NEW CONSTRUCTION SERVICES ISSUES BREAKOUT SESSION

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NEW CONSTRUCTION SERVICES ISSUES BREAKOUT
SESSION 145 PM TO 230 PM
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New Construction Services Issues SessionAgenda
Discussion Leaders
Jerry Cash - REP Relations Manager Welcome,
Introductions Session Facilitator Ricky Eads
- Asset Investment Strategy Manager New
Construction Line Extension Strategies
Policies Rocky Rhodes - New Construction
Management Center Supervisor NCMC Contact
Numbers, Hours of Operation, Process for
Establishing New Move In or Premise (ESI ID)
Process for Requesting New UG or Large C I
Services Joe Bilbo- Distribution Project
Management Design Manager Processes for New
Construction Utility Design, Project Management
Related Cost Estimates Tim Tekell City
Inspection Correspondence Supervisor Processes
for City Inspections, Contact numbers, Hours of
Operation, Historical Usage Requests Letters of
of Authorization Questions Answers Session
with Panel
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New Construction Management Center Hours of
Operation Phone Numbers
New Construction Mgmt. Center (NCMC).888-222-80
45 Monday-Friday, 700 AM - 700 PM Saturday
800 AM Noon Fax Number 888-222-9716 E-mail
c3ncmc_at_oncorgroup.com
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Process for New Construction Move In - which
requires New Meter Set new ESI ID ( premise)
( example applies when no new construction is
required, market rules allow the TDSP up to 7
days )
Builder/customer calls REP For Move In ( new
premise Is required) Allow 48 hours for premise
to be registered At ERCOT
REP submits Move In to ERCOT (should be same day
depending on REP)
ERCOT processes Move In sends by EDI to
Oncor (estimate of 2 days)
Oncor sets meter energy flows (3 to 5 days)
max. 7 days Oncor notifies ERCOT with EDI
ERCOT confirms order worked sends EDI notice to
REP (estimate- 2 days)
Oncor processes request (same day)
REP starts billing customer for electric
service ( depends on REP)
Note When new construction is required, market
allows TDSP up to 90 days. However,
actual time is negotiated with the assigned Oncor
Project Manager.
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Request for New UG Electric or Large Overhead C/I
Service Lateral Installation(does not include
meter set)
Builder/Customer calls either
Oncor New Construction Management Center
Competitive Retailer (CR)
OR
Oncor processes request
CR submits request to Oncor
Oncor installs service (no meter)
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New Construction Management Center TIPS for New
ESI ID (premise)
Information required to establish a new ESI ID
(premise)

• Name of town
• 911 Address (where 911 service is established)
• Additional Descriptors ( i e, shop, well,
  shop, garage, shed)
• Is premise located inside or outside city
  limits
• Correct Zip Code
• Service type (temporary pole, permanent
  non-residential
• permanent residential)
• Directions (required if premise is located
  outside of city limits)
• Name of sub- division (if applicable)
• MAPSCO number (if in area served by a MAPSCO)

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City Inspection VerificationPhone Numbers

• City Inspection Verification Number REP
  Business Support Line (CR/REPs password is
  required).....888-313-6934
• Follow options to inspections, enter last 7
  digits of ESI ID
• for inspection status.
• City Inspection Number Verification Number For
  builders, developers consumers
  ..888-313-6862
• Follow options to inspections, enter last
  7 digits of ESI ID
• for inspection status.

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Correspondence Customer Care Center Numbers
Hours

• Correspondence Center
• Historical Usage Requests Inquiries on Letters
  of Authorization
• Use REP Business Support Line (CR/ REP
  password is required)- Call.. 888-
  313- 6934
• Fax historical usage requests LOAs .1- 800-
  666- 3406
• Send LOA requests to contactcenter_at_oncorgroup.com
• Customer Care Center
• Hours of Operation - Monday - Friday 800 AM -
  500 PM
• Option 3 REP Outage Reporting- Call..888- 313-
  4747
• Option 3 REP Service Requests- Call...888- 313-
  6862

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Questions Answers

• Q. How do I find out who is assigned to my new
  project or its area?
• A.
• Q. Will the new construction cost me or my
  customer any ?
• A.
• Others ???????????????
• Thank you for your participation this afternoon!