MILITARY SURFACE DEPLOYMENT AND DISTRIBUTION COMMAND

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MILITARY SURFACE DEPLOYMENT AND DISTRIBUTION
COMMAND
KEY ASPECTS OF PERSONAL PROPERTY LONG TERM
STORAGE OF HHG AND POV SHIPMENTS MR. JAMES
WHITMIRE CHIEF, SOUTHEAST REGIONAL STORAGE
MANAGEMENT OFFICE SDDC SYMPOSIUM April 25 - 29,
2005
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PANELOVERVIEW

• Jim Whitmire Chief, SRSMO Moderator
  Non-Temporary Storage (NTS) Program
• Jim Jakle Chief, CRSMO Changes to NTS
  Program
• Frank Thomas SDDC Alex Global POV Contract

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NTS

• Overall Management SDDC Alex
• Ms. Dinah L. Butcher Personal Property
  Acquisition and Services Branch
• Four Regional Storage Management Offices (RSMOs)
• NRSMO/Ft Monmouth, NJ
• SRSMO/Atlanta, GA
• CRSMO/Topeka, KS
• WRSMO/Concord, CA

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FOUR REGIONAL STORAGE MANAGEMENT OFFICES (RSMOS)
(2,530) Warehouse Inspections
(138) Military Installations
(26) Military Installations
(32) Military Installations
(881) Warehouses
(677) Warehouses
Ft. Monmouth, NJ N. East RSMO
Concord, CA Western RSMO
Ft. Gillem, GA S. East RSMO
Topeka, KS Central RSMO
(37) Military Installations
(43) Military Installations
(811) Warehouses
(719) Warehouses
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RSMO FUNCTIONS

• Award/administer Tenders Of Service (TOSs)
• Approve/inspect NTS/SIT storage facilities
• Evaluate loss/damage claims
• Investigate unusual occurrences/oversee
  restoration process
• Survey/evaluate ITO/TMO warehouse space
  requirements

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IMPLEMENTING FULL REPLACEMENT VALUE

• Notify Transportation Service Providers 15 July
  2005
• Rate change postmark cutoff 15 Aug 2005
• Modification to TOSs effective 1 Oct 2005
• Affects only shipments awarded on/after 1 Oct
  2005

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TRANSITION FROM THE BASIC ORDERING AGREEMENTS
(BOA) TO TENDERS OF SERVICE (TOS)
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NTS MIGRATION

• TENDERS OF SERVICE
• Non-Far Environment
• Maintains basic requirements
• Eliminates many acquisition tie-ins
• Transportation Agreement
• Industry Familiarization
• Easily modified to support mission goals

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NTS MIGRATION (CONT)

• New TOS effective 1 Nov 2004
• No changes to Statement of Work
• Same operational requirements
• Same award and ordering procedures
• TOPS transferred existing lots to new TOS
• Programming problems prevented transfer on
  target date
• Transfers accomplished with rates on file

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NTS MIGRATION (CONT)

• Performance issues governed by SDDC 15-1
• Suspensions, Ineligibilities, Terminations
• Appeal process through RSMO to SDDC Personal
  Property Director

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NTS ISSUES

• Rate Changes
• Rates can be raised or lowered monthly
• Pest Control Requirement
• Inadvertent change to TOS required commercial
  firm to administer pest control
• TOS language changed back to allow self
  administration

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NTS ISSUES

• Plasma TVs
• Follow manufacturers recommendations for storage
  and special handling
• Special facilities not authorized for storage
• Special crating must have prior approval by PPSO

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NTS ISSUES (CONT)

• TOS vs BOA Terminology
• Transportation Service Provider Contractor
• Transportation Agreement Basic Ordering
• Agreement
• Disqualifications Termination for Default
• Non Use Stop Notice
• Ineligibility Ineligibility

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NTS CONTACTS

• Central RSMO 785-861-4524
• Southeast RSMO 404-469-5923
• Western RSMO925 246-4230
• Northeast RSMO 732-532-0630

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GLOBAL POV CONTRACT(GPC)
Frank C. Thomas DCS, Passenger and Personal
Property Storage and POV Team
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GPC II

• Purpose
• GPC Shipping/Storage Overview
• New Enhancements
• Points Of Contact

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MOVEMENT OF POVs WITHIN DTSBEFORE GPC
CUSTOMERDROP OFF/PICK-UP
ORIGIN VPC
DESTINATIONVPC
LINEHAULCARRIER TO POE
Its not my fault!
TRANSFERS OF PROPERTY - 9 SDDC CONTRACTORS -
8JTMO CONTRACTOR - 1
LINEHAULCARRIER FROM POD
POE VPC
POD VPC
POE STEVEDORE
POD STEVEDORE
OCEANCARRIER
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GPC BACKGROUND

• Before GPC several contractors came together to
  accomplish movement
• Diluted chain of control and liability
• Military Claims Service recovery rate was low
• Move to improve the process
• Pilot Program 1 Nov 1994 31 Oct 1998
• GPC I Award 1 Nov 1998 31 Oct 2003
• GPC II Award 1 Nov 2003
• - Two Year Base Period
• - Three One Year Options
• - Five One Year Award Terms

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What is GPC?

• Point-to-point logistics management,
  transportation and storage service for members
  privately owned vehicles (POVs)
• Single Contractor providing global VPC service
  ranging from Turkey, Korea, Europe, Hawaii and
  CONUS
• Moves approximately 75,000 vehicles annually
• In-transit visibility
• - Real time shipment status
• - Customer Website (www.whereismypov.com)

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GPC Services

• Provides
• 40 full service vehicle processing centers
• 9 partial service centers
• 8 quality of life centers
• 5 long-term storage facilities
• 1-Hour standard processing time
• Joint Inspection (member/contractor)
• Site settlement claim processing Up to 1,000
  per
• incident
• SDDC/DoS MOU for DoS to transport
• embassy/consulate POVs, effective 1 Jul 2004

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Full Service VPCsContractor is responsible from
Origin to Destination with the exception of ocean
carrier movement
Full Service Movement of POVs from a
Contractor Operated VPC to a Contractor operated
VPC
Northeast Southeast Midwest West Coast
Puerto Rico Alaska
Hawaiian Islands Baltimore Atlanta Dallas Los
Angeles San Juan Anchorage
Oahu Harrison Charleston New Orleans QoL S.
Diego Fairbanks Norfolk Orlando
St. Louis Oakland Seattle Bene
lux England Germany Guam
Italy Spain
Turkey Chievers AB Lakenheath
Baumholder Appra Harbor Naples
Rota
Izmir Schinnen QoLs Wiesbaden
Aviano QoLs
QoL Ankara Menwith Hill Mannheim
Livorno Lisbon PQ
Incirlik AB Iceland St. Mawgan
Grafenwoehr Vicenza
Madrid Keflavik W. Ruislip
Kaiserslautern Sigonella
Seville Schweinfurt
Spangdalem Korea Boeblingen
Pusan Seoul Teagu

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Partial Service VPCsContractor has partial
responsibility from Origin to Destination with
the exception of ocean carrier movement
Partial Service Movement of POVs between a
Contractor Operated VPC and a Government
Operated VPC
Pacific Atlantic Caribbean Europe Medit
erranean/ Middle East Naha, Okinawa
Azores U.S. Virgin Islands Stavanger, Norway La
Maddalena, Italy Yokohama, Cuba Piraeus,
Greece Japan Australia Bahrain Alaska
(Remote Locations)
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GPC II Performance Data Nov 03 thru Dec 04

• POVs processed
• - 72,105 full service
• - 9,859 partial service
• - 5,220 hardlift service
• On-time performance
• - 99
• Customer Satisfaction 99
• - Excellent 155,616
• - Satisfactory 15,104
• - Unsatisfactory 279
• Claims filed
• - 2,088 Total
• - 635 from military claims office
• - 1,412 from service members
• - 41 from insurance company

• Site settlement claims
• - 6,482 claims filed
• - - Average paid per claim 169

1,951 claims complete - 1,151 paid
- 525 denied - 275
under review
Good News Story
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GPC II2004 Accomplishments

• Acts of God
• Worked through 4 hurricanes affecting the East
  coast
• Exposure to damage to POVs, VPCs and Port
  facilities
• Required coordinated movement of POVs in jeopardy
  while maintaining timely movement of other POVs
• Upgraded VPC service at NAS Keflavik, Iceland to
  Full Service Status (GO/CO) Effective 1 Oct 2004
• Participated in Homeport/Unit Moves
• 10 Naval Vessel Change of Homeport Movements
  1,562 POVs
• 2 Army Unit Movements 251

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GPC IINew Contractor Services

• Contractor agreement with Interstate Batteries to
  purchase replacement batteries for members at
  reduced cost
• Contractor agreement with Sears Auto Centers to
  provide
• Free oil change and lube for POVs removed from
• storage under the GPC (up to 20)
• National discount (7) for all POV repair costs
  for
• POVs moving/stored under GPC

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Summary

• Excellent Customer Service
• Single Source Contractor for Seamless Movement
• Performance Incentives
• In Transit Visibility Available
  www.whereismypov.com

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POINTS OF CONTACT

• Team Leader Storage and POV Team
• 703-428-3277/3278
• SDDCs Storage and POV Team
• 703-428-3277/3278
• SDDC Web Site www.sddc.army.mil/personalprope
  rty/vehicles

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• QUESTIONS?