Working with InterSystems

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Working with InterSystems

• Russia Symposium 2008

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InterSystems Vision
Creative Technology Partner with a PassionFor
Excellence and Customer Success

• High Performance Database, RapidDevelopment, and
  Application Connectivity

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Working with InterSystems

• Russia Symposium 2008

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InterSystems at a Glance
Revenue

• Offices in 22 countries, systems in 90 countries
• Private, no outside investors, no debt
• 1300 partners
• Consistent growth and profitability

1978
2007
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2007 Revenue by Product
15 Overall growth
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2007 Revenue by Type
Strong recurring revenue provides stability
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2007 Revenue by Customer Type
Continued focus on Application Partners
Thought-Leading Enterprises
Excluding U.S. Government
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2007 Revenue by Region
Slightly faster growth outside the U.S.
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Partnership
Working with InterSystems
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Customer Affinity Study
InterSystems ranked 3, ahead of Google (27),
Microsoft (34), IBM (37),
CMO Council Report, 2008
Brand awareness and existing relationships
havea relatively small impact on why customers
decideto work with a particular technology
vendor. Otherfactors including competence,
quality of serviceand support, and a sense of
true vendorcommitment have a greater influence
oncustomers' buying decisions.
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InterSystems Vision
Creative technology partnerwith a passion for
excellenceand customer success
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Working with InterSystems
Bringing applications to new markets
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Bringing Applications to New Markets

• World-class surgical instrument
  managementsoftware from Medical Design Systems
• Consulting provided by another partner, Oleen

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Working with InterSystems
Bringing applications to new markets
Fostering community
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Fostering Community
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Working with InterSystems
Bringing applications to new markets
Fostering community
Creating opportunities for multiple partners
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Creating Opportunities for Multiple Partners

• 10 year contract to supply integrated health
  andsocial services recordfor Guernsey
• Combines TrakCare, JAC Pharmacy, andGE PACS

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Working with InterSystems
Bringing applications to new markets
Fostering community
Creating opportunities for multiple partners
Making applications more valuable
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Making Applications More Valuable

• Creating Next GenerationConnected
  ApplicationsWith Ensemble
• Dramatically reposition company and products
• Triple revenue
• Successfully sell large chains

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Making Applications More Valuable
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In 1978
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Working with InterSystems

• Russia Symposium 2008

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Connected Enterprises
InterSystems,not separate systems
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Technology Waves
Mainframe
Periodic disruptiveinnovations
Minicomputer
PC
Increasinglyexpensive torip and replace
Internet
???
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Technology Waves
Mainframe
Minicomputer
PC
Internet
Shifting to continuous incremental improvements
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Economic Pressure

• Increases the need for rapid incremental
  improvement
• Drives demand for connected systems
• Enables leading edge companies to increase their
  lead

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Software for Connected Enterprises
Caché
High-PerformanceObject Database
Rapidly create and deployapplications that run
lightning-fast,scale to many thousands of
users,and require minimal hardware
andadministration
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Caché Releases
Caché 2007.1
Released June 2007
Caché 2008.1
Released March 2008
Caché 2008.2
Field Test
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Strategic Product Focus
Performance and Scalability
Rapid Application Development
Reliability, Availability Manageability
Security
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Caché 2008.2Performance and Scalability

• Improved object performance and reduced
  contention for method dispatch and property
  access
• Multiple routine buffer sizes for more efficient
  memory usage
• Subroutine level profiler
• Binary SOAP for optimized Caché-to-Caché Web
  Services

Performance and Scalability
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Caché 2008.2Zen Enhancements

• Drag and drop
• Desktop
• Active layout
• New menus andother UI components

Rapid Application Development
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Caché 2008.2Rapid Application Development

• Zen enhancements
• Light C Binding support for inheritance and
  embedded objects
• Extended SQL support for streams
• Studio Assist enhancements

Rapid Application Development
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Caché 2008.2Shadow Performance Enhancements
Pre-fetch technology reduces latency and
provides dramatic throughput gains
Reliability, Availability Manageability
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Caché 2008.2Reliability, Availability
Manageability

• Shadow performance enhancements
• Improved National Language Support management
• Per-socket keep-alive improves robustness for
  disconnects
• New UNIX installer

Reliability, Availability Manageability
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Caché 2008.2Security

• Column-level security for SQL tables
• Super server SSL support
• Apache HTTP authentication controlled by Caché

Security
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Caché in Action

• First-to-market residential resource management
  system
• Demands low data impedance in real time
  analytical environment

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Identity Management
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Identity Management
Traditional Approach

• Specialized data structures used for all
  processing
• Periodic synchronization with database

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Identity ManagementChallenges of Traditional
Approach

• Scalability limited by memory
• Synchronization and integrity issues with
  multiple copies of data
• Difficult to construct multi-server configurations

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Identity Management
InterSystems Approach

• Advanced indexing and matching capabilities
  provided as part of database engine
• Ensemble capabilities available for connectivity
  and workflow requirements

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Identity ManagementAdvantages of InterSystems
Approach

• Easy to embed in applications
• High performance with no memory-bound
  scalability limits
• Single format for data eliminates synchronization
• Supports distributed database configurations
• Fully SQL enabled

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Identity Management Status

• Working with early adopters
• Product / packaging / pricing decisions not yet
  finalized

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Software for Connected Enterprises
Ensemble
Rapid IntegrationPlatform
Caché
Dramatically cut the time and costof linking
applications, services,processes, and people to
transformorganizations into real-time,
connected enterprises.
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Ensemble Growth

• Installed systemsdoubled in 2007
• Systems in 39countries on6 continents

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KLAS 1 Rated Again
Ensemble 1 In

• Product quality rating
• Delivery of new technology
• Quality of training
• Moneys worth
• Overall satisfaction with vendor / product

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Ensemble Customer Comments
Our relationship with InterSystems is perfect.
When I need them, they answer the phone and they
answer my questions or help me out.
The hands-on support is a great strength of
InterSystems. When we are setting things up, they
actually send people to the site to work with us
and help us.
Ensemble is really a unique technology. It is
like Caché on steroids.
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Ensemble Customer Comments
It has been exciting working with this product.
We can think of a million things to do with this
product but we just have not had the time.
We are maybe going on three years with this
product and we have never had any downtime
related to bad software or anything with
InterSystems. Actually, there has been no
downtime at all, other than our scheduled
maintenance. It is extremely reliable.
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Ensemble Customer Comments
I am absolutely thrilled with this product.
InterSystems has really created an excellent
interface engine solution. We previously had
another solution here but were struggling trying
to get some specific things accomplished, so I
took a look at the Ensemble product. It is just
so user-friendly. I now have over 70 interfaces
that I am processing through this engine.
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Ensemble _at_ Tenet

• Enterprise-wide integration solution for 54
  hospitals across the US
• 1700 interfaces
• Selected Ensemble after unsuccessful project to
  migrate to alternate integration technology

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Ensemble Replacements
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Ensemble Releases
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Ensemble 2008.1Reusable Sub-Transformations

• Sub-transformations (e.g. for particular HL7
  message segments) can be defined once and reused
• Enhances productivity and consistency

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Ensemble 2008.1System Monitoring

• New monitor page provides concise view of system
  status
• Windows Management Instrumentation (WMI) support

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Ensemble 2008.1Sequence Manager
Source

• Specialized configurable business process to
  ensure HL7 messages are processed in order
• Simplifies usage of complex multi route
  topologies

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Evolution of Ensemble Usage
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ForHealth Technologies

• Implements flexible, best-practices I.V. room
  workflow to eliminate wrong drug medication
  errors
• Based on Ensemble workflow and dashboard
  technologies

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Software for Connected Enterprises
HealthShare
Health InformationNetwork Platform
Ensemble
First comprehensive solution forbuilding
electronic health recordsto share clinical data
acrossmultiple organizations on aregional or
national basis
Caché
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HealthShare
1 Platform For Regional / National EHR
ClinicalSystems
EdgeCache
Gateway
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Regional Health Information Organizations
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New York eHealth Collaborative
Federally funded project to demonstrateinteropera
bility across RHIOs
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HealthShare in Sweden

• New five-year project to shareclinical
  information across publicand private sector
  providers
• First nationwide HealthShareproject
• Partnered with TietoEnator, oneof the largest IT
  servicescompanies in Europe

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Software for Connected Enterprises
TrakCare
Patient-Centric HealthcareInformation System
HealthShare
Advanced Web-based, patient-centric healthcare
informationsystem that rapidly
deliversElectronic Patient Record benefits
Ensemble
Caché
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TrakCare

• Comprehensive solution with EPR at the core
• Built from inception for the international
  marketplace
• Focused on key Latin America Asia markets

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TrakCare in Australia
Statewide community care solution for 5 million
people in Victoria
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TrakCare in Chile

• New project for largest healthservice in Chile
• Delivered on subscription basisfrom central data
  center

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Software for Connected Enterprises
DeepSee
Embedded Real-TimeBusiness Intelligence
TrakCare
Empowering decision-makers atall levels of an
organization byproviding insight at the point
ofaction
HealthShare
Ensemble
Caché
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Shifting Application Value
Automate, Monitor,Manage, ImproveBusiness
Process
AutomateBusiness Process
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Shifting Application Value

• Transaction processing increasingly commoditized
• Most important processes already automated
• Multiple adequate choices
• Performance management increasingly desired
• Need to drive step change business improvements

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Real-Time Embedded BI
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Celebrating 30 Years Together
DeepSee
Creativetechnology partnerwith a passionfor
excellence andcustomer success
TrakCare
HealthShare
Ensemble
Caché
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Working with InterSystems

• Russia Symposium 2008