What is listening

1
What is listening?

• cut and paste from these slides to make your own
  presentation (references can be found on the last
  slide)

2
Defining listening

• Ask the questions
• What does it feel like to really listen to
  someone else?
• What does it feel like when someone really
  listens to you?
• Burley-Allen, M (1995)

3
What is listening?

• Taking in information from speakers, other people
  or our-selves, while remaining non-judgemental
  and empathetic
• Acknowledging the talker in a way that invites
  the communication to continue
• Providing limited, but encouraging, input to the
  talkers response, carrying the persons idea one
  step forward
• Burley-Allen, M (1995)

4
What is listening?

• Receptive Receiving what the speaker actually
  says
• Constructive Constructing and representing
  meaning
• Collaborative Negotiating meaning with the
  speaker and responding
• Transformative Creating meaning through
  involvement, imagination and empathy
• Rost, M (2002)

5
What is listening?

• Receiving information through your ears (and
  eyes)
• Giving meaning to that information
• Deciding what you think (or feel) about that
  information
• Responding to what you hear
• Bonet, D (2001)

6
What is listening?

• To listen fully means to pay close attention to
  what is being said beneath the words. You listen
  not only to the music, but to the essence of
  the person speaking. You listen not only for what
  someone knows, but for what he or she is. Ears
  operate at the speed of sound, which is far
  slower than the speed of light the eyes take in.
  Generative listening is the art of developing
  deeper silences in yourself, so you can slow our
  minds hearing to your ears natural speed, and
  hear beneath the words to their meaning.
• Peter Senge.

7
References

• Bonet, D (2001) The Business of Listening, 3rd
  Edition, Thomson
• Burley-Allen, M (1995) Listening the Forgotten
  Skill, John Wiley Sons Inc, Page 3.
• Rost, M (2002), Teaching and Researching
  Listening, Pearson Education.
• Senge, Peter Senior Lecturer at the Massachusetts
  Institute of Technology.