Dealing with difficult people

1
Dealing with difficult people

• Speech8
• Objective Effective Use of Visual Aids

2
Who are difficult people ?

• People who dont behave as expected
• Difficult people ignore conversational mores
• They act as if they are exempt from all rules
• They are a test of your patience

3
What are they like the bully
4
The Know-it-all
5
The Angel
6
The Quiet one
7

• So what can we do ?

8
When dealing with people, remember you are not
dealing with creatures of logic, but with
creatures of emotion, creatures bristling with
prejudice, and motivated by pride and vanity
Dale Carnegie

• Dont change the other person. Change your
  response.
• Lower your voice. Use I messages.
• Be polite and assertive. Needlessly fighting a
  jerk makes you one.
• Know when its time to distance yourself
• Hone your negotiation skills. Try to reach a
  win-win conclusion in conflicts.