IT1001: EGovernment

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IT1001 E-Government Information Systems

• Tutorial Session 8

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Outline

• Project Grading
• MCQs
• E-government
• IS
• Short-answered Questions
• Deadlines

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Project Grading (30)

• Content 15
• Writing Flow (5)
• Contribution Critical thinking aspects (5)
• Content Org (3)
• Appropriate use of Graphics, Charts (2)
• Website 10
• Usability Easy to use (5)
• Workability (2)
• Design Aesthetics (3)
• Demo QA - 5

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E-government

• The strategic use of ICT to transform the
• public sector
• Aims to improve
• Internal operation efficiency
• Information services delivery
• Transparency accountability
• Relationships with constituents (citizens
  businesses)
• E-Society Democracy

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E-Government Growth Model

• Horizontal Integration
• Systems integrated across different agencies
• One stop service

Source Layne Lee (2001)
Complex

• Vertical
• Integration
• Systems at
• different levels
• are interlinked (within the organization)
• More efficient

Technological Org. Complexity

• Transaction
• Services forms online
• Working database
• Supporting online transactions

• Catalogue
• Online presence
• Catalogue presentation
• Downloadable forms

Simple
Sparse
Complete
Level of Integration
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MCQ questions

• 1. The headline of todays newspaper reads The
  new e-government service involves seamless
  inter-agency collaboration in providing the
  service. Which of the following stages of
  e-government growth best describes the above
  statement?
• A. Catalogue
• B. Transaction
• C. Vertical integration
• D. Horizontal integration
• E. None of the above

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• 3. Which of the following is NOT a primary
  objective of e-government?
• A. To improve internal operation efficiency
• B. To improve financial status
• C. To improve transparency and accountability
• D. To provide better services to citizens
• E. All of the above are primary objectives of
  e-government

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Information System (IS)

• A purposefully designed system that
• brings
• Data
• IT (hardware
• software)
• Procedures
• People
• together to manage information
• important to an
• organization

m
IT (Hardware Software)
Data
INFORMATION SYSTEMS
People
Procedures
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Structure of an Organization
Plan direct overall organizations direction
Strategic Level
Top Management
Tactical Level
Middle Management
Plan control organizational units their
functioning
Knowledge Data Workers
Knowledge Level
Perform knowledge work
Operational Level
Operational Employees
Perform day-to-day operations
Sales Marketing
Manufacturing
Finance
Accounting
Human Resources
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Types of Information Systems
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Types of Information Systems
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MCQ questions

• 2. Which of the following types of information
  systems assists managers in decision making by
  providing a set of analytical and modeling tools?
• A. TPS
• B. MIS
• C. DSS
• D. Office work system
• E. None of the above

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MCQ questions

• 4. Top managers may use a(n) ________________, a
  combination of MIS and DSS, to support their
  decision making.
• A. GIS
• B. ESS
• C. Expert system
• D. GDSS
• E. TPS

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MCQ questions

• 4. Which of the following statement(s) is/are
  correct about expert systems?
• I. Afford high interactivity
• II. Aims to replace human thought process
• III. Incorporation of expert knowledge in diverse
  fields
• IV. Designed specifically for executives
• A. I only
• B. I and II only
• C. I, II, and III only
• D. I and IV only
• E. I, II, III, and IV

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Short-answered Questions

• 1. Discuss the drawbacks of e-government services
  compared to offline government services

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Some Drawbacks

• Massive organizational change within governmental
  organizations required
• Acceptance from citizens needed can be
  cultivated over time through addressing their
  needs, earning trust etc
• Security privacy issues of digitizing
  information
• Not everyone has equal access to the Internet

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Short-answered Questions

• 2. Provide an example of an information system
  that you have used in NUS.
• Describe the information activities performed by
  the information system (i.e., in term of
  information acquisition, processing,
  presentation, etc.)
• Explain how it has helped you as a student.

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IS Information (Lecture Notes 8.2 slide no.8)

• Acquisition
• Process of capturing data about an important
  event of the organization
• E.g., capturing POS data in a supermarket
• Processing
• An activity that manipulates organizes
  information to add values to it
• E.g., generating total for everyday sales
• Storage Retrieval
• Systematic accumulation of data for later use
• E.g., storing all the sales data for later
  retrieval
• Presentation
• Showing information in formats useful to the
  users
• E.g., Presenting sales information in report
  format
• Transmission
• Sending distributing information to locations
  where it is needed
• E.g., automatic routing of information to
  managers e-mail account

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IVLE
Short-answered Questions Q2

• Acquisition
• Module information forum postings
• Processing
• Frequency, time and duration logged in on IVLE
  for capacity planning,
• Counting no. of postings you make
• Storage Retrieval
• Accumulation of information e.g. files, documents
  in workbin
• Presentation
• Presenting IVLE usage in useful reports
• Transmission
• Subscription service to receive e-mail
  notifications of new information and content on
  forum, workbin or announcement every 2 hours

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Short-answered Questions

• 3. A company has five information systems that
  scatter across its different functional areas.
  What would you say to convince the management to
  consolidate these systems into a single
  integrated information system?

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Deadlines

• Next week Tutorial on Computer Security
• 31st Oct Project Submission (submit during
  lecture)
• Combination of Project Presentation
• Class 13 - 12 to 2pm on 14th Nov
• Class 5 4 to 6pm on 14th Nov
• Class 6 12 to 2pm on 7th Nov
• Class 7 12 to 2pm on 15th Nov