Title: Oracle Consulting: Application Solution Centers November 11, 2005
1Oracle Consulting Application Solution
CentersNovember 11, 2005
Heather Ferguson Business Development Program
Manager
2(No Transcript)
3- What is an Application Solution Center?
- Value Proposition
- Upgrade Services
- Approach and Methodology
- Tips from the Field
- Upgrade Resources
- Questions
Agenda
4What is an Application Solution Center?
The Application Solution Centers (ASC) offer
Implementation Services and Upgrade Services for
customers across Oracle's eBusiness Suite,
Enterprise and EnterpriseOne products.
Upgrade Services ( Est. 1997) Implementation
Services ( Est. 1999 )
Application Solution Center
5Where are the NA Solution Centers?
Toronto
Chicago
Teaneck
Pleasanton
Atlanta
6What we bring to the table
- Unparalleled Expertise
- 600 successful upgrades and 300 successful
implementations - Ability to leverage a pool of experienced
technical and functional resources - Standard Lab Process Repeatable and Proven
- Fixed Scope, Condensed Timeline
- Fixed Fee
- Enables Parallel Activity
- Project start-up with no dependency on technical
environment - Customer project team able to focus on more
strategic or customer specific tasks. - Vested interest in Customers success
7Value Proposition
- Implement or upgrade up to 35 faster than an all
on-site engagement - Reduce costs by up to 35
- Provide customers high-value, low-cost solutions
with rapid, predictable results.
8Upgrade Services PeopleSoft Enterprise
- Solution Center Technical Upgrade (fixed priced)
- Hosted or Remote
- Evaluation
- Compare Reports and Analysis for online database
objects - Batch Jumpstart Tier I
- Upgrade
- Upgrade to latest PeopleTools Release
- Upgrade to PeopleSoft Target Release
- Reapplication of modifications made to delivered
objects - Latest Maintenance Pack, if available, applied to
upgraded database - Onsite delivery working alongside with your
Technical resource - 30-days post-delivery support
9Upgrade Services PeopleSoft Enterprise
Extended Services
- Upgrade Planning Workshop
- PeopleSoft Application Install or Certification
- Solution Center Batch Jumpstart Tier II SQR
Upgrade - Additional Test Moves
- Move to Production Support
- Migration Services
-
10Typical Scope of Services
- Upgrade Planning Workshop
- Delta Fit/Gap Analysis
- Enterprise Application Install
- Solution Center Technical Upgrade
- Evaluation
- Compare Reports and Analysis for online database
objects - Batch Jumpstart Tier I (SQR 12 and Queries
1005) - Upgrade
- Upgrade to latest PeopleTools Release
- Upgrade to Enterprise FSCM 8.8 SP1 Application
Release - Reapplication of modifications made to delivered
objects - Latest Maintenance Pack, if available, applied to
upgraded database - Onsite delivery working alongside with your
Technical resource - 30-days post-delivery support
- Solution Center Batch Jumpstart Tier II SQR
Upgrade - Application Regression Testing Assistance
- Additional Test Moves (2 and 3)
- Move to Production Support (Allowance of 40 hrs)
- Post-Production Support
11 . . . and Global Delivery Model
- Seamless Delivery
- Common Methodology
- Single point of ownership onsite PM
- Reduced Risk
12Modifications Standard Approach
- Custom added objects
- Preserved and brought forward but are not
upgraded - Modified delivered objects
- Returned to vanilla - All delivered objects
from the new release are copied to the copy of
production - Modifications are manually reapplied
- Obsolete objects are dropped even if they have
been modified.
1330 Day Remote Support
- 20 Hours
- all issues should be reported to determine
cause - Software related
- Configuration/Setup
- Upgrade
- Data Conversion
- Other
- Once cause is determined, Upgrader will resolve
all upgrade related issues and direct you to
appropriate Oracle team for all other issues.
14Upgrade Projects
Strategy Planning
Optimize
Structure
Construct
Transition
Deploy
15Upgrade Resources
Strategy Planning
Optimize
Structure
Construct
Transition
Deploy
Strategy and Planning
Demo Install
Demo Install
Upgrade Fit-Gap
Initial Online Upgrade
Initial Online Upgrade
Batch Upgrade
Test Moves
Test Moves
Training New Release Testing
Move to Prod
Move to Prod
Updates and Fixes Change Management
Environment Management Tuning
16Upgrade Resources
Strategy Planning
Optimize
Structure
Construct
Transition
Deploy
Future Strategy
QA Prod Support
QA Prod Support
Change Mgt
Change Mgt
Environment Mgt
Environment Mgt
17Oracle Consultings Extended Services
-
- Patch ID and analysis
- Patch application
- Monitor/maintain web servers, LDAP, security
SupplementalMaintenanceServices
Off-hours, Peak Period Staff Aug support For
PSFT Enterprise
SupplementalDBA Services
- DBA Maintenance, Cloning, patching,
monitoring - Upgrades
- Implementation
Off-hours Peak Period DBA Support
SupplementalHelp Desk Services
- Troubleshoots to provide correct resolutions
- Triage to ID/resolve or transfer for break/fix
- Address functional/how-to issues
Level 2/3 Help Desk integrated with customers
existing help desk
ExtensionSupport Admin
Ongoing maintenance support for Customizations
- Reactive Triage troubleshoot
- Custom extension bug fixing
- Proactive Impact Analysis for Updates
Test Center Services
- Test Center Strategy Consulting
- Functionality Testing
- Engineering Validation Testing
- Testing automation
Comprehensive testing services
Maintenance Services for Oracle EBS provided as
part of Supplemental DBA Service
18HCM 8.9 - Tips from the field
- Top upgrade changes introduced in HCM 8.9
- Change Assistant
- Person Model
- Major Functional Enhancements
19HCM 8.9 Tips from the field
- Change Assistant
- Used to manage and automate the upgrade process
(Replaces Upgrade Assistant) - Used to manage and automate the application of
maintenance.
20HCM 8.9 Tips from the field
- Person Model
- Normalize the Person data structures
- Remove storing of a single address in 7 different
tables - Remove redundant fields in PERSONAL_DATA
- Keep one ID for a person
- Allows a person to be created without a JOB record
21HCM 8.9 - Tips from the field
- Major Functional Enhancements
- Absence Management
- Talent Acquisition Solutions
- Labor Agreement Support
- Benefits Solutions
- Time and Labor
- ePerformance
22Financials 8.9 - Tips from the field
- Financials 8.9
- Upgrade Scripts due out soon!
- Changes to Upgrade method
- Vanilla compare is back
- Use of throwaway Upgrade demo (UD)
- Full compares Project compare
- Customizations applied to UD
- Copy done via datamover script
23Upgrade Resources
- Customer Connection
- Evaluate gt Plan gt Execute
- http//www.peoplesoft.com/corp/en/iou/upgrade/ent_
upgrd_resources.jsp
24Upgrade Resources
- Customer Connection
- PeopleSoft Enterprise Upgrade Resources -
Evaluate - Â
- Oracle Applications Strategy Â
- Why Upgrade to Enterprise HRMS 8.9? Â
- F/SCM 8.9 Release Value Proposition Â
- PeopleTools 8.46 Release Notes
- Upgrade Planning Best Practices Â
- Support Policy Â
- Benchmark Performance Reports
- http//www.peoplesoft.com/corp/en/iou/upgrade/ent_
upgrd_resources_evaluate.jsp
25Upgrade Resources
- Customer Connection
- PeopleSoft Enterprise Upgrade Resources Plan
- Â
- Getting Started Guide
- Hardware/Software Guides by Release Â
- Data Models
- Demo to Demo Reports for Each Application Upgrade
 - Unicode Database Sizing Â
- Supported Platforms Â
- Upgrade Planning Best Practices
- http//www.peoplesoft.com/corp/en/iou/upgrade/ent_
upgrd_resources_plan.jsp
26Upgrade Resources
- Customer Connection
- PeopleSoft Enterprise Upgrade Resources
Execute - Â
- Getting Started Guide
- Upgrade Documentation and Scripts
- Upgrade Updates and Fixes
- http//www.peoplesoft.com/corp/en/iou/upgrade/ent_
upgrd_resources_plan.jsp
27(No Transcript)
28Contact information
- heather.ferguson_at_oracle.com