Title: EFQM Excellence Model
1EFQM Excellence Model Levels of
ExcellenceLearning Edge - July 05
2Agenda
- The EFQM Model reflected in Levels of Excellence
- Examples of improving results/performance from
R4E projects - Examples of improving results/performance from C2E
3EFQM Levels of Excellence Overview
Based on the full EFQM model
75 page submission in English
Team of 4 - 8 International Assessors
Consensus and full Site Visit
Enhanced Feedback
EQA
Recognition at around 600 points
Based on the full EFQM Model
50 page structured submission in the
local language or via workshop approach
3 - 5 Assessors
Consensus and basic Site Visit
Feedback Report at criteria level
Recognition at 400 points
Based on the 9 criteria of the EFQM Model
12 page SA summary improvement plan
Committed to Excellence
Two stage process, assessment and site
visit
Supported by one Validator
Recognition based on implementation of
an improvement plan (no points)
4Main Objectives of the scheme
- Provide clear milestones on the journey to
Excellence - Maximise the number of organisations applying the
fundamental concepts principles of the EFQM
Excellence Model - Provide practical products and services that help
organisations improve - Provide consistent, European-wide recognition
delivered by EFQM its National Partners
5Common features of all Levels
2. Delivered to a common standard
AND
6Common features of all Levels
3. Based on the Model RADAR
7The Model R4E
- The EFQM Excellence Model is reflected in the
Recognised for Excellence process as follows
- Assessment against the 32 criterion parts RADAR
- Written feedback against the 9 criterion parts
- Must score above 400 points after a site visit to
be successful
8Examples of R4E Improving results/performance 1
- Public Sector Organisation - UK
- Our assessment was good for Key Performance
Indicators but low for others - Assessment showed that although highly focused on
all Stakeholders in our approaches, measurement
was not being undertaken to reinforce this - Measuring in all areas and getting good feedback
will help us with our image and ensure we are
focusing on the right areas for stakeholders
9Examples of R4E Improving results/performance 2
- 2. Production Company - Poland
- Preparing for the assessment was motivating for
our people and that increased satisfaction, which
in turn has an impact on production - The process for R4E asks organisations to look at
and describe their processes, at the same time he
highlighted improvement opportunities for us - Achieving R4E increased our standing prestige
in the context of EU integration and as a group
of well managed European organisations
10Examples of R4E Improving results/performance
- Telecom Services - Various
- Assessment highlighted gaps in Assessment and
Review of processes - Projects were set up to review performance
including benchmarking - Improvements in process performance led to
improved Key Performance Results
11The Model C2E
- The EFQM Excellence Model is reflected in the
Committed to Excellence process as follows
- Assessment against the 9 criterion parts
- Validation of improvements using RADAR
- Written feedback for each improvement action
- All three improvements must pass a profile to be
successful
12The C2E Process
internal
performance
time
Analysis Action Plan
Execution Follow-up of Action Plan
Site visit 1 day
Version 1 12 pages
external
Version 2 12 pages
6 9 months
13Examples of C2E Improving results/performance 1
- Service Company - Spain
- Action - to develop a set of job specific
training plans and evaluation - Improvement understanding the current state and
implementing training and development to cover
gaps - Impact on Results improved people satisfaction
and improved performance because people are
better equipped to deliver targets
14Examples of C2E Improving results/performance 2
- 2. Telecoms Company Czech Republic
- Action Develop and deliver a Data Roadshow
- Improvement Communicate to the companies people
on a wide basis regarding products and services
available - Impact on Results improved people satisfaction
because they had access to people through the
Roadshow they didnt normally see. Improved Key
performance results because of increased sales.
15Examples of C2E Improving results/performance 2
- 3. Government Organisation - Belgium
- Action Develop a performance Management System
- Improvement Changes in reporting mean
quantitative and qualitative measures now
required - Impact on Results improvement in business
planning leading to improved overall management
of the organisation and consequently on
performance results
16General Benefits of applying the Model through C2E
- Identification of Organisations strengths and
areas for improvement assessed against the most
widely used management framework - Structured process for identifying, prioritising,
documenting and implementing improvement activity - Feedback from external Validator on the
implementation of the projects - Where successful, recognition (logos,
certificates, database entry and newsletter
mention)
17General Benefits of applying the Model through R4E
- External identification/validation of your
Organisations strengths, areas for improvement
score profile by fully trained assessors using a
proven management framework - Written feedback helping you to improve the
quality of input to your business planning
process - Where successful, recognition (logos,
certificates, database entry newsletter mention)
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