CIC

1
Electronic Mail Improvement Reporting
(eMIR) MTAC Meeting August 4, 2004
2
Where Are We At ?

• PostalOne! and the MTAC Mail Improvement Work
  Group Created a Web Base 3749 Report Process
• Informal pilot test June 2001
• System enhancements
• Pilot test of three sites April 2003
• Limited Software modifications
• National Pilot October- November 2003
• Major system modifications

3
What Are The Next Steps ?

• Deploy National Training Program
• Area Road Shows
• Power Point Presentation
• Training Video
• User Guide
• Web-based Training
• Communications
• Stand-up Talk
• Postal Vision
• Postal Link
• Area Updates

4
What Are The Next Steps ?

• Conduct Deployment Test of System
• Data Collection and Data Entry
• Ensure that the Data Collection Process
  Facilitates the Improved Data Entry Interface
• Issue Status and Resolution Management
• Test the BMEU Issue Status Tracking and Customer
  Contact Interface
• PostalOne! / BSN Data Exchange
• Test the System to System Data Exchange
• Test Resolution Process
• Ensure that the Resolution Process meets
  expectations

5
When Where? (Deployment Test)

• Entrance Meetings Training Aug 2004
• Kick-off Data Entry Sep 7, 2004
• 6 BMCs
• 6 PDCs
• Kick-off Resolution Sep 7, 2004
• BSN BMEUs
• Mail Owner/Preparer Sessions TBA
• Conclude test Oct 1, 2004
• Daily Telecons Evaluations Sep 2004
• Deploy Program (Phased by Area) Oct 2004

6
Who?

• PDCs BMCs
• Portland OR New Jersey NJ
• New Orleans LA St Louis Mo
• Brockton MA Greensboro NC
• Reno NV Minneapolis MN
• Sacramento CA Memphis TN
• Dulles VA Los Angeles CA

7
Deployment Timelines

• Conduct Deployment Test September 2004
• Evaluation Feedback (Ongoing) September 2004
• Deploy Training August - September 2004
• National Implementation (Phased) Oct 2004

8
QUESTIONS ?