CIC

1
MAIL IRREGULARITY REPORTING MTAC
Meeting February 5, 2004
2
Where Are We At ?

• Informal pilot test June 2001
• System enhancements
• Pilot test of three sites April 2003
• Limited Software modifications
• Expanded Pilot October 1 November 21, 2003
• Major Software modifications

3
Who?

• PDCs BMCs
• Portland OR New Jersey NJ
• Reno NV St Louis MO
• Daytona Beach FL Greensboro NC
• Florence SC Minneapolis MN
• New Orleans LA
• Monmouth NJ DDUs
• Brockton MA Pewaukee WI
• Milwaukee WI Wauwatosa WI
• Richmond VA Sussex WI

4
Where Are We At ?

• Expanded Pilot October 1 November 21, 2003
• 569 Reports Listing 956 Errors
• Majority of Errors Found in Bundle/Package
• 549 Errors 57
• 479 Reports Routed to BMEUs for Resolution
• 287 60 Resolved
• 192 40 Not Resolved
• 111 - 58 of Non-Resolution
• Could Not Locate Origin Point of Mail
• 93 of the 111 84 Due to Company Permits

5
Contact Us For a Copy of the Pilot
Report Patrick.J.Killeen_at_usps.gov Susan.F.Redman
_at_usps.gov
6
Findings

• As a Result of Pilot Tests
• Improved Data Collection Process
• Revamp Data Entry Interface
• Revamp Resolution Interface for the Business Mail
  Entry Unit (BMEU)
• Interface Issues with Data Exchange Between
  PostalOne! and the Business Service Network (BSN)
• Improved Report Features

7
Timelines

• Conduct Pilot October 1 November 21, 2003
• Evaluation Feedback December 2003
• Software Modifications December 2003 March
  2004
• Software will also be re-implemented in J2EE
• National Training Deployed April May 2004
• National Implementation - June 2004

8
MAIL IRREGULARITY FEEDBACK PROCESS WORK
GROUP MTAC WORK GROUP 55 PROJECTED SUNSET
DATE AUGUST 2004
9
QUESTIONS ?