MTAC Work Group

1

• MTAC Work Group 82
• Parcel Delivery Performance
• Measurement Effectiveness

2
Parcel Select Performance

• Desired Results Submitted to MTAC Leadership
  Committee
• 1. Understand the operations and procedures that
  affect delivery performance measurement.
• 2. Identify issues impact delivery performance
  measurement effectiveness.
• 3. Rank items identified based on impact on
  measurement effectiveness.
• 4. Issue recommendations.
• 5. Review processes for measurement use in
  service improvement.

3
Parcel Select Performance

• Work Group Status
• Hiatus due to peak mailing season for packages.
• Data Warehouse delays impacting new report
  availability.
• Working with existing data sources as interim
  solution.
• Developing new quality metrics and reports in
  existing data systems.

4
Parcel Select Performance

• Work Group Status - continued
• Key Meeting Planned for Feb 24th
• Review available internal USPS reports.
• Review EDW reports that will be available.
• Discuss process for sharing performance data to
  improve service.
• Discuss how to integrate the iBSN network into
  the performance improvement process.
• Expectation that clear deliverables and process
  will result from this meeting.
• Goal is that processes and metrics will be in
  place for Fall mailing season.

5
Parcel Select Performance

• Questions?