no apparent
  reason I lose my work
• Problems which would need a small work request
  logging
• It would be nice to be able to
• It hasnt got the functionality to

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• Problems that training would help with
• I probably need more training
• I forget how to do things because I dont use it
  very often
• Problems we sympathise with but cannot do
  anything about at the moment
• The time out period is too short
• My department does not use Banner fully

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• ODBC Problems
• I need to run ODBC extracts to analyse data from
  Banner but I find the structure of the database
  confusing
• Thanks very much for your help - the
  'turbo-charged' view is exactly the sort of thing
  I've been looking for

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• Next year consider leaving your email address
  and you will get a personal reply!
• ISS Customer Self Service website
• http//heatselfservice.leeds.ac.uk

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• SWATRAC (Demo) and Class List mailing amendment
• Atika Hadi
• Banner Trainer

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• Introduction to Tracking Form SWATRAC using
  CBTand Registration Information
• Summary Class list (Outlook Issues)

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• SWATRAC Demo

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• Registration 2007/08 - Information for Staff
• Documentation including the Staff and Student
  Guides can be found on the Central Student
  Administration Website at
• http//www.leeds.ac.uk/students/office/onlinereg/i
  ndex.htm
• Queries
• Staff should email studentrecords_at_adm.leeds.ac.uk
  
• Students should email registration_at_leeds.ac.uk
  or telephone [phone]

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• Summary Class list (Outlook Issues)

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(No Transcript)
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• Small Work Requests (Demo), Business
  Prioritisation Meetings and HEAT Self Service
• Linda Limback
• Functional Service Leader

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• Small Work Requests
• Enhancements
• New work
• Advice over 30 minutes
• Quick investigations
• Maximum of 7 days (SIMS)
• Yearly quota allowance
• Work prioritised by the Business Prioritisation
  Meeting

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Attendees Director of Student Admin
(Chair) Acting Director of CSA Operations Manager
CSA Counter Services Manager CSA Senior Asst
Registrar, RDSO Asst Registrar, RDSO Project
Manager, Space Mgt/OLR UG Admissions
Officer School Reps (Taught and Research) Other
staff as agreed by Chair SIMS Manager Service
Leader Functional Team

• Terms of Reference
• Tracking progress with existing prioritised
  work requests
• Review and prioritise any new small work
  requests received
• Confirm the top 5 priority order
• Advise ISS of any new priorities likely to
  arise in next month
• Annually - review and agree the quota for
  the following year

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Small Works Request Process (Part 1)
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Small Works Request Process (Part 2)
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• HEAT Self Service
• Enables direct recording of requests/issues
• Guides you through the information required
• Gives us more relevant information
• Results in quicker resolution for you
• Access can be gained using
• http//heatselfservice.leeds.ac.uk
• SIMS Website Improving Banner page
• http//www.leeds.ac.uk/infosystems/sims/improvingb
  anner/improvingbanner.html

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Home Page
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Closed Calls
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• Student Systems Development Programme
• Hilary Swann
• SIMS Manager

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• HESA Student Return 2008
• Student information collected
• Submit our return in August 2008 (financial
  penalties)
• HE league tables
• Upgrade to Syllabus Plus 2007
• User training February 2008
• Improve the Universitys Online Accommodation
  Booking system in time for the 2008 intake
• Better website goes live November 2007
• Speed up allocation of places
• Speed up acceptance of places

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• Question Time / Tea, Coffee and Cakes
• Dr Clive Souter, Banner Super User Group Chairman

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• Thank you very much for all your Banner Super
  User work throughout the year!