Sin ttulo de diapositiva

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ST Consulting Near-Shore Off-Shore Special
Projects
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About Us We are a new proposal to develop
business through Contact Centers Off-Shore and
Near-Shore, based in Argentina (Buenos Aires) and
Spain (Madrid). A young company with a different
approach when providing business solutions for
the market, where dynamics and flexibility are
essential variables. ST develops a huge network
of platforms throughout Latin America and joins
their great potential to closely interact with
customers and our experience in project start-up
and follow-through
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Our Work Our project division in the Contact
Centers and Customer Relationship Management
(CRM) deals with the development of business and
opportunities for those European and American
platforms that consider their presence in
international markets strategic and optimize the
off-shore and near-shore models to seek new
customers. We have the "Know-How" and the
strategic experience to bring new business to
those platforms that want to further develop
their current portfolio and obtain larger
profits. By including platforms in the main
countries of Latin America and Europe, we provide
a wide range of possibilities to lodge off-shore
and near-shore projects.
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Our Working Style We understand what the
business is about from the very start and put
both parties involved (platforms and customers)
in contact in a professional and transparent way
from the very first moment. Once the project has
been launched, our presence is essential as
business coordinating link to achieve
success. ST resorts to its large experience and
expertise to recommend its network platform that
best suits the business requirements. Pursuant to
the final customer guidelines, the project is
developed off-shore (Latin America) or near-shore
(Europe).
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• Services
• Our platform network has been strategically
  developed to offer a variety of services, and
  each contact center contributes with the added
  value of expertise in their relevant fields.
• Thus, ST provides solutions in the following
  areas
• Telemarketing
• Telesales
• Technical Help Desk
• Customer Service
• "Inbound" and "Outbound" Campaigns
• Bad Debts Portfolio
• Tarot
• Hotline
• Telephone Surveys
• After-Sales
• Government Administration (Citizen service,
  emergency calls)
• 90X, 80X, 080X, 18XX numbers for customer
  service and telephone information
• ... and so forth

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PROXIMITY TO DECISION MAKERS
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• As different from the so called Offshore
  outsourcing services,
• Nearshore bears several advantages
• The same European culture of computing service
• A close geographical zone
• The benefit of a single currency
• Creation of European employment

Nearshore is thus an adapted solution to answer
business concerns within the same geographical
and cultural parameters.
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As part of its platform network, ST offers links
with contact-centers in Europe and Africa, where
the geographical location and tax advantages
allow customers to have favorable costs when
doing business close to decision makers.
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• Our Network in Europa/Africa
• Málaga
• Marruecos
• Melilla
• Rumania

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OFF-SHORE
REASONS FOR INVESTING IN CALL CENTERS IN LATIN
AMERICA
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OFF-SHORE
Highly qualified human resources One of the
highest educational levels of citizens from the
main cities of Latin America since the beginning
of last century.
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Modern telecommunication infrastructure The
most important cities in Latin America have whole
connection nodes to which the most important
international carriers are interconnected, thus
enjoying multiple access routes to
telecommunication networks and achieving world
coverage through the Atlantic and Pacific optical
fibers. Besides there is also advanced
development of the Software industry and
computing services, plenty and available human
resources (programmers, technicians and
engineers), as well as suppliers and distributors
of the most important international firms in the
industry
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Internationally competitive costs The region has
significant competitive advantages concerning
the costs of the industrys main supplies
electric power, telecommunications and labor.
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Appropriate legal environment The de-regulation
of the long distance telephony segment in some
countries enables Call Center companies to get
access to different world class operators under
competitive conditions. In addition, labor laws
provide an appropriate framework for Call Center
development.
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Little time difference with main USA and Western
Europe business centers. The region has the
advantage of 1 hour minimum, 5 hour maximum time
difference with countries in America and
Europe. There is one hour difference with U.S.A
Eastern coast and 4 hour difference with the
Western coast. The difference with the European
central countries is 5 hours.
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• Our Network in LatinAmérica
• Argentina
• Chile
• Colombia
• Ecuador
• México
• Perú
• Uruguay
• República Dominicana

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SPECIAL PROJECTS

• IT Services
• Turn-Key Contact Center
• Platform acquisitions

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IT SERVICES

• Our Services comprise software product analysis,
• design and implementation, plus IT solutions.
• We focus on the following products and services
• Internet Projects
• Data Bases
• Application analysis, design and development
• Function and routine programming
• Large network project maintenance
• Technical Help Desk
• Assisted Operation - Local and Remote
• System Proactive Maintenance
• Development of infrastructure and base software
  solutions

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TURN-KEY CONTACT CENTER

• One of ST Consultings best specialties lies in
  its capacity to implement turn-key projects.
  The customer only brings its request and our
  consultant team is in charge of the entire
  starting-up
• Office
• Computing infrastructure
• Telecommunications
• Staff selection
• Training
• Campaign management
• Feedback
• etc...

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PLATFORM ACQUISITION
We supply all the necessary technical-legal
advice to purchase (totally or partially) contact
centers in America and Europe. Through this
service uncertainty is dramatically reduced when
carrying out searches, analysis, considerations
and reports in the platform acquisition process.
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ST INTERNACIONAL SCOPE In recent years and
thanks to advances in computing technology and
communications, the contact center market has
significantly grown in several regions all over
the world. The development of these centers to
relate with customers is also the result of an
evolution of the role played by customers in ST
business development strategy. Two important
trends have developed in the sector recently. On
the one hand Call Center outsourcing and on the
other off-shoring. The latter is still at a
start if we compare the proportion between work
positions abroad and those at company
headquarters. However, in the mid-term it may
turn to be significant, mainly in destination
countries.
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BUSINESS OPPORTUNITIES There is a significant
number of domestic companies, with large
experience in the field, which can offer their
services to new customers and businesses. Given
the Call Center service process and the
competitive costs in Latin America, it is
possible to build platforms to provide business
tools for both domestic and foreign
companies. The region features a valid offer for
"off-shoring", since it has high quality
management and skilled human resources whose
cultural background matches that of the
potential service users in the destination
countries. That is precisely the extraordinary
added value of ST Consulting, which links
platforms and customers, with great
professionalism and business vision as its main
goals to achieve success.