Home Language Service in emergency in Asia Pacific Country

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Home Language Servicein emergency in Asia
Pacific Country

• Vice chairman of APT SG
• Joon Won Lee
• leejw_at_andong.ac.kr

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Contents

• 1. Introduction
• 2. Foreign language services in Korea
• 3. Foreign language services in other country
• 4. Numbering scheme for special service in Korea
• 5. Service Model
• 6. Conclusion

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1. Introduction

• 1.1 Background
• 1.2 Objectives
• 1.3 Scope

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1.1 Background

• When traveling to foreign country, sometimes
  there is a need of the urgent/emergency
  assistance
• But unable to communication with local people
  mainly due to language problem
• One of the main functions of the
  telecommunications is to provide the help
  function

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1.2 Objectives

• The syudy of the basic concepts of the home
  language services in foreign country
• The suggestion of the easy way of to use the
  service
• The suggestion of the home language service
  methods

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1.3 Scope

• Analysis of home language services in
  Asia-Pacific region
• Investigation of the easy way of using the
  number
• Investigation of the several implementation
  methods suitable to each country

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2. Foreign language services in Korea

• 2.1 Police Station
• 2.2 Emergency Center
• 2.3 BBB (Before Babel Bridge)
• 2.4 Pickup Phone
• 2.5 Dacom
• 2.6 I-trans
• 2.7 Teletrans
• 2.8 K-Business
• 2.9 Comparison analysis

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2.1 Police Station

• Police interpretation
• 112 Police number (Police department)
• The police push the interpretation button
• Connect interpretation center
• A call 3 person connect

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2.1 Police Station

• Police interpretation

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2.2 Emergency Center

• Emergency interpretation
• 119 Rescue number (Fire station)
• Push interpretation button
• Connect to interpretation center
• Interpretation center connect a hospital

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2.2 Emergency Center

• Emergency interpretation

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2.2 Emergency Center
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2.3 BBB (Before Babel Bridge)

• BBB (Before Babel Bridge)
• Many Koreans cannot speak foreign language
• This translation service is provided by the Korea
  BBB network system that has been established for
  the first in the world
• A group of more then two thousand volunteers will
  provide with 17 different language service using
  cellular phones

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2.3 BBB (Before Babel Bridge)

• BBB (Before Babel Bridge) using card
• Send in an application and take the BBB card
• Volunteer The interpreter is a volunteer
• The volunteer phone number is written on the card
  who can speak mother language

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2.3 BBB (Before Babel Bridge)

• BBB (Before Babel Brigade) 1588-5644
• 1588-5644 is the BBB center number
• Select mother language number
• The system make ARS
• Select mother language number then call volunteer

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2.4 Pickup Phone

• Pickup-Phone (http//www.pickupphone.co.kr)
• Use interpretation phone and interpretation
  router
• Push the interpretation button then connect
  interpretation center
• This service is used during the 2002 Korea-Japan
  world cup period
• Yellow cap or rescue car take this phone and
  service
• But now is of no utility value. Because low
  interpreter service

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2.4 Pickup Phone

• Pickup-phone

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2.5 Dacom

• Dacom (http//www.telecity.co.kr)
• The basic is the pickup phone service
• But this service supply to recording service
• So conference, business person use this service
• But service language is just Japanese, English,
  and Chinese

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2.5 Dacom

• Dacom

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2.6 I-trans

• I-trans (http//itrans.co.kr)
• Proposal to interpretation center (Date, Time,
  language)
• Make a promise want date, time, language
• Connect to interpretation center (Date, Time,
  language)
• A call 3 person connect

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2.6 I-trans

• I-trans

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2.7 Teletrans

• Teletrans (http//teletrans.co.kr)
• 1544-7889
• Basic model to 3 person connect

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2.8 K-Business

• K-Business (http//koreabusiness.co.kr)
• 3 person connect

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2.9 Comparison analysis
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3. Foreign language service in other country

• 3.1 USA
• 3.2 Australia
• 3.3 Thailand
• 3.4 New Zealand

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3.1 USA

• USA
• LA hospital staff Can speak Korean
• The staff is a Korean living in USA
• The service for non English native speaker

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3.2 Australia

• Australia
• The staff is a Korean living in Australia
• The service for non English speaker
• 3 person connect
• 000 urgency / emergency
• 13 14 50 translation / interpretation
• 013 guidance of phone number

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3.3 Thailand

• Thailand
• Samitibet hospital staff Can speak Korean
• The staff is a Korean students studying in
  Thailand
• Just urban hospital supply this service

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3.4 New Zealand

• New Zealand
• Use Language Line service
• 3 person connect
• This service type like a Korea

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4. Numbering scheme for special services in
Korea

• 4.1 080 Service
• 4.2 1588 Service
• 4.3 060, 700 Service
• 4.4 112,119

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4.1 080 Service

• 080 Service is free call (like 800 in USA)
• For example, the Japanese visit Korea he can use
  urgent/emergency service. He can use home
  language service donor 080 service
• We can use 080(Service number)-81(National
  code)-119(Emergency number) or 080-81-911

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4.2 Representative nember

• Representative number 1588, 1544, 1599
• The representative number is used for company
• - Airlines1599-2001, Bank etc.
• Cost 50100 won/3 minute
• Easy to remeber

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4.3 060, 700 Service

• 060 and 700 Service is a supplement service
  number
• This service supply information service providers
  
• - fortune-telling, amusement, music and etc
• But the cost is so expensive

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5. Service model

• 5.1 Basic model
• 5.2 Arrangement interpreter
• 5.3 Connection to embassy
• 5.4 Connection to mother country

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5.1 Basic model
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5.2 Arrangement interpreter

• 3 person connect
• Sender and interpreter and recipient
• Basic model
• Interpreter is important
• Number of interpretation service is small

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5.2 Arrangement interpreter
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5.3 Connection to embassy

• Call a embassy
• Push the country number (ex. Korea 82)
• Connect embassy staff
• The embassy phone number is long
• Embassy is busy

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5.3 Connection to embassy
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5.4 Connection to mother country

• Push the emergency button or main number
• Main number use home language service number
• Enter mother country number (ex. Korea 82)
• Connect to mother country
• Use GPS (Global Positioning System)

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5.4 Connection to mother country
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6. conclusion

• 6.1 Issues
• 6.2 Suggestions
• 6.3 Unified Service Number
• 6.4 Implementation way

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6.1 Issues

• Feels the Needs of the home languages services in
  the emergency in the foreign country
• Languages services are provided in different
  organizations
• By police, By travel authorities etc
• Languages services are provided by different way
• Different numbers and way
• Feel difficulties when using

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6.2 Suggestions

• Recommends to provide the home language service
  by Telecommunication authorities
• Recommends to use the unified number within the
  AP region
• Using the country code
• Easy to remember
• Shows the implementation way

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6.3 Unified Service number (Suggestion)

• Main number Country code
• Main number
• Depends on the country
• Selected by each country
• 080 (Free), 1588 (representation number), 060,
  700
• Country code
• Unified number in APT
• Using the country code(3 digit)

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6.3 Unified Service number (Example)

• 1588 081, 1588-0081
• 1588 main number(like 1599,1544 )
• 081 country code 3 digit (ex.Japanese)
• Thai language service in Korea
• 1588-066

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6.4 Implementation way

• Select model Depends on the country
• 3 person connect, Card
• Arrangement interpreter
• Connection to embassy
• Connection to mother country