EXCELLENCE MODEL

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EXCELLENCE MODEL
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• Organizations everywhere are seeking to improve
  their performance and really excellent ones can
  demostrate outstanding results.
• In all of this there is a series of quality
  chains of customer and supplier.
• The concept of internal and external
  customer/suppliers forms the core of a TOTAL
  QUALITY approach and the basis of a business
  excellence

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• Bussiness excellence, like quality has to be
  managed, it must be involve everyone in the
  process.
• The price of quality is the continual examination
  of the requirements and our ability to meet
  them.
• The benefits of making sure the requierements
  every time, every stage are truly enourmous in
  terms of cost, productivity, competitiveness and
  performance.

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• At every supplier-customer interface resides a
  transformation process and every single task
  throughout an organitation may be viewed as a
  process.

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• The EFQM (european foundation for quality
  management) EXCELLENCE MODEL, recognizes that the
  processes are the means by which a company or
  organization releases the talents of its people
  to produce results-peformance.
• Improvement in the performance can be achivement
  only by improving the porcesses by involving the
  people.

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VALUE CHAIN

• The principle of the full Excellence Model is
  based on a value chain.
• This start with PolicyStrategy (organization
  vision, mision, objetives, targets) and has to be
  linked to a Balanced Set of Metrics which can be
  provided by the 4 results areas of the Excellent
  Model (customer results, people results, society
  results and key performance results)

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• CUTOMER RESULTS
• - Customer satisfaction is the very high level of
  repeat bussines
• PEOPLE RESULTS
• - People satisfaction (training and developing)
• SOCIETY RESULTS
• - Enviromental management and care
• KEY PRFORMANCE RESULTS
• - Financial indicators

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Building Excellence-Value Adding Processes
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Building Excellence-Process examples
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• The value chain construct links policy and
  strategy with results, not only through processes
  but also through the organizations people and
  its partnership and resources.