Listening Notes

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ListeningNotes
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Difference between hearing listening

• Hearing - automatic reaction of the senses and
  nervous system.
• Listening - Understanding what was said takes
  effort

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Americans are poor listeners

• Studies show that, on average, we only remember
  ____ of what we hear.

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Why we remember so little.

• We forget, ignore, distort, or misunderstand the
  majority of incoming messages.

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One problem with listening...

• RATE GAP
• People speak 120 -180 words per minute
• Listen 6 times faster

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Listening Spare Time

• Thinking time created by the ability to listen
  faster than people speak.

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We listen carefully to things that are important
to us

• EX. A 911 operator compared to chatting with
  your friend.

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Selective Listening

• We hear what we want to hear and tune out what we
  dont.

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• The Japanese Economy
• Bill Engvall
• ..\My Music\Unknown Artist\Unknown Album
  (9-7-2005 10-59-05 AM)\06 Track 6.wma

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4 ways to listen.
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Appreciative Listening

• Most basic listening style
• Enjoying music, birds song, etc.

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Discriminate Listening

• Used when you want to single out one particular
  sound from a noisy environment.

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Empathic Listening

• Encourages people to talk freely without fear of
  embarrassment.

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Critical Listening

• Evaluating what you hear and deciding if the
  message has value.

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Quiz!!!!!!!!!!!

• 1. What is the most basic style of listening?

2. Americans on average remember ____ of what
they hear?
3. Hearing is a _____ process while listening is
a(n) ________ process.
4. Hearing what you want to hear and tuning out
the rest is called _______ listening.
5. The difference between the speed people talk
and how fast we can listen is known as what?
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7 Roadblocks to Effective Listening
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Tune out Dull Topics

• Many listeners decide early on that a topic is
  going to be boring.
• Try to listen for something you can use yourself.
  Ex. joke, idea, quote, etc.

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Faking Attention

• Its appropriate to be courteous, but sometimes
  we take good manners to the extreme.
• Speakers need you to listen to what they say, not
  just look like youre listening.

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Yielding to Distractions

• Noises or movements often can affect our
  concentration.

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Criticizing Delivery or Physical Appearance

• Some listeners become distracted by thinking
  things like,How many times has she said the word
  like?
• Remember that the content of his message is what
  counts, not his appearance.

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Jumping to Conclusions

• Personal biases may cause a listener to ask too
  many questions, interrupt too often, or try to
  pick an argument.

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Overreacting to emotional words

• People sometimes react to certain words or
  phrases that push our hot buttons.

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Interrupting

• Try to see if you spend most of your listening
  time thinking about what you want to say.

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Filters that Distort
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Education
Age
Family
Emotions
Religion
Biases
Attitude
Physical Condition
Morals
Experience
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Listening in the Workplace
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Introductions
Name?

• Remember names.
• A) Repeat name 2-3 times in the 1st conversation
• B) Relate name to something familiar
• C) Develop a determination to remember

His Name??
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• Professional Etiquette
• A) Introduce older or more powerful person to the
  other, and then the 2nd person to the first.
• EX. Mr. Johnson, Id like you to meet my sister,
  Kim. Kim, Id like you to
• meet my professor, Mr. Johnson.

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• B) If you are being introduced
• Make eye contact with the person you are meeting.
• Extend your hand in greeting.
• Make a brief comment that includes the persons
  name.
• EX. A pleasure to meet you, Mr. Smith.

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Accepting Criticism

• Although criticism hurts, keep an open mind and
  dont take things personally.
• A) Always separate your job behavior from your
  ego
• B) Look objectively for any place for improvement.

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• Although criticism often distracts us by making
  us recall the incident rather than listen,
  remember that your boss knows the situation
  cannot be erased.
• She is mainly interested in seeing future
  improvements.

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Ask for Explanations

• You may often need more information.
• A) Ask speaker something like, Would you please
  clarify that?
• B) If you suggest the speaker needs help with his
  speech, they may become offended.

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Paraphrase the Message

• Repeating a message in your own words goes a step
  beyond asking questions. EX. In other words,
  your view is.
• A) Checks accuracy of speakers message
• B) Focus on content of what was said
• rather than any feelings.

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Summarize the Message

• Goes one step beyond paraphrasing you condense
  the points into a brief comment. EX. What the
  manager said so far is
• Especially useful in situations involving
  conflict or complaints

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Write down the message

• Taking notes will
• Increase listening and you remember more.
• Increase chances you will review what has been
  said.
• Gives speaker positive feedback you thought
  enough of his speech to write it down.

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Tips for taking notes

• Be prepared. Keep pen and paper with you.
• Get it down and dont worry about neatness - you
  can recopy notes later.

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• Dont try to write everything down.
• Avoid complete sentences.
• Draw lines to connect ideas.
• Omit vowels.
• Develop your own shorthand with symbols,
  pictures, punctuation, and abbreviations.

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• EX. Glenna, lnch w/HP client, FRI 1130 _at_
  Macaronis
• Means You and Glenna have a lunch meeting with
  a Hewlett Packard Customer on Friday at 1130 am
  at Macaronis restaurant.

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Propaganda Techniques
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Testimonials

• An appeal which uses the recommendation of a
  famous or respected person.
• Examples
• According to Alf, 10-10-220 is the long distance
  company to use.
• Bill Cosby eats Jello Pudding, shouldnt you?

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False Comparison

• Comparing unlike things.
• Examples
• Since you are so good at baseball, youll be
  excellent at soccer.
• Since I got sick from McDonalds, I wont eat at
  other fast food restaurants.

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Name Calling

• Assigning a negative label without any evidence.
• Examples
• Democrats are such big spenders.
• Mark is such a loser stay away from him.

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Bandwagon

• An appeal to act a certain way because everyone
  else is.
• Examples
• All of the honest people are voting for Bush.
• Boy Scouts is the fastest growing organization in
  the country Get in the action and join today!

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Emotional Appeals

• Used to arouse emotional reactions.
• Examples
• The humane society tells a moving story about
  abuse of pets in order to raise money for their
  shelter.
• Seeing and hearing about poverty stricken
  children with no shoes or clothes.

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Stack the Deck

• To give only one side of the story.
• Examples
• Michael Jackson is a great person just look how
  successful his music is.
• Bill left his family for no reason he didnt
  even let them know where he was.

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Quiz!!!!!!!!!!!!!!!!!

• 1. How many roadblocks are there to effective
  listening?

2. What workplace skill is defined as repeating a
message in your own words?
3. Which appeal uses the recommendation of a
famous or respected person?
4. Which appeal involves assigning a negative
label without any evidence?
5. Which appeal gives only one side of the story?
Bonus What was one example we talked about
regarding emotional appeals?